Store Beta does not open. It displays the spash screen and then closes
Hi All, This started occurring after installing build 10122 (English UK) - (an upgrade install -> progressive upgrades to each Fast Ring build from Windows 8.1update)
You never know, it might just iron itself out with the next Preview build (this is pre-release after all). Just in case any one has had the issue and knows a solution, Any help greatly appreciated.


Brief Description
User clicks on Store Beta (blue) icon, spash screen is displayed, app closes.
the old windows store (green icon) works, no issues.

Errors / Event Logs:
Event 1000, Application Error
Faulting application name: WinStore.Mobile.exe, version: 2015.5.6.2, time stamp: 0x554b03c3
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.10122.0, time stamp: 0x5554286f
Exception code: 0xc000027b
Fault offset: 0x00000000003c0dd4
Faulting process ID: 0xb90
Faulting application start time: 0x01d097cbf53e5a83
Faulting application path: C:\Program Files\WindowsApps\Microsoft.WindowsStore_2015.5.6.0_x64__8wekyb3d8bbwe\WinStore.Mobile.exe
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report ID: c16c34f3-870c-4bca-a07b-fd62a1f792de
Faulting package full name: Microsoft.WindowsStore_2015.5.6.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App

Event 1001, WER
Fault bucket 98959589275, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.WindowsStore_2015.5.6.0_x64__8wekyb3d8bbwe
P2: praid:App
P3: 2015.5.6.2
P4: 554b03c3
P5: combase.dll
P6: 10.0.10122.0
P7: 55542484
P8: 80070002
P9: 0000000000032f41

Event 5973, Apps
Activation of application Microsoft.WindowsStore_8wekyb3d8bbwe!App failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information.

Troubleshooting to date:
1. Tried to wsreset from Admin command prompt.
  - Failed: Error ms-windows-store:PurgeCaches the remote procedure call failed

2. Tried "powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml"
  - process completes, no error on-screen. But store crashes occur as before.

3. Tried to delete all .JSON files from C:\Users\paulf\AppData\Local\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe\LocalState
  - same as before. Store Crashes.

4. Tried SFC /SCANNOW from Admin command prompt.
  - process completed, but behaviour as before.

  • Edited by Fingleberries 15 hours 31 minutes ago fixed formatting
May 26th, 2015 12:17pm


Since you have tried so much methods.

Now the left method I would suggest you is resetting your installation:

Click the start menu->Settings->Update & security->Recovery->Reset this PC

Free Windows Admin Tool Kit Click here and download it now
May 27th, 2015 1:53am

Thanks for taking the time to respond. Will this step reset the PC to stock Windows (configure it as a new PC)?

If I understand correctly, this means that any installed applications will be lost, but documents will be retained.

Unfortunately, I would like to try all other avenues first as I have a number of Applications installed and environment variables configured for development and debugging work that I would prefer not to have to set up from scratch again.  

May 27th, 2015 3:16am

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics