Some of the updates are in "wating to install" status

Hi,

I have Sccm 2012 sp1 which configured as one site, and 5 servers which hold DP SUP etc.

I create an updates package, which was deployed to all my DP servers.
Moreover, most of the clients received the updates, and installed them with no problem.

However, some of the clients were stucked in "Wating to install", for some of the updates. Other updates were install successfully.
It's seem that all the problematic clients are from the same DP.

All the updates were downloaded to the client in c:\windows\ccmcache with no errors.

I check the windowsupdate.log:

2015-05-20 21:26:46:257  868 2e4 Misc WARNING: Send failed with hr = 80072ee7.
2015-05-20 21:26:46:257  868 2e4 Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2015-05-20 21:26:46:258  868 2e4 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/msdownload/update/v5/eula/use terms_retail_windows internet explorer 9 supp_0.0_hebrew_unicode-2bdf0ddc-2897-4252-8b63-5aee30ae9947.txt>. error 0x8024402c
2015-05-20 21:26:46:258  868 2e4 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x8024402c
2015-05-20 21:26:46:258  868 2e4 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x8024402c
2015-05-20 21:26:46:258  868 2e4 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x8024402c
2015-05-20 21:26:58:521  868 2e4 Misc WARNING: Send failed with hr = 80072ee7.
2015-05-20 21:26:58:521  868 2e4 Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2015-05-20 21:26:58:521  868 2e4 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/msdownload/update/v5/eula/use terms_retail_windows internet explorer 9 supp_0.0_hebrew_unicode-2bdf0ddc-2897-4252-8b63-5aee30ae9947.txt>. error 0x8024402c
2015-05-20 21:26:58:521  868 2e4 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x8024402c
2015-05-20 21:26:58:521  868 2e4 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x8024402c
2015-05-20 21:26:58:522  868 2e4 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x8024402c
2015-05-20 21:27:08:452  868 2e4 Misc WARNING: Send failed with hr = 80072ee7.
2015-05-20 21:27:08:452  868 2e4 Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2015-05-20 21:27:08:452  868 2e4 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/msdownload/update/v5/eula/use terms_retail_windows internet explorer 9 supp_0.0_hebrew_unicode-2bdf0ddc-2897-4252-8b63-5aee30ae9947.txt>. error 0x8024402c
2015-05-20 21:27:08:452  868 2e4 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x8024402c
2015-05-20 21:27:08:452  868 2e4 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x8024402c
2015-05-20 21:27:08:452  868 2e4 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x8024402c
2015-05-20 21:27:18:421  868 2e4 Misc WARNING: Send failed with hr = 80072ee7.
2015-05-20 21:27:18:421  868 2e4 Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2015-05-20 21:27:18:421  868 2e4 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/msdownload/update/v5/eula/use terms_retail_windows internet explorer 9 supp_0.0_hebrew_unicode-2bdf0ddc-2897-4252-8b63-5aee30ae9947.txt>. error 0x8024402c
2015-05-20 21:27:18:421  868 2e4 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x8024402c

By the way, none of the clients have access to the internet.
Only the main server has access in order to download the updates from Microsoft Updates

Any ideas?

May 20th, 2015 3:41pm

Hello,

80072ee7  The server name or address could not be resolved

It seems that the client is getting update from Microsoft Update. So please check your update settings

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU

UseWUServer=1

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate

WUServer and WUStatusServer point to your SUP. Please also make the DP binded to the boundary group is working properly.

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May 20th, 2015 10:56pm

hi,

As I mentioned, there are other updates which were installed with no problem, in the same server

I also check the registry you mention and there are configured with my DP server.

May 21st, 2015 5:49am

Yes, I know this is an old post, but Im trying to clean them up. Did you solve this problem, if so what was the solution?

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August 23rd, 2015 4:58pm

Since no one has answer this post, I recommend opening  a support case with Microsoft Customer Support Services (CSS) as they can work with you to solve this problem.

September 5th, 2015 12:42pm

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