Some clients are listed as compliant but not receiving any updates during Software Update Deployment
Hello,
We have SCCM R2 CU4 in our environment.
During software update deployments, we noticed some Windows server 2012 and 2008 R2 (9 out of 90) are listed as compliant but they did not get any updates installed.
When checking details of those clients from deployment status, it will only list one software update with status installed, which is "MS15-044 Security Update for Microsoft Silverlight (KB3056819)", nothing else.
When we login to the client machines, also verified nothing get installed. However, if go to Windows Updates and check online, there are patches available for installation. There is no special pattern in the logs amount those.
The rest of the clients have no issue at all, they all received proper patches and installed normally.
Any help will be greatly appreciated.
July 29th, 2015 9:03am
The update you are seeing from Windows update are part of the a software group and they where deploy to the server in questions.
If so
start the windows update action from the client configuration manager and look at the following to see why they are not being evaluated. This should give you more info about why the server doesn't think he need that update.
UpdatesDeployment.log
UpdatesHandler.log
ScanAgent.log
WUAHandler.log
UpdatesStore.log
%windir%\WindowsUpdate.log
July 29th, 2015 9:12am
Did you check the Windows update logs of the servers are they have error in it ?
July 29th, 2015 9:53am
Thanks for the hint.
From WindowsUpdate.log, I see some error like "Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037" among with others. Seems like something to do with WSUS? But not all clients having this issue.
July 29th, 2015 12:06pm
2015-07-29 23:46:54:809
5012 13d8
Misc =========== Logging initialized (build: 7.9.9600.17930, tz: +0800) ===========
2015-07-29 23:46:54:815
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Misc = Process: C:\Windows\CCM\CcmExec.exe
2015-07-29 23:46:54:815
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Misc = Module: C:\Windows\System32\wuapi.dll
2015-07-29 23:46:54:809
5012 13d8
COMAPI -------------
2015-07-29 23:46:54:815
5012 13d8
COMAPI -- START -- COMAPI: Init Search [ClientId = CcmExec]
2015-07-29 23:46:54:815
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COMAPI ---------
2015-07-29 23:46:54:815
5012 13d8
COMAPI -------------
2015-07-29 23:46:54:815
5012 13d8
COMAPI -- START -- COMAPI: Search [ClientId = CcmExec]
2015-07-29 23:46:54:815
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COMAPI ---------
2015-07-29 23:46:54:904
476 12ec
Misc =========== Logging initialized (build: 7.9.9600.17930, tz: +0800) ===========
2015-07-29 23:46:54:904
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Misc = Process: C:\Windows\system32\svchost.exe
2015-07-29 23:46:54:904
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Misc = Module: c:\windows\system32\wuaueng.dll
2015-07-29 23:46:54:904
476 12ec
Service *************
2015-07-29 23:46:54:904
476 12ec
Service ** START ** Service: Service startup
2015-07-29 23:46:54:904
476 12ec
Service *********
2015-07-29 23:46:54:952
476 12ec
IdleTmr Non-AoAc machine. Aoac operations will be ignored.
2015-07-29 23:46:54:952
476 12ec
Agent * WU client version 7.9.9600.17930
2015-07-29 23:46:54:953
476 12ec
Agent WARNING: SleepStudyTracker: Machine is non-AOAC. Sleep study tracker disabled.
2015-07-29 23:46:54:953
476 12ec
Agent * Base directory: C:\Windows\SoftwareDistribution
2015-07-29 23:46:54:953
476 12ec
Agent * Access type: No proxy
2015-07-29 23:46:54:953
476 12ec
Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
2015-07-29 23:46:54:953
476 12ec
Service UpdateNetworkState Ipv4, cNetworkInterfaces = 5.
2015-07-29 23:46:54:953
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Agent * Network state: Connected
2015-07-29 23:46:54:963
476 12ec
Service UpdateNetworkState Ipv6, cNetworkInterfaces = 4.
2015-07-29 23:46:54:963
476 12ec
Service UpdateNetworkState Ipv4, cNetworkInterfaces = 5.
2015-07-29 23:46:55:055
476 12ec
Agent *********** Agent: Initializing global settings cache ***********
2015-07-29 23:46:55:055
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Agent * Endpoint Provider: 00000000-0000-0000-0000-000000000000
2015-07-29 23:46:55:055
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Agent * WSUS server: http://SJDC-SCCM-PR.xxxxx.org:8530
2015-07-29 23:46:55:055
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Agent * WSUS status server: http://SJDC-SCCM-PR.xxxxx.org:8530
2015-07-29 23:46:55:055
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Agent * Target group: (Unassigned Computers)
2015-07-29 23:46:55:055
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Agent * Windows Update access disabled: No
2015-07-29 23:46:55:055
476 71c
Misc WARNING: Network Cost is assumed to be not supported as something failed with trying to get handles to wcmapi.dll
2015-07-29 23:46:55:078
476 71c
WuTask WuTaskManager delay initialize completed successfully..
2015-07-29 23:46:55:082
476 71c
AU Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2015-07-30 08:04:42, not idle-only, not network-only
2015-07-29 23:46:55:082
476 71c
AU Timer: CF1ABEC6-7887-4964-BB93-B2E21B31CEC1, Expires 2015-07-30 09:01:47, not idle-only, not network-only
2015-07-29 23:46:55:082
476 71c
AU Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2015-07-30 09:01:47, not idle-only, not network-only
2015-07-29 23:46:55:094
476 71c
Report CWERReporter::Init succeeded
2015-07-29 23:46:55:094
476 71c
Agent *********** Agent: Initializing Windows Update Agent ***********
2015-07-29 23:46:55:102
476 71c
DnldMgr Download manager restoring 0 downloads
2015-07-29 23:46:55:104
476 12ec
AU ########### AU: Initializing Automatic Updates ###########
2015-07-29 23:46:55:104
476 12ec
AU AIR Mode is disabled
2015-07-29 23:46:55:104
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AU # Policy Driven Provider: http://SJDC-SCCM-PR.xxxxx.org:8530
2015-07-29 23:46:55:104
476 12ec
AU # Detection frequency: 22
2015-07-29 23:46:55:104
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AU # Approval type: Pre-install notify (User preference)
2015-07-29 23:46:55:104
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AU # Auto-install minor updates: No (User preference)
2015-07-29 23:46:55:104
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AU # Will interact with non-admins (Non-admins are elevated (User preference))
2015-07-29 23:46:55:107
476 12ec
AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
2015-07-29 23:46:55:107
476 12ec
AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2015-07-29 23:46:55:114
476 71c
IdleTmr WU operation (CSearchCall::Init ID 1) started; operation # 4; does use network; is not at background priority
2015-07-29 23:46:55:114
476 71c
IdleTmr Incremented idle timer priority operation counter to 1
2015-07-29 23:46:55:146
476 12ec
AU AU finished delayed initialization
2015-07-29 23:46:55:146
476 12ec
AU Currently AUX is enabled - so not show any WU Upgrade notifications.
2015-07-29 23:46:55:146
476 12ec
AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2015-07-29 23:46:55:161
476 12ec
AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2015-07-29 23:46:55:173
476 12ec
AU Adding timer:
2015-07-29 23:46:55:173
476 12ec
AU Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2015-07-30 08:04:42, not idle-only, not network-only
2015-07-29 23:46:55:175
476 1198
DnldMgr Asking handlers to reconcile their sandboxes
2015-07-29 23:46:55:239
476 71c
Report *********** Report: Initializing static reporting data ***********
2015-07-29 23:46:55:239
476 71c
Report * OS Version = 6.3.9600.0.0.196880
2015-07-29 23:46:55:239
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Report * OS Product Type = 0x00000007
2015-07-29 23:46:55:247
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Report * Computer Brand = VMware, Inc.
2015-07-29 23:46:55:248
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Report * Computer Model = VMware Virtual Platform
2015-07-29 23:46:55:248
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Report * Platform Role = 1
2015-07-29 23:46:55:248
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Report * AlwaysOn/AlwaysConnected (AOAC) = 0
2015-07-29 23:46:55:250
476 71c
Report * Bios Revision = 6.00
2015-07-29 23:46:55:250
476 71c
Report * Bios Name = PhoenixBIOS 4.0 Release 6.0
2015-07-29 23:46:55:250
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Report * Bios Release Date = 2012-07-09T00:00:00
2015-07-29 23:46:55:250
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Report * Bios Sku Number unavailable.
2015-07-29 23:46:55:250
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Report * Bios Vendor = Phoenix Technologies LTD
2015-07-29 23:46:55:250
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Report * Bios Family unavailable.
2015-07-29 23:46:55:250
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Report * Bios Major Release = 4
2015-07-29 23:46:55:250
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Report * Bios Minor Release = 6
2015-07-29 23:46:55:250
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Report * Locale ID = 1033
2015-07-29 23:46:55:250
476 71c
Handler Calculating current update level for this session
2015-07-29 23:46:58:454
476 71c
Handler UH: Current cumulative update level calculated: package identity Package_for_KB3000850~31bf3856ad364e35~amd64~~6.3.1.8, display name KB3000850, support URL http://support.microsoft.com/?kbid=3000850, timestamp
01d0906e2a37ab99
2015-07-29 23:46:58:455
476 71c
Handler Done calculating current update level for this session
2015-07-29 23:46:59:941
476 71c
Agent *** START *** Queueing Finding updates [CallerId = CcmExec Id = 1]
2015-07-29 23:46:59:942
476 318
Agent *** END *** Queueing Finding updates [CallerId = CcmExec Id = 1]
July 29th, 2015 12:06pm
2015-07-29 23:46:59:942
476 318
Agent *************
2015-07-29 23:46:59:942
476 318
Agent ** START ** Agent: Finding updates [CallerId = CcmExec Id = 1]
2015-07-29 23:46:59:942
476 318
Agent *********
2015-07-29 23:46:59:942
476 318
Agent * Include potentially superseded updates
2015-07-29 23:46:59:946
476 318
Agent * Online = Yes; Ignore download priority = Yes
2015-07-29 23:46:59:946
476 318
Agent * Criteria = "(DeploymentAction=* AND Type='Software') OR (DeploymentAction=* AND Type='Driver')"
2015-07-29 23:46:59:946
476 318
Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2015-07-29 23:46:59:946
476 318
Agent * Search Scope = {Machine}
2015-07-29 23:46:59:946
476 318
Agent * Caller SID for Applicability: S-1-5-18
2015-07-29 23:46:59:952
476 318
Agent * RegisterService is set
2015-07-29 23:46:59:959
5012 13d8
COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = CcmExec]
2015-07-29 23:47:00:031
476 318
EP Got WSUS Client/Server URL: "http://SJDC-SCCM-PR.xxxxx.org:8530/ClientWebService/client.asmx"
2015-07-29 23:47:00:684
476 318
PT +++++++++++ PT: Synchronizing server updates +++++++++++
2015-07-29 23:47:00:684
476 318
PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://SJDC-SCCM-PR.xxxxx.org:8530/ClientWebService/client.asmx
2015-07-29 23:47:00:684
476 318
PT WARNING: Cached cookie has expired or new PID is available
2015-07-29 23:47:00:687
476 318
EP Got WSUS SimpleTargeting URL: "http://SJDC-SCCM-PR.xxxxx.org:8530"
2015-07-29 23:47:00:691
476 318
IdleTmr WU operation (CAuthorizationCookieWrapper::InitializeSimpleTargetingCookie) started; operation # 9; does use network; is at background priority
2015-07-29 23:47:00:691
476 318
PT Initializing simple targeting cookie, clientId = a0f9fac1-7397-486d-b3ef-b486fa726a59, target group = , DNS name = adc-vcdb01.tw.trendnet.org
2015-07-29 23:47:00:691
476 318
PT Server URL = http://SJDC-SCCM-PR.xxxxx.org:8530/SimpleAuthWebService/SimpleAuth.asmx
2015-07-29 23:47:01:054
476 318
IdleTmr WU operation (CAuthorizationCookieWrapper::InitializeSimpleTargetingCookie, operation # 9) stopped; does use network; is at background priority
2015-07-29 23:47:01:055
476 318
IdleTmr WU operation (CAgentProtocolTalker::GetCookie_WithRecovery) started; operation # 10; does use network; is at background priority
2015-07-29 23:47:01:243
476 318
IdleTmr WU operation (CAgentProtocolTalker::GetCookie_WithRecovery, operation # 10) stopped; does use network; is at background priority
2015-07-29 23:47:01:260
476 318
Agent Reading cached app categories using lifetime 604800 seconds
2015-07-29 23:47:01:260
476 318
Agent Read 0 cached app categories
2015-07-29 23:47:01:265
476 318
Agent SyncUpdates adding 0 visited app categories
2015-07-29 23:47:04:720
476 318
IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 11; does use network; is at background priority
2015-07-29 23:47:05:012
476 318
IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 11) stopped; does use network; is at background priority
2015-07-29 23:47:05:012
476 318
Agent Reading cached app categories using lifetime 604800 seconds
2015-07-29 23:47:05:012
476 318
Agent Read 0 cached app categories
2015-07-29 23:47:05:012
476 318
Agent SyncUpdates adding 0 visited app categories
2015-07-29 23:47:05:048
476 318
IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 12; does use network; is at background priority
2015-07-29 23:47:05:520
476 318
IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 12) stopped; does use network; is at background priority
2015-07-29 23:47:05:521
476 318
PT + SyncUpdates round trips: 2
2015-07-29 23:47:06:344
476 318
Agent WARNING: Failed to evaluate Installed rule, updateId = {{22FFD207-0EB5-4FCF-9F6A-67078327D7A3}.200}, hr = 80070057
2015-07-29 23:47:06:397
476 318
Agent WARNING: Failed to evaluate Installed rule, updateId = {{A4ECF96E-FE76-4933-B1A9-FAA712DC2A3B}.200}, hr = 80070057
2015-07-29 23:47:06:397
476 318
Agent WARNING: Failed to evaluate Installable rule, updateId = {{A4ECF96E-FE76-4933-B1A9-FAA712DC2A3B}.200}, hr = 80070057
2015-07-29 23:47:06:410
476 318
Agent WARNING: Failed to evaluate Installed rule, updateId = {{9941EB5F-4953-446D-99A2-C5989C596283}.200}, hr = 80070057
2015-07-29 23:47:06:410
476 318
Agent WARNING: Failed to evaluate Installable rule, updateId = {{9941EB5F-4953-446D-99A2-C5989C596283}.200}, hr = 80070057
2015-07-29 23:47:15:417
476 318
PT +++++++++++ PT: Synchronizing extended update info +++++++++++
2015-07-29 23:47:15:417
476 318
PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://SJDC-SCCM-PR.xxxxx.org:8530/ClientWebService/client.asmx
2015-07-29 23:47:15:427
476 318
IdleTmr WU operation (CAgentProtocolTalker::GetExtendedUpdateInfo_WithRecovery) started; operation # 13; does use network; is at background priority
2015-07-29 23:47:15:622
476 318
IdleTmr WU operation (CAgentProtocolTalker::GetExtendedUpdateInfo_WithRecovery, operation # 13) stopped; does use network; is at background priority
2015-07-29 23:47:15:792
476 318
Agent * Added update {1B7F8001-ED5B-4E14-B712-EBF5D45B3E0E}.201 to search result
2015-07-29 23:47:15:792
476 318
Agent * Added update {5FC10D02-C5FF-4A60-9F4B-B34BB8164004}.200 to search result
2015-07-29 23:47:15:792
476 318
Agent * Added update {9B29D104-997F-475E-99B1-854C30CB4E88}.201 to search result
2015-07-29 23:47:15:792
476 318
Agent * Added update {15D2ED04-1EB8-4E57-9E87-04C53FF227A0}.203 to search result
2015-07-29 23:47:15:792
476 318
Agent * Added update {95F3ED06-4300-4CB3-B03B-7CD333CA0A30}.201 to search result
2015-07-29 23:47:15:792
476 318
Agent * Added update {C7E9B907-AD27-4B2C-804B-45751A010516}.202 to search result
2015-07-29 23:47:15:792
476 318
Agent * Added update {9E059209-E554-4892-BE02-BB13A243020C}.202 to search result
2015-07-29 23:47:15:792
476 318
Agent * Added update {01A0100C-C3B7-4EC7-866E-DB8C30111E80}.201 to search result
2015-07-29 23:47:15:792
476 318
Agent * Added update {E4DF9F0C-4374-46CC-AB23-E05468E77567}.201 to search result
2015-07-29 23:47:15:792
476 318
Agent * Added update {F0992D0D-FACC-462B-8600-14E768077C1E}.201 to search result
2015-07-29 23:47:15:793
476 318
Agent * Added update {AB85430E-D8A2-4F3E-BA48-F6454F9D2057}.200 to search result
2015-07-29 23:47:15:793
476 318
Agent * Added update {14407C0E-FB8C-4F5E-B538-4E87E9B58D7B}.201 to search result
2015-07-29 23:47:15:793
476 318
Agent * Added update {05ADE010-DC77-404D-AA6A-29A35B2158C6}.201 to search result
2015-07-29 23:47:15:793
476 318
Agent * Added update {231F6F11-1E52-462E-9D87-9F389DD0BEB7}.277 to search result
2015-07-29 23:47:15:793
476 318
Agent * Added update {C883A912-B4F8-49A2-9BEE-5A3E8F3939E4}.200 to search result
2015-07-29 23:47:15:793
476 318
Agent * Added update {2A5DC816-8A24-4301-AB89-FCD84410B91B}.202 to search result
2015-07-29 23:47:15:793
476 318
Agent * Added update {662C0517-7290-46D3-AB84-4CEEC6F7B3BB}.203 to search result
2015-07-29 23:47:15:793
476 318
Agent * Added update {BB49CC19-8847-4986-AA93-5E905421E55A}.103 to search result
2015-07-29 23:47:15:793
476 318
Agent * Added update {36696F1A-EB7A-48DB-A69B-FAE68B1FBF58}.200 to search result
2015-07-29 23:47:15:795
476 318
Agent * Added update {431C4EF0-4999-4BEE-AF65-1DF0CB8AAEAB}.201 to search result
2015-07-29 23:47:15:795
476 318
Agent * Added update {8BB29AF2-47B2-439E-B999-3176C23A8E8B}.203 to search result
2015-07-29 23:47:15:795
476 318
Agent * Added update {228676F3-8545-444C-A7E0-4DF7B9C2B4D6}.201 to search result
2015-07-29 23:47:15:795
476 318
Agent * Added update {E7EECEF3-EADE-4C78-B559-4D8F87A3D6EE}.201 to search result
2015-07-29 23:47:15:795
476 318
Agent * Added update {1D9D36F4-7888-466B-9563-A633B5DE4841}.200 to search result
2015-07-29 23:47:15:795
476 318
Agent * Added update {086110F9-6500-4ADA-902D-7861CD2CD90B}.214 to search result
2015-07-29 23:47:15:795
476 318
Agent * Added update {67E57AFC-42AF-497B-BFF3-FAF2C0880CE3}.201 to search result
2015-07-29 23:47:15:795
476 318
Agent * Added update {AAA28BFC-6214-4475-A0EB-E57C780011AA}.200 to search result
2015-07-29 23:47:15:815
476 318
Agent * Found 137 updates and 80 categories in search; evaluated appl. rules of 1023 out of 1761 deployed entities
2015-07-29 23:47:15:839
476 318
Agent Reporting status event with 110 installable, 99 installed, 0 installed pending, 0 failed and 0 downloaded updates
2015-07-29 23:47:15:846
476 318
Agent *********
2015-07-29 23:47:15:846
476 318
Agent ** END ** Agent: Finding updates [CallerId = CcmExec Id = 1]
2015-07-29 23:47:15:846
476 318
Agent *************
2015-07-29 23:47:15:846
476 318
IdleTmr WU operation (CSearchCall::Init ID 1, operation # 4) stopped; does use network; is not at background priority
2015-07-29 23:47:15:846
476 318
IdleTmr Decremented idle timer priority operation counter to 0
2015-07-29 23:47:15:932
5012 13d8
COMAPI >>-- RESUMED -- COMAPI: Search [ClientId = CcmExec]
2015-07-29 23:47:16:251
5012 13d8
COMAPI - Updates found = 137
2015-07-29 23:47:16:251
5012 13d8
COMAPI ---------
2015-07-29 23:47:16:251
5012 13d8
COMAPI -- END -- COMAPI: Search [ClientId = CcmExec]
2015-07-29 23:47:16:251
5012 13d8
COMAPI -------------
2015-07-29 23:47:15:994
476 1198
Report REPORT EVENT: {3F56F763-AEF2-4E9A-BDFB-4FB6A0266134}
2015-07-29 23:47:15:829+0800 1
147 [AGENT_DETECTION_FINISHED] 101
{00000000-0000-0000-0000-000000000000}
0 0 CcmExec
Success Software Synchronization
Windows Update Client successfully detected 137 updates.
2015-07-29 23:47:16:003
476 1198
Report REPORT EVENT: {1DDB3088-86A3-4378-95B4-FEBD71285487}
2015-07-29 23:47:15:839+0800 1
156 [AGENT_STATUS_30] 101
{00000000-0000-0000-0000-000000000000}
0 0 CcmExec
Success Pre-Deployment Check
Reporting client status.
2015-07-29 23:47:16:003
476 1198
Report CWERReporter finished handling 10 events. (00000000)
2015-07-29 23:47:16:003
476 1198
Report CWERReporter finished handling 10 events. (00000000)
2015-07-29 23:47:16:004
476 1198
Report CWERReporter finished handling 10 events. (00000000)
2015-07-29 23:47:16:004
476 1198
Report CWERReporter finished handling 10 events. (00000000)
2015-07-29 23:47:20:844
476 1198
Report CWERReporter finished handling 9 events. (00000000)
2015-07-29 23:57:18:603
476 71c
AU Earliest future timer found:
2015-07-29 23:57:18:603
476 71c
AU Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2015-07-30 08:04:42, not idle-only, not network-only
2015-07-29 23:57:19:604
476 12ec
AU ########### AU: Uninitializing Automatic Updates ###########
2015-07-29 23:57:19:651
476 12ec
WuTask Uninit WU Task Manager
2015-07-29 23:57:19:715
476 12ec
AU Earliest future timer found:
2015-07-29 23:57:19:715
476 12ec
AU Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2015-07-30 08:04:42, not idle-only, not network-only
2015-07-29 23:57:19:740
476 12ec
AU Earliest future timer found:
2015-07-29 23:57:19:740
476 12ec
AU Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2015-07-30 08:04:42, not idle-only, not network-only
2015-07-29 23:57:19:808
476 12ec
Service *********
2015-07-29 23:57:19:808
476 12ec
Service ** END ** Service: Service exit [Exit code = 0x240001]
2015-07-29 23:57:19:808
476 12ec
Service *************
July 29th, 2015 12:07pm
Yes, I know this is an old post, but Im trying to clean them up. Did you solve this problem, if so what was the solution?
August 29th, 2015 4:23pm
Since no one has answer this post, I recommend opening
a support case with Microsoft Customer Support Services (CSS) as they can work with you to solve this problem.
September 5th, 2015 12:20pm