I've been trying to install some software called ShockLog to download data from an impact recorder I received. Every time I run the installer I get this error "The file 'C:\\Windows\system32\Msvcrt.dll' could not be opened. Please check that your disk is not full and that you have access to the destination directory."

I've relayed this error message to the technical services group of the impact recorder's manufacturer and they told me the error is due to a file not being allowed to copy over and that there is no more help they can provide me. Do you know how to correct this error so I can install the software?

I've had IT service technicians with administrative rights installing the software and still get the error. Another service desk operator ran something from the command prompt to locate any corrupt windows files and replace them. After that was executed the command prompt displayed that there were no corrupt files found.

My computer is running Window 7, 32 bit.

Take the ownership of the file then try the installation. Also, right click on exe/installable and hit run as admin. 

I cannot run as an administrator because this is a computer on the corporate network. I need to have a IT technician with admin rights. I've had the technicians come try to install it, they run into that error and then give up and say they is nothing they can do.

Did you take the ownership of file ?

Hi Guest123085,

Just as Arnav Sharma suggested, please navigate to that file, right click it,"Properties", "Security". Verify present account has the privilages to read and execute the file.

We may need an administrator account to do this operation. Or we could try to login with a local administrator account to install the application.

Best regards