Software Updates SSL Cert Issues

Hi All,

I have been scratching my head with issues that all clients are experiencing with installing Software Updates.
The latest deployment of Monthly Updates has come back in the deployment tab as Unknown and after having a closer look at the windowsupdate.log on the client machines they are all having the following errors.

2015-08-20 10:24:05:498 624 1ba0 Misc FATAL: SOAP/WinHttp - SendRequest: SSL Cert security check failed. error 0x80072ef3
2015-08-20 10:24:05:498 624 1ba0 PT WARNING: GetAuthorizationCookie failure, error = 0x80244004, soap client error = 4, soap error code = 0, HTTP status code = 200
2015-08-20 10:24:05:498 624 1ba0 PT WARNING: Failed to initialize Simple Targeting Cookie: 0x80244004
2015-08-20 10:24:05:498 624 1ba0 PT WARNING: PopulateAuthCookies failed: 0x80244004
2015-08-20 10:24:05:498 624 1ba0 PT WARNING: RefreshCookie failed: 0x80244004
2015-08-20 10:24:05:498 624 1ba0 PT WARNING: RefreshPTState failed: 0x80244004
2015-08-20 10:24:05:498 624 1ba0 PT WARNING: Sync of Updates: 0x80244004
2015-08-20 10:24:05:498 624 1ba0 PT WARNING: SyncServerUpdatesInternal failed: 0x80244004
2015-08-20 10:24:05:498 624 1ba0 Agent  * WARNING: Failed to synchronize, error = 0x80244004
2015-08-20 10:24:05:499 624 1ba0 Agent  * WARNING: Exit code = 0x80244004

Recently I had to renew a certificate for the DP as it expired and since then it has not worked, I have renewed the IIS/Web Server certificate without issue and when troubleshooting the certificate appears to be working fine and WSUS is fine no errors in the site status.

Its a single site server and has all components on the one server.
When I try to Server URL = https://FQDN:8531/SimpleAuthWebService/SimpleAuth.asmx or even Server URL = https://FQDN:8531 IE returns the error page cannot be displayed. So in my mind it all points to a certificate error but it appears fine.

Any help/ideas would be much appreciated.



  • Edited by ACC_2 6 hours 31 minutes ago
August 19th, 2015 9:18pm

2015-08-20 10:46:26:466 624 1ba0 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2015-08-20 10:46:26:466 624 1ba0 Report WER Report sent: 7.6.7601.18804 0x80244004(0) 0000000-0000-0000-0000-000000000000 Scan 0 1 CcmExec {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} 0
2015-08-20 10:48:33:734 3456 d8c COMAPI -------------
2015-08-20 10:48:33:734 3456 d8c COMAPI -- START --  COMAPI: Search [ClientId = CcmExec]
2015-08-20 10:48:33:734 3456 d8c COMAPI ---------
2015-08-20 10:48:33:735 3456 d8c COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = CcmExec]
2015-08-20 10:48:33:735 624 1ba0 Agent *************
2015-08-20 10:48:33:735 624 1ba0 Agent ** START **  Agent: Finding updates [CallerId = CcmExec]
2015-08-20 10:48:33:735 624 1ba0 Agent *********
2015-08-20 10:48:33:735 624 1ba0 Agent  * Include potentially superseded updates
2015-08-20 10:48:33:735 624 1ba0 Agent  * Online = Yes; Ignore download priority = Yes
2015-08-20 10:48:33:735 624 1ba0 Agent  * Criteria = "(DeploymentAction=* AND Type='Software') OR (DeploymentAction=* AND Type='Driver')"
2015-08-20 10:48:33:735 624 1ba0 Agent  * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2015-08-20 10:48:33:735 624 1ba0 Agent  * Search Scope = {Machine}
2015-08-20 10:48:35:226 624 1ba0 PT +++++++++++  PT: Synchronizing server updates  +++++++++++
2015-08-20 10:48:35:226 624 1ba0 PT  + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = https://ACCSCCM01.adelaide.sa.gov.au:8531/ClientWebService/client.asmx
2015-08-20 10:48:35:235 624 1ba0 PT WARNING: Cached cookie has expired or new PID is available
2015-08-20 10:48:35:235 624 1ba0 PT Initializing simple targeting cookie, clientId = e2e51d04-2051-43ab-bf0d-d98c164d9df8, target group = , DNS name = 5lkswx1.adelaide.sa.gov.au
2015-08-20 10:48:35:235 624 1ba0 PT  Server URL = https://ACCSCCM01.adelaide.sa.gov.au:8531/SimpleAuthWebService/SimpleAuth.asmx
2015-08-20 10:48:35:238 624 1ba0 Misc FATAL: SOAP/WinHttp - SendRequest: SSL Cert security check failed. error 0x80072ef3
2015-08-20 10:48:35:238 624 1ba0 PT WARNING: GetAuthorizationCookie failure, error = 0x80244004, soap client error = 4, soap error code = 0, HTTP status code = 200
2015-08-20 10:48:35:238 624 1ba0 PT WARNING: Failed to initialize Simple Targeting Cookie: 0x80244004
2015-08-20 10:48:35:238 624 1ba0 PT WARNING: PopulateAuthCookies failed: 0x80244004
2015-08-20 10:48:35:238 624 1ba0 PT WARNING: RefreshCookie failed: 0x80244004
2015-08-20 10:48:35:238 624 1ba0 PT WARNING: RefreshPTState failed: 0x80244004
2015-08-20 10:48:35:238 624 1ba0 PT WARNING: Sync of Updates: 0x80244004
2015-08-20 10:48:35:238 624 1ba0 PT WARNING: SyncServerUpdatesInternal failed: 0x80244004
2015-08-20 10:48:35:238 624 1ba0 Agent  * WARNING: Failed to synchronize, error = 0x80244004
2015-08-20 10:48:35:239 624 1ba0 Agent  * WARNING: Exit code = 0x80244004
2015-08-20 10:48:35:239 624 1ba0 Agent *********
2015-08-20 10:48:35:239 624 1ba0 Agent **  END  **  Agent: Finding updates [CallerId = CcmExec]
2015-08-20 10:48:35:239 624 1ba0 Agent *************
2015-08-20 10:48:35:239 624 1ba0 Agent WARNING: WU client failed Searching for update with error 0x80244004
2015-08-20 10:48:35:311 3456 d8c COMAPI >>--  RESUMED  -- COMAPI: Search [ClientId = CcmExec]
2015-08-20 10:48:35:311 3456 d8c COMAPI  - Updates found = 0
2015-08-20 10:48:35:311 3456 d8c COMAPI  - WARNING: Exit code = 0x00000000, Result code = 0x80244004
2015-08-20 10:48:35:311 3456 d8c COMAPI ---------
2015-08-20 10:48:35:311 3456 d8c COMAPI --  END  --  COMAPI: Search [ClientId = CcmExec]
2015-08-20 10:48:35:311 3456 d8c COMAPI -------------
2015-08-20 10:48:35:311 3456 d8c COMAPI WARNING: Operation failed due to earlier error, hr=80244004
2015-08-20 10:48:35:311 3456 d8c COMAPI FATAL: Unable to complete asynchronous search. (hr=80244004)
2015-08-20 10:48:40:239 624 1ba0 Report REPORT EVENT: {13A86799-F310-45D9-A780-E14C3110B746} 2015-08-20 10:48:35:239+0930 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80244004 CcmExec Failure Software Synchronization Windows Update Client failed to detect with error 0x80244004.
2015-08-20 10:48:40:250 624 1ba0 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2015-08-20 10:48:40:250 624 1ba0 Report WER Report sent: 7.6.7601.18804 0x80244004(0) 0000000-0000-0000-0000-000000000000 Scan 0 1 CcmExec {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} 0

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August 19th, 2015 9:22pm

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