Good day. 

I need your help. We are facing an issue with the software inventory reporting to some of the clients on our SCCM 2012 R2 deployment. We get no results on report query for a Software inventory. 

Three weeks ago it is working. Suddenly it stopped working.

Here are the issues:

1. When we check client though Resource Explorer, the items were striked out.

2. There are no results on Report query Software 02E Installed software on a specific computer.

I've read various posts with identical description, Checked logs on server and client, checked AI settings, manually run HW and SW inventory cycle, Client settings, and Hardware inventory classes but to no avail. 

Please help. Thanks in advance

It's impossible to help without knowing an error or something like that. The reports would display data if everything was working as expected.

What exactly do you have set for you AI classes? Post a screenshot.

@Garth,

We have enabled all AI classes. Also checked SMS_InstalledExecutable and SMS_InstalledSOftware on hardware inventory classes at client settings

@Torsten,

Here are some errors I have seen taken from the logs of client and CM server

Client errors:
1. InventoryProvider.log - Could not load logging configuration

2. InventoryProvider.log - GetObjectAsync - Error handling request, 8004100f

3. InventoryAgent.log - Inventory: 1 Collection Task(s) failed.

4. InventoryAgent.log - Collection Class "SMS_FolderRedirectionHealth" does not exisst

Server:

1. SinvProc.log - WARNING -Attempting to resync due to missed delta reports (sp return code = 12)

2. InventoryAgen.log - InventoryVersion Number for '{00000000-0000-0000-0000-00000000010}' not found

3. SinvProc.log - ERROR - SQL Error 11 in exec dbo.sp_SoftwareInventoryStatus 1,0 16777300,7,N'05/22/2014 16:08:54',12884901890,0 SMS_SOFTWARE_INVE 5/22/2014 4:09193548 (

4. InventoryProvider.log - GetObjectAsync - Error handling request, 8004100f

Thats the error I got from various logs.

• Edited by Jammizi 5 hours 14 minutes ago

Read this blog http://be.enhansoft.com/post/2013/07/25/Troubleshooting-Inventory-Flow.aspx

Where does the HW inventory stop?

@Garth,

Pardon, How would I know? what error to look for?

Thanks,

Don't look for errors, trace the mif file, when you can't find it any more, that is likely where the issue is. 

Garth,

I've checked the last move of MIF file to \dataldr.box\process\ folder. However, It doesnt appear.

Looking for HSEA1MXG.mif at E:\Microsoft Configuration Manager\inboxes\auth\dataldr.box\process\ folder

No HSEA1MXG.mif file seen.

• Edited by Jammizi 5 hours 50 minutes ago

When you look on my first post. Its shows that last Resource Explorer inventory was on 5/6/2014. 

I wonder why this is happening. Since we have set the hardware/software inventory to run every other day.

Also why is it striked?

I also noticed my last successful hardware and software inventory was on May 06, 2014 to all clients.

I changed my Inventory setting was Every 2 days.

@Garth,

We have enabled all AI classes. Also checked SMS_InstalledExecutable and SMS_InstalledSOftware on hardware inventory classes at client settings

@Torsten,

Here are some errors I have seen taken from the logs of client and CM server

Client errors:
1. InventoryProvider.log - Could not load logging configuration

2. InventoryProvider.log - GetObjectAsync - Error handling request, 8004100f

3. InventoryAgent.log - Inventory: 1 Collection Task(s) failed.

4. InventoryAgent.log - Collection Class "SMS_FolderRedirectionHealth" does not exisst

Server:

1. SinvProc.log - WARNING -Attempting to resync due to missed delta reports (sp return code = 12)

2. InventoryAgen.log - InventoryVersion Number for '{00000000-0000-0000-0000-00000000010}' not found

3. SinvProc.log - ERROR - SQL Error 11 in exec dbo.sp_SoftwareInventoryStatus 1,0 16777300,7,N'05/22/2014 16:08:54',12884901890,0 SMS_SOFTWARE_INVE 5/22/2014 4:09193548 (

4. InventoryProvider.log - GetObjectAsync - Error handling request, 8004100f

Thats the error I got from various logs.

• Edited by Jammizi Wednesday, May 28, 2014 6:05 AM

Garth,

I've checked the last move of MIF file to \dataldr.box\process\ folder. However, It doesnt appear.

Looking for HSEA1MXG.mif at E:\Microsoft Configuration Manager\inboxes\auth\dataldr.box\process\ folder

No HSEA1MXG.mif file seen.

• Edited by Jammizi Wednesday, May 28, 2014 5:29 AM

@Garth,

We have enabled all AI classes. Also checked SMS_InstalledExecutable and SMS_InstalledSOftware on hardware inventory classes at client settings

@Torsten,

Here are some errors I have seen taken from the logs of client and CM server

Client errors:
1. InventoryProvider.log - Could not load logging configuration

2. InventoryProvider.log - GetObjectAsync - Error handling request, 8004100f

3. InventoryAgent.log - Inventory: 1 Collection Task(s) failed.

4. InventoryAgent.log - Collection Class "SMS_FolderRedirectionHealth" does not exisst

Server:

1. SinvProc.log - WARNING -Attempting to resync due to missed delta reports (sp return code = 12)

2. InventoryAgen.log - InventoryVersion Number for '{00000000-0000-0000-0000-00000000010}' not found

3. SinvProc.log - ERROR - SQL Error 11 in exec dbo.sp_SoftwareInventoryStatus 1,0 16777300,7,N'05/22/2014 16:08:54',12884901890,0 SMS_SOFTWARE_INVE 5/22/2014 4:09193548 (

4. InventoryProvider.log - GetObjectAsync - Error handling request, 8004100f

Thats the error I got from various logs.

• Edited by Jammizi Wednesday, May 28, 2014 6:05 AM

Search for the computer name within the log file. Do you see it?

Do you have any files under the bad folder?

No setting your inventory to daily will not be the problem.

Garth,

I've checked the last move of MIF file to \dataldr.box\process\ folder. However, It doesnt appear.

Looking for HSEA1MXG.mif at E:\Microsoft Configuration Manager\inboxes\auth\dataldr.box\process\ folder

No HSEA1MXG.mif file seen.

• Edited by Jammizi Wednesday, May 28, 2014 5:29 AM

Garth,

Yes, saw the name of the client (VANADMIN-HP) on MP_Hinv.log and dataldr.log. Please see screenshots below.

MP_Hinv.log

Dataldr.log

Bad files? Yes. I have plenty of them. Most are on BADMIFS (80 files).

I wonder whats the issue? Please help. Thanks.

That tell me that the PC submitted it inventory correctly to the CM12 database.

Check that the PC does NOT exist twice within the all system collection.

Check that the last inventory date is today, found under the Hardware inventory node and not the History node. 

BTW 80 Bad MIF is generally not consider a lot. I would just delete all of them.

Garth,

PC doesnt exist twice on the device collection.

Meanwhile, looking at resource explorer, I can only see 3 property areas for hardware inventory. 

Why does this happen? what probably cause this?

This also what can be seen to other PC's resource explorer

Please help. 

Thanks,

What changes to inventory did you make about 3 weeks ago?

Hi Garth,

We haven't, made any changes to Client Settings HW/SW schedule 3 weeks ago. It just that we can't get reports anymore.

Meanwhile I think, every single PC being logged on dataldr.log now returns software report. :)

Here are the changes done on May 28,2014.

1. Reinstall Management Point
2. Manual synchronize Asset Intelligence point
3. Monitor inventoried computers on dataldr.log
4. Re-schedule Asset Intelligence Synchronization. Occurs every 1 day. Effective 5/30/2014 10:00 AM
5. Re-schedule HW & SW inventory. Occurs every 1 day. Effective 5/30/2014 2:00 PM
   

Garth, What do you think? is the schedule fine?

Thanks

• Edited by Jammizi 6 hours 47 minutes ago

Hi Garth,

We haven't, made any changes to Client Settings HW/SW schedule 3 weeks ago. It just that we can't get reports anymore.

Meanwhile I think, every single PC being logged on dataldr.log now returns software report. :)

Here are the changes done on May 28,2014.

1. Reinstall Management Point
2. Manual synchronize Asset Intelligence point
3. Monitor inventoried computers on dataldr.log
4. Re-schedule Asset Intelligence Synchronization. Occurs every 1 day. Effective 5/30/2014 10:00 AM
5. Re-schedule HW & SW inventory. Occurs every 1 day. Effective 5/30/2014 2:00 PM
   

Garth, What do you think? is the schedule fine?

Thanks

• Edited by Jammizi Friday, May 30, 2014 4:34 AM

Hi Garth,

We haven't, made any changes to Client Settings HW/SW schedule 3 weeks ago. It just that we can't get reports anymore.

Meanwhile I think, every single PC being logged on dataldr.log now returns software report. :)

Here are the changes done on May 28,2014.

1. Reinstall Management Point
2. Manual synchronize Asset Intelligence point
3. Monitor inventoried computers on dataldr.log
4. Re-schedule Asset Intelligence Synchronization. Occurs every 1 day. Effective 5/30/2014 10:00 AM
5. Re-schedule HW & SW inventory. Occurs every 1 day. Effective 5/30/2014 2:00 PM
   

Garth, What do you think? is the schedule fine?

Thanks

• Edited by Jammizi Friday, May 30, 2014 4:34 AM

Re-schedule HW & SW inventory. Occurs every 1 day. Effective 5/30/2014 2:00 PM

Garth, What do you think? is the schedule fine?

Thanks

No I don't think the schedule is right.

1. turn off SW inventory. Or change it to simple schedule every 14 days!
2. Make SW inventory a simple Schedule

There is clearly a policy issue if you only have so few classes listed within your HW inventory. So Add a new HW inventory class to see if thing get reset?

Re-schedule HW & SW inventory. Occurs every 1 day. Effective 5/30/2014 2:00 PM

Garth, What do you think? is the schedule fine?

Thanks

No I don't think the schedule is right.

1. turn off SW inventory. Or change it to simple schedule every 14 days!
2. Make HW inventory a simple schedule

There is clearly a policy issue if you only have so few classes listed within your HW inventory. So Add a new HW inventory class to see if thing get re

Hi Garth,

Yes, I think so the schedule isn't coping up. Last time we got 23 inventoried clients and the next day it became 8.

We will look up items you recommended. 

Thanks.

Did you reset the HW inventory policy? are more PCs showing up in the database?

Hi Garth,

We still has no progress.
On your questions:

1 Did you reset the HW inventory policy?
- What we did was just create another policy. 1 for HW inventory and 1  for SW inventory

2 Are more PCs showing up in the database?

- No, It has been stuck, not all users were inventoried. What do you mean by HW inventory policy reset?
Thanks

Yes, I know this is an old post, Im cleaning up old post, did you get this fixed, if so what was the solution?

Since no one has answer this post, I recommend opening  a support case with Microsoft Customer Support Services (CSS) as they can work with you to solve this problem.