Skype for Business meeting add-in in Outlook disappears when restarting outlook

Hi

I have a users that has an issue with the Skype for Business meeting add-in in Outlook 2013 click to run. Every time Outlook is restarted the "New Skype Meeting" icon on the ribbon disappears. It needs to be enabled from the add-in options (listed as "Inactive Application Add-ins") every time Outlook is closed and opened again. On everyone else's computer once enabled it stays when closed and opened again.  

Is there a setting that I need to change other than the add-in options that I am missing?

Thanks in advance for your help.

Br.
Dan

July 31st, 2015 6:18am

Hi Dan,

Have you tried uninstalling and then reinstalling the add-in to see the result?

If reinstalling not working, please try the following steps and then test the issue again:

1. Uninstall the add-in first and exit Outlook.

2. Navigate to the following registry entry:

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Resiliency

Remove the REG_BINARY values found in DisabledItems and CrashingAddinList keys.

3. Navigate to:

HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins

and remove the keys that refer to your troubled Outlook add-in.

4. Reinstall the add-in and then test the issue again.

Please let me know the result.

Regards,

Steve Fan
TechNet Community Support

Free Windows Admin Tool Kit Click here and download it now
August 3rd, 2015 3:27am

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