Site usage report simply wrong
Hi I have a site, in a site collection (obviously) using MOSS2007. The usage reports are very low. Yesterday it claims only two users visited. Seeing that this site has the "Daily Dilbert" I was sure that this was wrong. A quick look at yesterday's log file shows shed loads - I got up to 20 users before getting half way through the file. Many of those users don't show on th user list either. All the settings look OK - something is obviusly being registered - the Landing Page (the one with the Dilbert) has some hits against it - just not nearly as many as the hard logs say. It means I have lost confidence in the usage reports across the site collection now! Any ideas? Eserim
September 29th, 2010 5:39pm

Check your settings in CA, if they are set wrong you may only be getting usage reporting for a small portion of the day. From CA follow this click path Operations ->Logging and Reporting [Header] -> Usage Analysis Processing. From the Usage Analysis Processing page check the "Processing Settings" section, right panal settings, make sure you are what you need them to be, IOW if you want to capture all usage set the Start time to 1200 AM and the End time to 1145 PM. If this is not the issue, please LMK, and we can look at other potential issues. I hope that helps! Tom Molskow SharePoint Architect - If I solved the issue please propose my reply as the answer - Thanks!
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September 29th, 2010 6:56pm

Ah -it was set for 1 hour in the middle of the night! To be honest, I've seen that setting and read it as "The time that the server takes the raw stats and runs various queries on them to make summary statistics" I've made the change so we'll see in a day or so, but it sounds about right! - although I'm not sure I should have got any real users in during those times! Edit - I've just noticed that on the top pages the actual landing page "default.aspx" isn't listed - which is strange as I'd thought that even in the restricted times it would have got more hits than the few pages this site has apart from this one...odd Cheers Eserim
September 30th, 2010 11:22am

Hey Eserim, Sounds like that should work, if you still having problems after you check again just post it here so I can help. Thanks! TomTom Molskow SharePoint Architect - If I solved the issue please propose my reply as the answer - Thanks!
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September 30th, 2010 3:12pm

Hi Tom Sorry,still looking very low, and still no hits being reported for default.aspx. I'd forgotten the SDP also shows stats, so had a look - a bit more realistic on the monthly stats, but when I select daily or Weekly I get "There is now usage information because no data is being collected from this web site" message even though other reports are there? I was thinking of zapping the entire 12\logs folder - it's got a bit big anyway - is this a possible idea? Cheers Eserim
October 1st, 2010 11:46am

Do you mean the files in the log? I wouldn't zap the folder, but you could always remove the log files, but given what you ahve discovered with SPD I don't think that will solve the issue. I think there is something wrong with the default.aspx page that is the basis of the issue. It could be a permission issue or an error. Can you look at Default.aspx in SPD and see if there are any errors reported on the page? Also, do you have access to the event viewer or SPD logs? If so please check those as well. Fianlly, check the crawl logs if you can, these also sometimes reveal hidden issues with sites. Tom Molskow SharePoint Architect - If I solved the issue please propose my reply as the answer - Thanks!
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October 1st, 2010 3:40pm

Tom - thanks for getting back - the default.aspx page is based on a layout still, so untouched by SPD. Not much in the crawl logs - would this affect the usage then? The site was set to "Do not index ASPX pages if this site contains fine-grained permissions " - which I didn't think I had, but I've changed it to index everything just in case. Cheers Eserin
October 4th, 2010 11:48am

Hey Esrim, Yes that can affect it, see the Microsoft article below: http://technet.microsoft.com/en-us/library/cc287898(office.12).aspx At the site level, use the Search Visibility page (accessed through the Site Settings page) to prevent the index server from crawling a particular site. You can optionally use this page to specify one of the following: Do not index ASPX pages if this site contains fine-grained permissions Always index all ASPX pages on this site Never index any ASPX pages on this site Tom Molskow SharePoint Architect - If I solved the issue please propose my reply as the answer - Thanks!
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October 4th, 2010 3:33pm

Marked as answerd - many thanks - something seems to have worked - I also changed the landing paged from default to home - and now the 30 day average for the new 'home.aspx' is nearly 5 per day - seeing that it was only there for one day, and the usage graph has a massive peak for yesterday, I'd say it is all working Very odd that things not obviously linked can have this effect! Cheers Eserim
October 5th, 2010 11:56am

I'm glad it all worked out for you Eserim - thanks! TomTom Molskow SharePoint Architect - If I solved the issue please propose my reply as the answer - Thanks!
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October 5th, 2010 3:24pm

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