Dear all, Currently my customer are using sharepoint portal server 2001 and the client just upgrade to office 2007 on their laptop/desktop. When user accessing to the portal through word 2007 / excel 2007, the folder was empty but in fact, there are able to view through Internet Explorer. Regards, Tony Tan

Hello Tony, Considering the issue is happening only with clients that has office 2007 I feel you are hitting the behavior as described in the article below http://support.microsoft.com/kb/944060/en-us : Description of the SharePoint Portal Server 2003 hotfix package: February 7, 2008 The article does mention SharePoint 2003 but would like you to check the section below Issue that this hotfix package fixes ============================= This hotfix fixes the following issue that is not previously documented in a Microsoft Knowledge Base article: On a client computer that has the 2007 Microsoft Office system installed, you cannot access the following Web folders: The Microsoft SharePoint Portal Server 2001 Web folder The Microsoft SharePoint Portal Server 2003 with backward-compatible Document Management package Web folder ============================================================================= To resolve this problem, install Microsoft Office SharePoint Portal Server 2003 Client Components for Backward-Compatible Document Libraries on the client computer, and then apply this hotfix. To obtain Microsoft Office SharePoint Portal Server 2003 Client Components for Backward-Compatible Document Libraries, visit the following Microsoft Web site: http://www.microsoft.com/downloads/details.aspx?FamilyId=DF39E250-F7AE-445A-AC9D-A80C9035ED6B&displaylang=en (http://www.microsoft.com/downloads/details.aspx?FamilyId=DF39E250-F7AE-445A-AC9D-A80C9035ED6B&displaylang=en) ========================================================= Manas-MSFT