Is there a way to set up the Helpdesk in Sharepoint so that when an email is sent to an email group of say IT Request, the email would automatically create a service request?

firstly, Microsoft has released a template for helpdesk you can download the template from microsoft web site. its a wsp package you need to deploy to your server. we have email enabled document libraries in sharepoint you can try with this option.

Yes I am aware of the templates and we are currently reviewing to see if the template will meet our service/help desk needs. I was just trying to figure out a way to create a new service desk/help desk request within Sharepoint automatically by sending a request to the outlook email group of "IT Request." Would your response be the same as above?

ya, for your requirement we have email enabled document libraries in sharepoint you can try with this option.

please refer to this link for more information on email enabled document libraries http://technet.microsoft.com/en-us/library/cc287981.aspx

cindy, also refer the PDf file : http://www.combined-knowledge.com/Downloads/2007/How%20to%20configure%20Email%20Enabled%20Lists%20in%20Moss2007%20RTM%20using%20Exchange%202007.pdf http://support.colligo.com/Lists/Features/Attachments/65/Configuring%20Email-Enabled%20Library.pdf am sure this will help you.

SridharS: (I have posted this message so many times in these forums that I would expect that people would know this by now) Please do NOT propose your own posts as answers. It is not one bit helpful. Propose the good answers of *other people*. Wait for someone else to propose your posts. (Moderator)FAQ sites: (SP 2010) http://wssv4faq.mindsharp.com; (v3) http://wssv3faq.mindsharp.com and (WSS 2.0) http://wssv2faq.mindsharp.com Complete Book Lists (incl. foreign language) on each site.

hi mike, okay, am not aware, i thaught if it correct answer i can propose, no problem will take care.

A custom workflow that generates a ticket number on receipt of a new email and responds to the sender via email will be required. Some third parties also offer some solutions for similar requirements.

Hi, Would you share some ot the "thrid parties" which you know of. We own SharePoint standard 2010 thru our EA agreement and i am interested in a basic help desk system for that. I see the Microsoft WSS 3.0 help desk template out there but not sure that will cleanly work or work at all. I was hoping for something 2010 speciffic.