Sharepoint 2010 User - Access Is Denied

Hi,

First off, I am not a SharePoint admin, Im still getting my head around how it all works.

I have a user, who is not able to access SharePoint, when they go to access it they are presented with an Access is Denied message. I had a look at SharePoint permissions and they are set up to access it, so I am at a little loss as to why, but I do have an idea.

There is a bit of history on this, so Ill give you the details.

When I originally set up this user in AD & Exchange I discovered that they were not able to access email. When you would open up outlook it kept on prompting for credentials and did not self-configure as it would usually do. I was also not able to add them to SharePoint as it believed that they did not exist. In addition, if you were to attempt to log in as them with OWA it also believed that the user did not exist. After spending several hours I found it to be a bad domain controller that had replication issues, luckily this was not to critical so I was able to power it off, as it seemed that OWA and SharePoint were using this DC as a higher priority than our primary DC.

With this DC powered off, Outlook and OWA would work, and I was able to add them to SharePoint.

Whilst looking in to why this DC failed to replicate I discovered that one of the DC's it would replicate from (its from our secondary DC, the faulty DC is our third one and was set up to eventually replace the secondary as its quite old) I found that our secondary DC had an incorrect IP address as it had flipped from a static address to a dhcp address, this occurred when I migrated it from one host to another (the DC is a VM) Believing that the IP address was the cause I set it back up to its original static IP address and powered up the faulty DC. This was up for several days, and all looked OK, until this user decided to change their password, once they did that their email stopped but everything else still worked (ie logging in, accessing the network) I spent a good day on this as, when you logged in to OWA it claimed that there was an issue with the Information Store. Resetting their password back to what it was still did not help. I ended up completely removing their AD and Exchange account and recreating it as Email for them was a priority. This did get them back to using email but when they accessed SharePoint is when we discovered that access was denied.

So this brings you to where I am at, I have checked SharePoint and they are still listed, I have removed them and re-added them, but this did not work.

I have done a quick read and it seems to be an indication that its the unique identifier for this user in SharePoint, since I had recreated their AD account the identifier would have changed. So Im thinking that if I can completely remove the user from SharePoint, as in this identifier and re-add them, hopefully this will add the new identifier and not the old. But how would one go about that? If I have completely gone off the path by all means I am happy to go with any suggestions. Any help/tips would be much appreciated.

Thanks, Marcus

March 19th, 2015 7:56pm

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