We have a number of excel files shared via a network shared with permissions setup so everyone on the network has read/write access, and a separate share which only one user has access too. We are finding that when a user tries to open the files but not all the time, they get a 'this document is open by "another user"' even though the documents hasn't been opened by anyone else. This is even happening on the shared file where only the one user has access to. If you just exit, and try again it does eventually work or is some cases had to save a new file.

We are running Windows 7 SP1 and Office 2010 / 2007 and Server 2012 essentials R2 in a domain

Just wondering anyone else has came across this problem?

 Thank in advance

• Edited by matty930 Friday, March 20, 2015 10:00 AM

Check if there is a file lock on the files (hidden files must be shown in the explorer).

Else you can check the opened files by the link

(link)

 

Just to check, at the server

Admin command prompt and then openfiles command

<o></o><o></o>

Make sure all the office installs are fully patched

I can see the lock files being created, I don't think they are being removed correctly once the file's have been saved and closed.

 

Again is office patched, all service packs?

Yes it is sorry

Hi,

Anything updates now?

In general, if it indicates that another user instead of the user who has it locked, it would be due to some background processes to preview or index it.  You can create a shortcut to the file so that Windows won't start up the background processes that lock the file in the first place.

You can use Process Explorer to track down who else has opened the file.

Using the PID you can check what programm and user has opened it in Task Manager.

Best regards,

Susie