SharePoint Help is not available

Dear Community,

we have a SharePoint Server 2013 Standard (Version: 15.0.4745.1000). On this server on all sitecollections the sharepoint help (question mark icon on the top at the right) not working.

Instead following message appears:

Whether your server administrator has chosen not to display Help from Microsoft's Web site    Your server administrator has the option of disabling online Help from Central Administration. If you see very few Help topics in the Help window, your server administrator might have chosen this option, either because your organization does not allow individuals to connect to the Internet, or for some other reason.

It's a german server. I also installed the english language pack with the service pack 1. On the sitecollections the help is enabled. On the central administration i doesn't find out how to enable it.

Can someone help me?

Best regards,

Lucian

September 14th, 2015 8:18am

In SharePoint Management Shell, do: Get-SPHelpCollection and then let me know what you see.  Also, see:

Free Windows Admin Tool Kit Click here and download it now
September 14th, 2015 4:56pm

Hi Lucian85

From the message, your server administrator has chosen not to display Help from Microsoft's Web site in Central Administration.

1.Go to central admin url and replace "default.apx" by_admin/privacy.aspx

2.Display Help from external Web Sites as specified by each Help collection and click Yes.

Best Regards

Lisa Chen

September 14th, 2015 10:15pm

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