SharePoint 2013 Promoted Links breaks depending on where and when you edit the web part properties

Issues encountered with promoted links list:

Tiles view will break if a user edits the promoted links web part while on its system page or if it is inserted on a page.

Editing the web part and changing the 'view' from Tiles will give you warning message, but you are still allowed to pick another view.  After saving the changes to the web part the Tiles view never works again. This can also break the All Items view depending on what view the promoted links web part is using when it is edited.

Warning message: "Switching to a different view removes changes you have made to this view, and may disable Web Part connections that depend on columns in this view."

Editing the promoted links web part after it is inserted on the page will break if you pick summary toolbar. You will receive an error message of 'Sorry, something went wrong cannot complete this action".

Can the tile view be restored somehow after it is wiped out by editing the promoted links web part to change the view versus using what is in the ribbon?

August 31st, 2015 6:15pm

Hi,

Did the Tiles view break in promoted links web part after you made some changes in other view and selected Tiles view?

I have tested in my environment. I inserted a promoted links web part on a page and the web part is under Tiles view by default. Then I selected All Promoted Links view and add a new item. After saving it, I selected Tiles view and it worked fine.

It seems that the error is caused by browser compatibility in your environment.

Could you please use several browsers to test? And configure IE use compatibility mode.

If it still doesnt work, I suggest you re-insert promoted links web part on the page.

Best Regards,

Dean Wang

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September 2nd, 2015 9:21am

Hi,

This is how to break promoted links.  There are a number of scenarios to do this:

a. Scenario 1

  • Create a promoted links list and populate it with  one or 2 images
  • With the promoted links page up and in Tile view on the ribbon
  • Edit that list page
  • Edit the promoted links web part and change the Toolbar Type to Summary Toolbar , Apply, Ok and save the page
  • You will now get a 404 - File or directory not found when it tries to render the /Tiles.aspx view page:

b. I ran this scenario using Chrome.

September 9th, 2015 2:31pm

Scenario
2:  Cannot switch between Tiles.aspx view and Allitems.aspx view. You
have to recreate the promoted links list.<o:p></o:p>

a. Create a
promoted links list<o:p></o:p>

b. Edit the
promoted links list page itself with the AllItems.aspx view up on the screen:<o:p></o:p>

c. Edit the
promoted links web part, change View to Tiles in the web part itself.
(I.E. is the browser)<o:p></o:p>

d. save the
page<o:p></o:p>

e. Views
are broken at this point. Notice the url address bar, it shows
Allitems.aspx, try to switch back to the All Promoted Links view using the
ribbon, nothing happens.  You are stuck with the one view and cannot go
between the two.<o:p></o:p>

g. You have
to recreate the entire promoted links list at this point.<o:p></o:p>


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September 9th, 2015 2:53pm

Hi,

About Scenario 1:

It seems the Promoted Link web part is unable to use the option Summary Toolbar, you can go to the maintenance page to delete this web part to recover you page .

1.Open the page

2.Add ?contents=1 at the end of URL of the page, and  click Enter

3.On the Web Part Maintenance page, you will see all web parts on the page

4.Select the Promoted Link web part you added, and click Delete

About Scenario 2:

I tested in my environment and it worked fine. As a workaround, you can change views by selecting views under LIST tab in ribbon.

Hope this helps.

Best Regards,

Dean Wang

September 10th, 2015 12:57am

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