Prior to the installation of SP1, I had two lists on a customer SharePoint that were successfully running a workflow. The lists are used for the IT Helpdesk. When a domain user creates an item, our team (external to the SharePoint location) gets an email. It was a default three-part workflow.
SP1 was installed due to a restore a month ago.
Last week I was asked to edit the workflow on one of the lists. I attempted to do so, and it told me that I did not have permissions to save the edited workflow. I was working as the domain admin, checked that I had farm admin, site collection admin, full control on the site, full control on the list.
Some research indicated that perhaps I should use SharePoint Designer 2010, so I did, and discovered that it's only when the "start workflow automatically when an item is created" (or changed) is checked that I get permission errors. "you do not have permission to do this operation".
At this point, my workflow is edited, saved and available, but will not run automatically when a new item is created. Some reading indicates that this was disabled somehow with SP1 for security reasons and possibly performance reasons.
My goal is to ensure that I receive timely email notifications that new entries have been entered into the list. Ideally my customer IT Manager also receives notifications when the list items status have been changed, again in a timely manner.
I do not care what method to ensure that this occurs. Please can you provide me with a recommendation and also instructions.
Thanks in advance.