I have a brand new install of server 2012 essentials running on hyper-v. have connected 4 test computers using the essentials connect method, 7 Pro and 8.1. backups are working daily with no errors. thought I would test a restore and I am getting the message, "Restore Files and Folders wizard has stopped working. 

unfortunately this is the very first time I tried a restore so I can't say if any updates are the issue.

anyone else had similar issue?

This is 2012 and not 2012 R2?  All systems are fully patched/up to date?

How far into the restore wizard do you get? From both Win 7 and 8 clients?  Same error, same place?

How much RAM is assigned to the server? The client PC's do not currently have a Z: drive attached do they?

Sorry, r2 with essentials role installed, not server 2012 r2 essentials.  All updates installed

As soon as I select which backup I want, click next, wizard stops.

Yes 7 and 8.1

Same error same exact place

6 gig ram on server

No z drives

• Edited by cowboysfan17538 13 hours 45 minutes ago

What errors do you see in the event log when the crash occurs?? Have you tried uninstalling the problem Windows Update from the client PCs as per the Crash restoring files from client backup thread??

2 errors

Log Name:      Application
Source:        .NET Runtime
Date:          2/19/2015 1:31:20 PM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Windows8Eval.xxxxxxxxxxx.com
Description:
Application: MountBackupWizard.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Reflection.TargetInvocationException
Stack:
   at System.RuntimeMethodHandle.InvokeMethod(System.Object, System.Object[], System.Signature, Boolean)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(System.Object, System.Object[], System.Object[])
   at System.Delegate.DynamicInvokeImpl(System.Object[])
   at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry)
   at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry)
   at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
   at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr, Int32, IntPtr, IntPtr)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
   at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
   at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
   at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
   at Microsoft.WindowsServerSolutions.DataProtection.UI.Program.Main(System.String[])

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-19T18:31:20.000000000Z" />
    <EventRecordID>1224</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Windows8Eval.xxxxxxxxx.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: MountBackupWizard.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Reflection.TargetInvocationException
Stack:
   at System.RuntimeMethodHandle.InvokeMethod(System.Object, System.Object[], System.Signature, Boolean)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(System.Object, System.Object[], System.Object[])
   at System.Delegate.DynamicInvokeImpl(System.Object[])
   at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry)
   at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry)
   at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
   at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr, Int32, IntPtr, IntPtr)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)
   at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)
   at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)
   at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
   at Microsoft.WindowsServerSolutions.DataProtection.UI.Program.Main(System.String[])
</Data>
  </EventData>
</Event>

2nd error

Log Name:      Application
Source:        Application Error
Date:          2/19/2015 1:31:21 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Windows8Eval.xxxxxxxxxxxx.com
Description:
Faulting application name: MountBackupWizard.exe, version: 6.3.9600.16384, time stamp: 0x5215cf3c
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54505737
Exception code: 0xe0434352
Fault offset: 0x0000000000008b9c
Faulting process id: 0xac
Faulting application start time: 0x01d04c723d6d8d89
Faulting application path: C:\Windows\System32\Essentials\MountBackupWizard.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 7fa0d5c8-b865-11e4-8258-080027e87958
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-19T18:31:21.000000000Z" />
    <EventRecordID>1225</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Windows8Eval.xxxxxxxxxxx.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>MountBackupWizard.exe</Data>
    <Data>6.3.9600.16384</Data>
    <Data>5215cf3c</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.3.9600.17415</Data>
    <Data>54505737</Data>
    <Data>e0434352</Data>
    <Data>0000000000008b9c</Data>
    <Data>ac</Data>
    <Data>01d04c723d6d8d89</Data>
    <Data>C:\Windows\System32\Essentials\MountBackupWizard.exe</Data>
    <Data>C:\Windows\system32\KERNELBASE.dll</Data>
    <Data>7fa0d5c8-b865-11e4-8258-080027e87958</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Uninstall update KB3023562 from all client pc's

Thanks, that worked this time.  I know I tried it before with no result.  I did not remove from the server this time where as the first attempt I did.

Thanks for the help