Same HTML email displayed correctly in Outlook 2007 but not in Outlook 2013

Hi all

Since we have migrated some PCs (with Outlook 2013 instead of Outlook 2007), the users can visualize correctly an email with embedded HTML code.

As I had read, since Outlook 2007, 2010 and 2013, Outlook uses word html rendering engine. But, the email is visualized correctly in 2007, so I suppose its not a compatibility problem with the rendering engine.

I've saved the email as an HTML both with Outlook 2007 and 2013 and the code is different. The data that is not being showed does not appear on the html saved from 2013.

What could be the problem??

Thanks!


August 17th, 2015 4:56am

Hi,

Please check the following setting:

FILE tab -> Options -> Mail -> Message format.

Try to test if the issue still exists by checking or unchecking the "Use Cascading Style Sheets(CSS) for appearance of messages" option.

Please let me know the result.

Steve Fan
TechNet Community Support

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August 18th, 2015 2:56am

Hi Steve

Same result. The issue still exists.

Thanks

August 18th, 2015 3:38am

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