I'm not sure what to make of this one. This is a multi-domain environment. I've triple checked everything from the TechNet Install Guide. I'm not sure whether or not the two issues below are related or not. I see the same thing in the svclog when attempting to register from the ILM/Portal/Service Server (with the x64 Add-In Installed) as I do when making the attempt from an XP client. I don't see anything in the Event Viewer. I'm really looking for troubleshooting next steps. User 1: A member of the same domain as ILM. I can see in the svclog that PwdMgmt is able to successfully lookup the User and Workflows and then is "Starting Registration" and sends Put.Enter and Put.Exit Requests (looks like step 6 in the process described here: http://blogs.technet.com/b/aho/archive/2009/11/09/forefront-identity-manager-credential-management-part-4.aspx). Then I get the following error: "PwdMgmtProxy: Microsoft.ResourceManagement.WebServices.Faults.ServiceFaultException: The registration workflow did not start. The FIM Service is not properly configured. at Microsoft.IdentityManagement.PasswordReset.PasswordResetOperation.StartRegistration()" User 2: This user is in a different domain than FIM (same Forest). I see in the svclog the XPath to lookup the user. This looks correct to me, and I've copied to the Portal as a Set filter, to confirm that it works. However, I get the following error: "The user could not be found in the database." Any thoughts or suggestions are appreciated. Thanks! -Ryan

User1: search all the requests from portal. you should see an update request that corresponding to /Put[ResetPassword = true]. What's the status of that? User2: Can you go to the portal as User2? The FIM Password Reset Blog http://blogs.technet.com/aho/

User1: There is a completed Request for that user (and requested by that user) with a Remove and an Add for Attribute: AuthN Workflow Registered referencing the Password Reset AuthN Workflow. That is the only request that is created. User2: Does not have access to the Portal. Also, a bit more information.... The error is coming up after the initial Password Registration screen appears, when I click "Next". The error comes up almost immediately (contact your helpdesk, etc). I am getting the same result using Mspwdregistration -all as well as from the Portal using the Authentication Workflow Registration (for user1 only). Thanks Anthony!

there are AuthN WF "System Workflow Required for Registration" and MPR "General workflow: Registration initiation for authentication activity" have you touched them in any sense at all?

Thanks for pointing these out! After reviewing the MPR, it was relying on the "All Active Users" Set which did not contain the correct users. After correcting that, I ran into this issue: http://social.technet.microsoft.com/Forums/en-US/ilm2/thread/f90bb6f0-6318-4085-9575-6175187c6ed7/ Lucky for me you had already solved it. SSPR now up-and-running. Thanks for your help Anthony! -Ryan

i am curious why "All Active Users" doesn't cover your user.The FIM Password Reset Blog http://blogs.technet.com/aho/