Hello,

At my company we're having compatibility issues after upgrading our Windows 7 SP1 64-bit NL-NL laptops to Internet Explorer 11 and Office 365 ProPlus Click-to-Run 32-bit NL-NL.

Our initial notebook configuration had Internet Explorer 9, Office 2007 ProPlus and Lync Basic 2013 installed.

The upgrade path exists of deleting Office 2007 and Lync Basic 2013, installing the Office 365 Click-to-Run and letting Internet Explorer update via the Windows Updates

The issues we experience happen between our SharePoint 2010 On Premise and the SharePoint Online environment.

While we had no issues before, now, when trying to edit a document on SharePoint 2010 On Premise we get the message: "A Microsoft SharePoint Foundation compatible application could not be found to edit the document"

Doing some digging around online a lot of topics point to the owssupp.dll as a possible culprit but to no avail we tried a number of suggested solutions, listed below. Some of these solutions might propably work for the Office 2013 MSI installation but none of them seem to apply to the Click-to-Run version.

 

- Repair Office (Fast and Online)

- Delete and reinstall Office

- Switch in IE between 32 and 64 bit mode but this is not possible with Internet Explorer 11

- Tried the Microsoft Hotfix KB 2726997 but got the message that it does not apply to our system.

- Check registry references if owssupp.dll points to Office 15

- Manually re-register owssupp.dll

- Replaced owssupp.dll by the Office 2007 version

- Checked if all SharePoint add-ons in Internet Explorer were enabled          

-> 'Sharepoint OpenDocuments Class' refers to interceptor.dll not owssupp.dll

- Check/Install Microsoft Sharepoint Foundation Support.. Click-to-Run doesnt have that option

- Create registry keys in:  HKEY_CLASSES_ROOT\Installer\Components\55EAFA0B8A4403B428FDE038B252C621

What there should be: HKCR\Installer\Components\55EAFA0B8A4403B428FDE038B252C621\x86\1033 What should be added: HKCR\Installer\Components\55EAFA0B8A4403B428FDE038B252C621\x86\1043  

But the 55EAFA0B8A4403B428FDE038B252C621-key doesn't exist with the Click-to-Run version and manually creating it doesnt help

- Put the site in the 'Intranet Zone'

- Put the site in the 'Trusted Sites' list (prodsharepoint.kindengezin.be)          -> HKEY_CURRENT_USER\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMapKey                    -> *.kindengezin.be (REG_SZ, Data: 1)

- Check if our SharePoint 2010 On Premis environment is completely up-to-date

- Create C:\Program Files (x86)\Microsoft Office\Office 15\ and placed the owsupp.dll in it; in case SharePoint would be looking for it in the wrong place;        -> Keep in mind that the folder structure with Office 365 ProPlus Click-to-Run is different than the 'normal' Office 2013 as the owssupp.dll is now located in C:\Program Files\Microsoft Office 15\root\office15\owssupp.dll

- Checked if our Firewall settings are up to date (IP-ranges and other settings)

The test where I got it to work, but is not a solution in my personal opinion is: Open the Lync Basic 2013 setup and only check Support for Microsoft SharePoint Foundation

In your Programs and Features list you now have 2 entries: Microsoft Lync Basic 2013 Microsoft Office 365 ProPlus nl-nl

I do not trust this solution as I do not know the future consequences of this solution in terms of updates or functionality.

• Edited by RedDevil BE Wednesday, August 06, 2014 8:53 AM

Anyone? Have OWSSUPP.DLL issues with Office15 and IE11 as well - can't get the "Connect to Outlook" menu option on SharePoint calendars to show.

Are you using Microsoft App-V client in your environment ?

If yes, you may need to test Office 365 without App-V client on a system. I have seen issues where Office 365 uses dynamic virtualization and causes SharePoint issues.