Hello, The dashboard is still showing machines which have been removed from the SCOM Console? It seems I lost some connectivity or connection as also I could display anymore the SLO available when clicking "Edit Page" I tried the service account and my admin account which were used during installtion and which were working until yesterday... Now when clicking "Edit Page" I see the current dashboard and the "Add a web part" but no more the SLO with their check boxes... Any idea what is going on? Thanks, Dom System Center Operations Manager 2007 / System Center Configuration Manager 2007 R2 / Forefront Client Security / Forefront Identity Manager

Finally the machine removed disappear from the dashboard but still no access to the SLOs... through the "Edit Page" nothing is listed... Thanks, Dom System Center Operations Manager 2007 / System Center Configuration Manager 2007 R2 / Forefront Client Security / Forefront Identity Manager

Finally the machine removed disappear from the dashboard but still no access to the SLOs... through the "Edit Page" nothing is listed... Any log(s) to review to see for disconnection, access failures, even as it was working for a week without touching it yesterday we needed to refresh the screen to see if the machines removed from SCOM were gone also ... No but today yes ... stange behavior... Also how is the refresh time between the SCOM information and the dashboard when it is working? I saw a dashboard.log file in the folder ....C:\ProgramData\Service Level Dashboard 2.0\Logs and the error --------------------------------- 3/30/2011 4:58:53 PM Message :Object reference not set to an instance of an object. Source :Void Timer1_Tick(System.Object, System.EventArgs) Stack : at Microsoft.EnterpriseManagement.ServiceLevelDashboard.MasterContainer.Timer1_Tick(Object sender, EventArgs e) --------------------------------- I did IISRESET already several(s) times ... Thanks, Dom System Center Operations Manager 2007 / System Center Configuration Manager 2007 R2 / Forefront Client Security / Forefront Identity Manager

Hi, Please try the method in the following post and see how it works: Service Level Dashboard 2.0 - An error has occurred. View the logs for more information. http://blogs.technet.com/b/jonathanalmquist/archive/2010/04/10/service-level-dashboard-2-0-an-error-has-occurred-view-the-logs-for-more-information.aspx If the issue persists, please also check the installation referring to: Service Level Dashboard 2.0 Installation Considerations and Guidance (part 1) http://blogs.technet.com/jonathanalmquist/archive/2010/04/10/service-level-dashboard-2-0-installation-considerations-and-guidance-part-1.aspx Service Level Dashboard 2.0 Installation Considerations and Guidance (part 2) http://blogs.technet.com/jonathanalmquist/archive/2010/04/10/service-level-dashboard-2-0-installation-considerations-and-guidance-part-2.aspx Hope this helps. Thanks. Nicholas Li - MSFT Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, Please try the method in the following post and see how it works: Service Level Dashboard 2.0 - An error has occurred. View the logs for more information. http://blogs.technet.com/b/jonathanalmquist/archive/2010/04/10/service-level-dashboard-2-0-an-error-has-occurred-view-the-logs-for-more-information.aspx If the issue persists, please also check the installation referring to: Service Level Dashboard 2.0 Installation Considerations and Guidance (part 1) http://blogs.technet.com/jonathanalmquist/archive/2010/04/10/service-level-dashboard-2-0-installation-considerations-and-guidance-part-1.aspx Service Level Dashboard 2.0 Installation Considerations and Guidance (part 2) http://blogs.technet.com/jonathanalmquist/archive/2010/04/10/service-level-dashboard-2-0-installation-considerations-and-guidance-part-2.aspx Hope this helps. Thanks. Nicholas Li - MSFT Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Hello, For the first link, I have no error on the dashboard itself... only in the dashboard.log file I have the message --------------------------------- 3/30/2011 4:58:53 PM Message :Object reference not set to an instance of an object. Source :Void Timer1_Tick(System.Object, System.EventArgs) Stack : at Microsoft.EnterpriseManagement.ServiceLevelDashboard.MasterContainer.Timer1_Tick(Object sender, EventArgs e) --------------------------------- Then... I followed the steps Jonathan Almquist "Configuring the User Mappings for the WSS Content Pool service account (aka, IIS application pool identity). This account needs the SLDReader role on the Data Warehouse database" Yes it is already in and set well Raghu Kethineni - TS & TIPS 1. "Operations 2007 reporting is upgraded to R2" Yes for a while 2. "Service Level Tacking Summary Report" Yes there are data 3. "Service Level Dashboard 2.0 Management Pack" Yes the MP is in 4. "Install SLD by Run As Administrator" it just give me the option to remove SLD Should I proceed ... again? I will give a try again but is it is the only to correct issue it is crushing a fly with a hammer What does exactly this shows? I saw other thread for not existent data but the report summary has data in my case. For Part1 and Part2 from Jonathan works already several time (2 at least) for a week buit after I have to do it again this does not make too much sense to have to reinstall SLD at least or WSS each time there is a failure. It seems heavy as the issue is appearing on a weekkly basis so far??? But reviewing the steps proposed I noticed another errors in the Operations Manager log: GetServerNames.vbs : Script Data Error: Invalid root in registry key "HKLM\SOFTWARE\Microsoft\Shared Tools\Web Server Extensions\12.0\WSS\Services\Microsoft.Office.Server.Conversions.LauncherService\ServiceName". Thanks, Dom System Center Operations Manager 2007 / System Center Configuration Manager 2007 R2 / Forefront Client Security / Forefront Identity Manager

Hi, Please try the method in the following post and see how it works: Service Level Dashboard 2.0 - An error has occurred. View the logs for more information. http://blogs.technet.com/b/jonathanalmquist/archive/2010/04/10/service-level-dashboard-2-0-an-error-has-occurred-view-the-logs-for-more-information.aspx If the issue persists, please also check the installation referring to: Service Level Dashboard 2.0 Installation Considerations and Guidance (part 1) http://blogs.technet.com/jonathanalmquist/archive/2010/04/10/service-level-dashboard-2-0-installation-considerations-and-guidance-part-1.aspx Service Level Dashboard 2.0 Installation Considerations and Guidance (part 2) http://blogs.technet.com/jonathanalmquist/archive/2010/04/10/service-level-dashboard-2-0-installation-considerations-and-guidance-part-2.aspx Hope this helps. Thanks. Nicholas Li - MSFT Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Hello, For the first link, I have no error on the dashboard itself... only in the dashboard.log file I have the message --------------------------------- 3/30/2011 4:58:53 PM Message :Object reference not set to an instance of an object. Source :Void Timer1_Tick(System.Object, System.EventArgs) Stack : at Microsoft.EnterpriseManagement.ServiceLevelDashboard.MasterContainer.Timer1_Tick(Object sender, EventArgs e) --------------------------------- Then... I followed the steps Jonathan Almquist "Configuring the User Mappings for the WSS Content Pool service account (aka, IIS application pool identity). This account needs the SLDReader role on the Data Warehouse database" Yes it is already in and set well Raghu Kethineni - TS & TIPS 1. "Operations 2007 reporting is upgraded to R2" Yes for a while 2. "Service Level Tacking Summary Report" Yes there are data 3. "Service Level Dashboard 2.0 Management Pack" Yes the MP is in 4. "Install SLD by Run As Administrator" it just give me the option to remove SLD Should I proceed ... again? I will give a try again but is it is the only to correct issue it is crushing a fly with a hammer What does exact;ly this shows? I saw other thread for not existent data but the report summary has data in my case. For Part1 and Part2 from Jonathan works already several time (2 at least) for a week buit after I have to do it again this does not make too much sense to have to reinstall SLD at least or WSS each time there is a failure. It seems heavy as the issue is appearing on a weekkly basis so far??? But reviewing the steps proposed I noticed another errors in the Operations Manager log: GetServerNames.vbs : Script Data Error: Invalid root in registry key "HKLM\SOFTWARE\Microsoft\Shared Tools\Web Server Extensions\12.0\WSS\Services\Microsoft.Office.Server.Conversions.LauncherService\ServiceName". Thanks, Dom System Center Operations Manager 2007 / System Center Configuration Manager 2007 R2 / Forefront Client Security / Forefront Identity Manager

Hi, Thank you for your response. We really appreciate you time and efforts. Regarding the error, please also refer to: Microsoft Office SharePoint Server 2007 Management Pack Discovery Error event 363 http://social.technet.microsoft.com/Forums/en/operationsmanagermgmtpacks/thread/d1cbd986-d493-47a7-8333-8b2f034eebdf Thanks. Nicholas Li - MSFT Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

yes I have also this error...I will ignore it... Thanks, DomSystem Center Operations Manager 2007 / System Center Configuration Manager 2007 R2 / Forefront Client Security / Forefront Identity Manager

I rebuild the SLD server and it works again ...third time for three failures... Thanks, Dom System Center Operations Manager 2007 / System Center Configuration Manager 2007 R2 / Forefront Client Security / Forefront Identity Manager

after two hours the dashboard is not updating itself... from the reset health done in SCOM Console. The settings are set hourly refresh... and then after two hours and a half it is failing again I could not have access to the Dashboard... anymore access denied... Nothing in the dashboard.log even it is still dated 3/30/2011 4:58 p.m.... but we are the 4/4/2011... 3:30 p.m. Thanks, Dom System Center Operations Manager 2007 / System Center Configuration Manager 2007 R2 / Forefront Client Security / Forefront Identity Manager

I rebuilt it again and it works last night... Am I supposed to rebuild the SLD each time there is a failure? How often is it supposed to refresh? I have: Dashboard Refresh in Minutes: 30 Dashboard Default View: 24 hours Agreegation Type: Hourly but the values displayed are older than 30 minutes they are for some of them 12 hours late ...? Any other settings implied? Thanks, DomSystem Center Operations Manager 2007 / System Center Configuration Manager 2007 R2 / Forefront Client Security / Forefront Identity Manager

Hello, I am shutdown a server @ 4:34 p.m. it shows up in "Failed to Connect to Computer" & "Health Service Heartbeat Failure" alerts views and dashboard @ 4:37 p.m. but the dashboard remains green @ 4:52 p.m.!!!! which seems to show that the group created with a Dynamic Membership per Operating System does not catch the issue??? I need to add the Health Service Watcher (Agent) .... so it seems to be a loop as I could not split the servers per Management Server having the Health Service Watcher (Agent) available or per Operating System and having also the Health Service Watcher (Agent) available ... Thanks, Dom System Center Operations Manager 2007 / System Center Configuration Manager 2007 R2 / Forefront Client Security / Forefront Identity Manager

Hello, I am shutdown a server @ 4:34 p.m. it shows up in "Failed to Connect to Computer" & "Health Service Heartbeat Failure" alerts views and dashboard @ 4:37 p.m. but the dashboard remains green @ 4:52 p.m.!!!! which seems to show that the group created with a Dynamic Membership per Operating System does not catch the issue??? I need to add the Health Service Watcher (Agent) .... so it seems to be a loop as I could not split the servers per Management Server having the Health Service Watcher (Agent) available or per Operating System and having also the Health Service Watcher (Agent) available ... ( ( Object is Health Service Watcher AND True ) AND ( Object is Windows Operating System AND ( Operating System Version Display Name Matches wildcard *server* ) AND True ) ) but when I click apply it becomes ( ( Object is Health Service Watcher AND True ) OR ( Object is Windows Operating System AND ( Operating System Version Display Name Matches wildcard *server* ) AND True ) ) which becomes useless!!! Thanks, Dom System Center Operations Manager 2007 / System Center Configuration Manager 2007 R2 / Forefront Client Security / Forefront Identity Manager

Hello, So the status now is: ================================================================================ Authoring > Groups ================================================================================ "Server(s) Down" with the Dynamic membership rule (Object Health Service Watcher AND True) - 592 Members but it contains a mixage of Desktops and Servers. ================================================================================= "Server(s) Down - Dynamic members" with the Dynamic membership rule ( Object is Windows Operating System AND ( Operating System Version Display Name Matches wildcard *Server* ) AND True ) - 625 Members containing only Servers... but it is per Operating Systems. ================================================================================= Authoring > Service Level Tracking ================================================================================== Then I created an Service Level Tracking "Server Down" with a Class of Object to target "Servers(s) Down - Dynamic Members" All Objects of the targeted class Service Level Objective: Name=Health Service Heartbeat Failures Targeted Class "Servers(s) Down - Dynamic members" Monitor: Avaibility Service level objective goal (%) 99.000 Critical Checked All others unchecked =================================================================================== Then I created an Service Level Tracking "Server(s) Down" with a Class of Object to target "Health Service Watcher (Agent)" A group or object that contains objects of the targeted class: Server(s) Down Service Level Objective: Name=Server(s) Down Targeted Class: "Health Service Watcher (Agent)" Monitor: Avaibility Service level objective goal (%) 99.000 Critical Checked All others unchecked ===================================================================================== Then I created an Service Level Tracking "Server(s) Down - Dynamic OS" with a Class of Object to target "Health Service Watcher (Agent)" A group or object that contains objects of the targeted class: Server(s) Down - Dynamic Members Service Level Objective: Name=Server(s) Down - Dynamic Members - 2 Targeted Class: "Health Service Watcher (Agent)" Monitor: Avaibility Service level objective goal (%) 99.000 Critical Checked All others unchecked ===================================================================================== Results: 1. "Server Down" - target "Servers(s) Down - Dynamic Members" is green and shows only one line ... and "Unable to Display Due to Insufficient Data" 2. "Server(s) Down" - target "Health Service Watcher (Agent)" is red but shows also desktops...listed...too many machines not needed on this dashboard 3. "Server(s) Down - Dynamic OS" -target "Health Service Watcher (Agent)" nothing showing up in the dashboard ??? no message I verified the items is displayed and checked in the Edit Mode Is it normal that nothing at all is shown... may be due to the fact that there is no Health Watcher on the Operating Systems ... !!! Anyway to see a log for an error or a warning "No Data" etc... 4. It seems some servers do not have the Agent Watchers as I have more servers (625) than Agent watchers (592) which includes Desktops...!!! So none of these SLO are correct for our purpose having a dashboard for the Desktops and one another one for Servers. ====================================================================================== Settings Dashboard Refresh: 3 minutes Dashboard Default View: Last 24 hours Aggregation Type: Hourly ====================================================================================== Still testing... the exclusion of the desktops is manual !!!! (: through the Excluded member tab it is not very efficient!!! (: Thanks, Dom System Center Operations Manager 2007 / System Center Configuration Manager 2007 R2 / Forefront Client Security / Forefront Identity Manager

Hello, So the status now is: ================================================================================ Authoring > Groups ================================================================================ "Server(s) Down" with the Dynamic membership rule (Object Health Service Watcher AND True) - 592 Members but it contains a mixage of Desktops and Servers. ================================================================================= "Server(s) Down - Dynamic members" with the Dynamic membership rule ( Object is Windows Operating System AND ( Operating System Version Display Name Matches wildcard *Server* ) AND True ) - 625 Members containing only Servers... but it is per Operating Systems. ================================================================================= Authoring > Service Level Tracking ================================================================================== Then I created an Service Level Tracking "Server Down" with a Class of Object to target "Servers(s) Down - Dynamic Members" All Objects of the targeted class Service Level Objective: Name=Health Service Heartbeat Failures Targeted Class "Servers(s) Down - Dynamic members" Monitor: Avaibility Service level objective goal (%) 99.000 Critical Checked All others unchecked =================================================================================== Then I created an Service Level Tracking "Server(s) Down" with a Class of Object to target "Health Service Watcher (Agent)" A group or object that contains objects of the targeted class: Server(s) Down Service Level Objective: Name=Server(s) Down Targeted Class: "Health Service Watcher (Agent)" Monitor: Avaibility Service level objective goal (%) 99.000 Critical Checked All others unchecked ===================================================================================== Then I created an Service Level Tracking "Server(s) Down - Dynamic OS" with a Class of Object to target "Health Service Watcher (Agent)" A group or object that contains objects of the targeted class: Server(s) Down - Dynamic Members Service Level Objective: Name=Server(s) Down - Dynamic Members - 2 Targeted Class: "Health Service Watcher (Agent)" Monitor: Avaibility Service level objective goal (%) 99.000 Critical Checked All others unchecked ===================================================================================== Results: 1. "Server Down" - target "Servers(s) Down - Dynamic Members" is green and shows only one line ... and "Unable to Display Due to Insufficient Data" 2. "Server(s) Down" - target "Health Service Watcher (Agent)" is red but shows also desktops...listed...too many machines not needed on this dashboard 3. "Server(s) Down - Dynamic OS" -target "Health Service Watcher (Agent)" nothing showing up in the dashboard ??? no message I verified the items is displayed and checked in the Edit Mode Is it normal that nothing at all is shown... may be due to the fact that there is no Health Watcher on the Operating Systems ... !!! Anyway to see a log for an error or a warning "No Data" etc... 4. It seems some servers do not have the Agent Watchers as I have more servers (625) than Agent watchers (592) which includes Desktops...!!! So none of these SLO are correct for our purpose having a dashboard for the Desktops and one another one for Servers. ====================================================================================== Settings Dashboard Refresh: 3 minutes Dashboard Default View: Last 24 hours Aggregation Type: Hourly ====================================================================================== Still testing... the eclusion of the desktops is manual !!!! (: through the Excluded member tab it is not very efficient!!! (: Thanks, Dom System Center Operations Manager 2007 / System Center Configuration Manager 2007 R2 / Forefront Client Security / Forefront Identity Manager

Hello, this SLO seems working... Name: UCLA - Servers Down Description: UCLA - Servers Down Class: Health Service Watcher Scope: Objects of the "Health Service Watcher" class contained in "UCLA - Server(s) Down" instance of type "UCLA - Server(s) Down" Destination management pack: UCLA - Windows Servers Service level objectives: UCLA - Servers Down Objective type: Monitor state Targeted object: Health Service Watcher Monitor: Availability Service level objective goal: 99.000 Downtime states: Critical Thanks, DomSystem Center Operations Manager 2007 / System Center Configuration Manager 2007 R2 / Forefront Client Security / Forefront Identity Manager

Hi, Thank you for your update. Your time and efforts on the issue are highly appreciated. Hope the information in this thread can also benefit other users who meet the similar issue. In the future, if you experience any issues regarding our products or if you have any feedbacks, you are also welcome to post a new thread in our forum. It is always our pleasure to be of assistance. Thanks again! Have a nice day!Nicholas Li - MSFT Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.