Hi ,

I have many machine that were made with SCCM 2007 and now upgraded with the SCCM 2012 Client (from SCCM 2012).
I was able to install many different updates, flash, adobe, microsoft . but I am having problems with these error:

*******************

The software change returned error code 0x80246002(-2145099774).
2014-09-15 16:18:36:760  488 e6c DnldMgr   * WARNING: Copy update to cache failed with exit code = 0x80246002
2014-09-15 16:18:36:761  180 17bc COMAPI WARNING: ISusInternal::CopyUpdateToCache2 failed, hr=80246002

******************************

If I do the same operation but with some machine that were made from the beginning with SCCM 2012 I have no problems, even Apple application support and Java update are working.

I have checked the sccm cache, and the 2 updates are in.
I have already cleared the cache, but nothing.

Do you have any suggestion?
Thanks
Massimo

0x80246002 = A download manager operation could not be completed because the file digest was not recognized. Source: Windows Update Agent

Examine U*.log and WindowsUpdate.log on such a client

in the WindowsUpdate.log I have only this error

The software change returned error code 0x80246002(-2145099774).
2014-09-15 16:18:36:760  488 e6c DnldMgr   * WARNING: Copy update to cache failed with exit code = 0x80246002
2014-09-15 16:18:36:761  180 17bc COMAPI WARNING: ISusInternal::CopyUpdateToCache2 failed, hr=80246002

This is the WUAHandler.log

<![LOG[Going to search using WSUS update source.]LOG]!><time="09:19:30.045-120" date="09-17-2014" component="WUAHandler" context="" type="1" thread="5972" file="cwuahandler.cpp:1256">
<![LOG[Synchronous searching of all updates started...]LOG]!><time="09:19:30.045-120" date="09-17-2014" component="WUAHandler" context="" type="1" thread="5972" file="cwuahandler.cpp:591">
<![LOG[Successfully completed synchronous searching of updates.]LOG]!><time="09:19:41.757-120" date="09-17-2014" component="WUAHandler" context="" type="1" thread="5972" file="cwuahandler.cpp:643">
<![LOG[1. Update: 501d3a69-3fb8-43bc-b347-4aff56e4e3cc, 1   BundledUpdates: 0]LOG]!><time="09:19:42.215-120" date="09-17-2014" component="WUAHandler" context="" type="1" thread="5972" file="cwuahandler.cpp:1361">
<![LOG[1. Update (Missing): Apple Application Support 3.0.6 (501d3a69-3fb8-43bc-b347-4aff56e4e3cc, 1)]LOG]!><time="09:19:42.216-120" date="09-17-2014" component="WUAHandler" context="" type="1" thread="5972" file="cwuahandler.cpp:1483">
<![LOG[Failed to download updates to the WUAgent datastore. Error = 0x80246002.]LOG]!><time="09:19:42.349-120" date="09-17-2014" component="WUAHandler" context="" type="3" thread="5972" file="cwuahandler.cpp:492">
<![LOG[Going to search using WSUS update source.]LOG]!><time="09:19:42.610-120" date="09-17-2014" component="WUAHandler" context="" type="1" thread="4896" file="cwuahandler.cpp:1256">
<![LOG[Synchronous searching of all updates started...]LOG]!><time="09:19:42.610-120" date="09-17-2014" component="WUAHandler" context="" type="1" thread="4896" file="cwuahandler.cpp:591">
<![LOG[Successfully completed synchronous searching of updates.]LOG]!><time="09:19:55.005-120" date="09-17-2014" component="WUAHandler" context="" type="1" thread="4896" file="cwuahandler.cpp:643">
<![LOG[1. Update: 230a5b3e-b3a0-423e-9f8e-75239db7b529, 1   BundledUpdates: 0]LOG]!><time="09:19:55.468-120" date="09-17-2014" component="WUAHandler" context="" type="1" thread="4896" file="cwuahandler.cpp:1361">
<![LOG[1. Update (Missing): Java 7 Update 67 (230a5b3e-b3a0-423e-9f8e-75239db7b529, 1)]LOG]!><time="09:19:55.468-120" date="09-17-2014" component="WUAHandler" context="" type="1" thread="4896" file="cwuahandler.cpp:1483">
<![LOG[Failed to download updates to the WUAgent datastore. Error = 0x80246002.]LOG]!><time="09:19:55.582-120" date="09-17-2014" component="WUAHandler" context="" type="3" thread="4896" file="cwuahandler.cpp:492">
<![LOG[Going to search using WSUS update source.]LOG]!><time="09:19:55.596-120" date="09-17-2014" component="WUAHandler" context="" type="1" thread="4896" file="cwuahandler.cpp:1256">
<![LOG[Synchronous searching of all updates started...]LOG]!><time="09:19:55.596-120" date="09-17-2014" component="WUAHandler" context="" type="1" thread="4896" file="cwuahandler.cpp:591">
<![LOG[Successfully completed synchronous searching of updates.]LOG]!><time="09:20:07.272-120" date="09-17-2014" component="WUAHandler" context="" type="1" thread="4896" file="cwuahandler.cpp:643">
<![LOG[1. Update: 230a5b3e-b3a0-423e-9f8e-75239db7b529, 1   BundledUpdates: 0]LOG]!><time="09:20:07.737-120" date="09-17-2014" component="WUAHandler" context="" type="1" thread="4896" file="cwuahandler.cpp:1361">
<![LOG[1. Update (Missing): Java 7 Update 67 (230a5b3e-b3a0-423e-9f8e-75239db7b529, 1)]LOG]!><time="09:20:07.737-120" date="09-17-2014" component="WUAHandler" context="" type="1" thread="4896" file="cwuahandler.cpp:1483">
<![LOG[Failed to download updates to the WUAgent datastore. Error = 0x80246002.]LOG]!><time="09:20:07.853-120" date="09-17-2014" component="WUAHandler" context="" type="3" thread="4896" file="cwuahandler.cpp:492">

• Edited by MaxRai Wednesday, September 17, 2014 7:25 AM

I spent hours checking logs but I dont find any different errors.

What I found is that in the folder, Windows\SoftwareDistribution\Download the 2 updates Java and Apple application support are not there, all the others, Flash, windows, adobe updates  are there.

So, I dont understand why I have this kind of problem only in the machine where I update the sccm 2007 client to the 2012.

Hope somebody has some suggestion

Hi MaxRai,

Please check if these failed clients have required certificates.

Creating Package/Program for distribution of Certificate to client systems

Certutil.exe (This file is part of Windows 2003 server and located under %windir%\system32, by default.)

Certadm.dll (This file is part of Windows 2003 server and located under %windir%\system32, by default.)

SCUPCert.cer (This file is the one you exported from WSUS server)

http://blogs.msdn.com/b/scstr/archive/2012/05/31/how_2d00_to_2d00_scup_2d00_2011_2d00_installing_2d00_and_2d00_integration_2d00_to_2d00_sccm_2d00_2012.aspx

Best Regards,

Joyce

Hi Joyce,

after sending new certificates all seems to be working!!!

Thanks a lot

for your help

MaxRai

• Marked as answer by MaxRai Wednesday, October 01, 2014 9:13 AM

Hi Joyce,

after sending new certificates all seems to be working!!!

Thanks a lot

for your help

MaxRai

I am having this same problem but only with a single update - Reader 11.0.10.

All other Adobe updates installing no problem. WSUS certificate is verified.

How do I handle a single package problem like this? (and it happens to be the most recent update too :-) )

A download manager operation could not be completed because the file digest was not recognized.

Look for the AdbeRdrUpd11010.cab in the Clients Cache Folder and check the certificate there. It may still is the previous cab with the old one. Cleaning the Cache should fix it. So the Client is forced to download again and that cab has the new certificate then.