When creating an Incident using the 'Create Incident with Template' object from the SCSM IP, I've noticed that it does not format the Incident ID field properly (and neither my template nor the Opalis object are injecting anything into that field...it should be 100% system-generated). We have SCSM configured to prefix all Incidents with 'IR' followed by the system-generated ID number. This works perfectly for all Incidents I create directly from the SCSM UI. However, when the object from the Opalis IP generates an Incident from a template, it leaves off the IR prefix, and the Incident ID becomes simply the system-generated number. Has anyone else seen this behavior?
Dave