Good morning, i use service manager 2012 and want to publish a change request offering for web portal users to directly request for changes.  But the template i have created is not available in the 'select template' options.  The only available ones are for service request and Incident

So, I just ran into this problem, and I don't know if it's officially supported (probably not), but if you create a Request offering, and just pick whatever template, you can then export that management pack, and then change the template ID to be your Change Request template.

<RequestOffering ID="Offering.GUID" InstanceName="Your Service Offering Title" Title="Your Service Offering Title" BriefDescription="Description of Service offering" Status="System.Offering.StatusEnum.Draft" TargetTemplate="Template.GUID" HideGotoRequestButton="false">

For example above "TargetTemplate="Template.GUID" You would change from the ID of whatever template you picked, to the ID of your change request template. Once you save this management pack, you can then re-import it, and then configure the rest of the Request offering through the GUI.

So, I just ran into this problem, and I don't know if it's officially supported (probably not), but if you create a Request offering, and just pick whatever template, you can then export that management pack, and then change the template ID to be your Change Request template.

<RequestOffering ID="Offering.GUID" InstanceName="Your Service Offering Title" Title="Your Service Offering Title" BriefDescription="Description of Service offering" Status="System.Offering.StatusEnum.Draft" TargetTemplate="Template.GUID" HideGotoRequestButton="false">

For example above "TargetTemplate="Template.GUID" You would change from the ID of whatever template you picked, to the ID of your change request template. Once you save this management pack, you can then re-import it, and then configure the rest of the Request offering through the GUI.

• Proposed as answer by _Keith_ 15 hours 43 minutes ago

So, I just ran into this problem, and I don't know if it's officially supported (probably not), but if you create a Request offering, and just pick whatever template, you can then export that management pack, and then change the template ID to be your Change Request template.

<RequestOffering ID="Offering.GUID" InstanceName="Your Service Offering Title" Title="Your Service Offering Title" BriefDescription="Description of Service offering" Status="System.Offering.StatusEnum.Draft" TargetTemplate="Template.GUID" HideGotoRequestButton="false">

For example above "TargetTemplate="Template.GUID" You would change from the ID of whatever template you picked, to the ID of your change request template. Once you save this management pack, you can then re-import it, and then configure the rest of the Request offering through the GUI.

• Proposed as answer by _Keith_ Tuesday, April 14, 2015 3:59 PM

So, I just ran into this problem, and I don't know if it's officially supported (probably not), but if you create a Request offering, and just pick whatever template, you can then export that management pack, and then change the template ID to be your Change Request template.

<RequestOffering ID="Offering.GUID" InstanceName="Your Service Offering Title" Title="Your Service Offering Title" BriefDescription="Description of Service offering" Status="System.Offering.StatusEnum.Draft" TargetTemplate="Template.GUID" HideGotoRequestButton="false">

For example above "TargetTemplate="Template.GUID" You would change from the ID of whatever template you picked, to the ID of your change request template. Once you save this management pack, you can then re-import it, and then configure the rest of the Request offering through the GUI.

• Proposed as answer by _Keith_ Tuesday, April 14, 2015 3:59 PM

So, I just ran into this problem, and I don't know if it's officially supported (probably not), but if you create a Request offering, and just pick whatever template, you can then export that management pack, and then change the template ID to be your Change Request template.

<RequestOffering ID="Offering.GUID" InstanceName="Your Service Offering Title" Title="Your Service Offering Title" BriefDescription="Description of Service offering" Status="System.Offering.StatusEnum.Draft" TargetTemplate="Template.GUID" HideGotoRequestButton="false">

For example above "TargetTemplate="Template.GUID" You would change from the ID of whatever template you picked, to the ID of your change request template. Once you save this management pack, you can then re-import it, and then configure the rest of the Request offering through the GUI.

• Proposed as answer by _Keith_ Tuesday, April 14, 2015 3:59 PM

So, I just ran into this problem, and I don't know if it's officially supported (probably not), but if you create a Request offering, and just pick whatever template, you can then export that management pack, and then change the template ID to be your Change Request template.

<RequestOffering ID="Offering.GUID" InstanceName="Your Service Offering Title" Title="Your Service Offering Title" BriefDescription="Description of Service offering" Status="System.Offering.StatusEnum.Draft" TargetTemplate="Template.GUID" HideGotoRequestButton="false">

For example above "TargetTemplate="Template.GUID" You would change from the ID of whatever template you picked, to the ID of your change request template. Once you save this management pack, you can then re-import it, and then configure the rest of the Request offering through the GUI.

• Proposed as answer by _Keith_ Tuesday, April 14, 2015 3:59 PM

So, I just ran into this problem, and I don't know if it's officially supported (probably not), but if you create a Request offering, and just pick whatever template, you can then export that management pack, and then change the template ID to be your Change Request template.

<RequestOffering ID="Offering.GUID" InstanceName="Your Service Offering Title" Title="Your Service Offering Title" BriefDescription="Description of Service offering" Status="System.Offering.StatusEnum.Draft" TargetTemplate="Template.GUID" HideGotoRequestButton="false">

For example above "TargetTemplate="Template.GUID" You would change from the ID of whatever template you picked, to the ID of your change request template. Once you save this management pack, you can then re-import it, and then configure the rest of the Request offering through the GUI.

• Proposed as answer by _Keith_ Tuesday, April 14, 2015 3:59 PM

So, I just ran into this problem, and I don't know if it's officially supported (probably not), but if you create a Request offering, and just pick whatever template, you can then export that management pack, and then change the template ID to be your Change Request template.

<RequestOffering ID="Offering.GUID" InstanceName="Your Service Offering Title" Title="Your Service Offering Title" BriefDescription="Description of Service offering" Status="System.Offering.StatusEnum.Draft" TargetTemplate="Template.GUID" HideGotoRequestButton="false">

For example above "TargetTemplate="Template.GUID" You would change from the ID of whatever template you picked, to the ID of your change request template. Once you save this management pack, you can then re-import it, and then configure the rest of the Request offering through the GUI.

• Proposed as answer by _Keith_ Tuesday, April 14, 2015 3:59 PM

So, I just ran into this problem, and I don't know if it's officially supported (probably not), but if you create a Request offering, and just pick whatever template, you can then export that management pack, and then change the template ID to be your Change Request template.

<RequestOffering ID="Offering.GUID" InstanceName="Your Service Offering Title" Title="Your Service Offering Title" BriefDescription="Description of Service offering" Status="System.Offering.StatusEnum.Draft" TargetTemplate="Template.GUID" HideGotoRequestButton="false">

For example above "TargetTemplate="Template.GUID" You would change from the ID of whatever template you picked, to the ID of your change request template. Once you save this management pack, you can then re-import it, and then configure the rest of the Request offering through the GUI.

• Proposed as answer by _Keith_ Tuesday, April 14, 2015 3:59 PM

So, I just ran into this problem, and I don't know if it's officially supported (probably not), but if you create a Request offering, and just pick whatever template, you can then export that management pack, and then change the template ID to be your Change Request template.

<RequestOffering ID="Offering.GUID" InstanceName="Your Service Offering Title" Title="Your Service Offering Title" BriefDescription="Description of Service offering" Status="System.Offering.StatusEnum.Draft" TargetTemplate="Template.GUID" HideGotoRequestButton="false">

For example above "TargetTemplate="Template.GUID" You would change from the ID of whatever template you picked, to the ID of your change request template. Once you save this management pack, you can then re-import it, and then configure the rest of the Request offering through the GUI.

• Proposed as answer by _Keith_ Tuesday, April 14, 2015 3:59 PM

So, I just ran into this problem, and I don't know if it's officially supported (probably not), but if you create a Request offering, and just pick whatever template, you can then export that management pack, and then change the template ID to be your Change Request template.

<RequestOffering ID="Offering.GUID" InstanceName="Your Service Offering Title" Title="Your Service Offering Title" BriefDescription="Description of Service offering" Status="System.Offering.StatusEnum.Draft" TargetTemplate="Template.GUID" HideGotoRequestButton="false">

For example above "TargetTemplate="Template.GUID" You would change from the ID of whatever template you picked, to the ID of your change request template. Once you save this management pack, you can then re-import it, and then configure the rest of the Request offering through the GUI.

• Proposed as answer by _Keith_ Tuesday, April 14, 2015 3:59 PM

So, I just ran into this problem, and I don't know if it's officially supported (probably not), but if you create a Request offering, and just pick whatever template, you can then export that management pack, and then change the template ID to be your Change Request template.

<RequestOffering ID="Offering.GUID" InstanceName="Your Service Offering Title" Title="Your Service Offering Title" BriefDescription="Description of Service offering" Status="System.Offering.StatusEnum.Draft" TargetTemplate="Template.GUID" HideGotoRequestButton="false">

For example above "TargetTemplate="Template.GUID" You would change from the ID of whatever template you picked, to the ID of your change request template. Once you save this management pack, you can then re-import it, and then configure the rest of the Request offering through the GUI.

• Proposed as answer by _Keith_ Tuesday, April 14, 2015 3:59 PM

So, I just ran into this problem, and I don't know if it's officially supported (probably not), but if you create a Request offering, and just pick whatever template, you can then export that management pack, and then change the template ID to be your Change Request template.

<RequestOffering ID="Offering.GUID" InstanceName="Your Service Offering Title" Title="Your Service Offering Title" BriefDescription="Description of Service offering" Status="System.Offering.StatusEnum.Draft" TargetTemplate="Template.GUID" HideGotoRequestButton="false">

For example above "TargetTemplate="Template.GUID" You would change from the ID of whatever template you picked, to the ID of your change request template. Once you save this management pack, you can then re-import it, and then configure the rest of the Request offering through the GUI.

• Proposed as answer by _Keith_ Tuesday, April 14, 2015 3:59 PM

So, I just ran into this problem, and I don't know if it's officially supported (probably not), but if you create a Request offering, and just pick whatever template, you can then export that management pack, and then change the template ID to be your Change Request template.

<RequestOffering ID="Offering.GUID" InstanceName="Your Service Offering Title" Title="Your Service Offering Title" BriefDescription="Description of Service offering" Status="System.Offering.StatusEnum.Draft" TargetTemplate="Template.GUID" HideGotoRequestButton="false">

For example above "TargetTemplate="Template.GUID" You would change from the ID of whatever template you picked, to the ID of your change request template. Once you save this management pack, you can then re-import it, and then configure the rest of the Request offering through the GUI.

• Proposed as answer by _Keith_ Tuesday, April 14, 2015 3:59 PM

So, I just ran into this problem, and I don't know if it's officially supported (probably not), but if you create a Request offering, and just pick whatever template, you can then export that management pack, and then change the template ID to be your Change Request template.

<RequestOffering ID="Offering.GUID" InstanceName="Your Service Offering Title" Title="Your Service Offering Title" BriefDescription="Description of Service offering" Status="System.Offering.StatusEnum.Draft" TargetTemplate="Template.GUID" HideGotoRequestButton="false">

For example above "TargetTemplate="Template.GUID" You would change from the ID of whatever template you picked, to the ID of your change request template. Once you save this management pack, you can then re-import it, and then configure the rest of the Request offering through the GUI.

• Proposed as answer by _Keith_ Tuesday, April 14, 2015 3:59 PM

So, I just ran into this problem, and I don't know if it's officially supported (probably not), but if you create a Request offering, and just pick whatever template, you can then export that management pack, and then change the template ID to be your Change Request template.

<RequestOffering ID="Offering.GUID" InstanceName="Your Service Offering Title" Title="Your Service Offering Title" BriefDescription="Description of Service offering" Status="System.Offering.StatusEnum.Draft" TargetTemplate="Template.GUID" HideGotoRequestButton="false">

For example above "TargetTemplate="Template.GUID" You would change from the ID of whatever template you picked, to the ID of your change request template. Once you save this management pack, you can then re-import it, and then configure the rest of the Request offering through the GUI.

• Proposed as answer by _Keith_ Tuesday, April 14, 2015 3:59 PM

So, I just ran into this problem, and I don't know if it's officially supported (probably not), but if you create a Request offering, and just pick whatever template, you can then export that management pack, and then change the template ID to be your Change Request template.

<RequestOffering ID="Offering.GUID" InstanceName="Your Service Offering Title" Title="Your Service Offering Title" BriefDescription="Description of Service offering" Status="System.Offering.StatusEnum.Draft" TargetTemplate="Template.GUID" HideGotoRequestButton="false">

For example above "TargetTemplate="Template.GUID" You would change from the ID of whatever template you picked, to the ID of your change request template. Once you save this management pack, you can then re-import it, and then configure the rest of the Request offering through the GUI.

• Proposed as answer by _Keith_ Tuesday, April 14, 2015 3:59 PM

So, I just ran into this problem, and I don't know if it's officially supported (probably not), but if you create a Request offering, and just pick whatever template, you can then export that management pack, and then change the template ID to be your Change Request template.

<RequestOffering ID="Offering.GUID" InstanceName="Your Service Offering Title" Title="Your Service Offering Title" BriefDescription="Description of Service offering" Status="System.Offering.StatusEnum.Draft" TargetTemplate="Template.GUID" HideGotoRequestButton="false">

For example above "TargetTemplate="Template.GUID" You would change from the ID of whatever template you picked, to the ID of your change request template. Once you save this management pack, you can then re-import it, and then configure the rest of the Request offering through the GUI.

• Proposed as answer by _Keith_ Tuesday, April 14, 2015 3:59 PM

So, I just ran into this problem, and I don't know if it's officially supported (probably not), but if you create a Request offering, and just pick whatever template, you can then export that management pack, and then change the template ID to be your Change Request template.

<RequestOffering ID="Offering.GUID" InstanceName="Your Service Offering Title" Title="Your Service Offering Title" BriefDescription="Description of Service offering" Status="System.Offering.StatusEnum.Draft" TargetTemplate="Template.GUID" HideGotoRequestButton="false">

For example above "TargetTemplate="Template.GUID" You would change from the ID of whatever template you picked, to the ID of your change request template. Once you save this management pack, you can then re-import it, and then configure the rest of the Request offering through the GUI.

• Proposed as answer by _Keith_ Tuesday, April 14, 2015 3:59 PM

So, I just ran into this problem, and I don't know if it's officially supported (probably not), but if you create a Request offering, and just pick whatever template, you can then export that management pack, and then change the template ID to be your Change Request template.

<RequestOffering ID="Offering.GUID" InstanceName="Your Service Offering Title" Title="Your Service Offering Title" BriefDescription="Description of Service offering" Status="System.Offering.StatusEnum.Draft" TargetTemplate="Template.GUID" HideGotoRequestButton="false">

For example above "TargetTemplate="Template.GUID" You would change from the ID of whatever template you picked, to the ID of your change request template. Once you save this management pack, you can then re-import it, and then configure the rest of the Request offering through the GUI.

• Proposed as answer by _Keith_ Tuesday, April 14, 2015 3:59 PM

So, I just ran into this problem, and I don't know if it's officially supported (probably not), but if you create a Request offering, and just pick whatever template, you can then export that management pack, and then change the template ID to be your Change Request template.

<RequestOffering ID="Offering.GUID" InstanceName="Your Service Offering Title" Title="Your Service Offering Title" BriefDescription="Description of Service offering" Status="System.Offering.StatusEnum.Draft" TargetTemplate="Template.GUID" HideGotoRequestButton="false">

For example above "TargetTemplate="Template.GUID" You would change from the ID of whatever template you picked, to the ID of your change request template. Once you save this management pack, you can then re-import it, and then configure the rest of the Request offering through the GUI.

• Proposed as answer by _Keith_ Tuesday, April 14, 2015 3:59 PM

So, I just ran into this problem, and I don't know if it's officially supported (probably not), but if you create a Request offering, and just pick whatever template, you can then export that management pack, and then change the template ID to be your Change Request template.

<RequestOffering ID="Offering.GUID" InstanceName="Your Service Offering Title" Title="Your Service Offering Title" BriefDescription="Description of Service offering" Status="System.Offering.StatusEnum.Draft" TargetTemplate="Template.GUID" HideGotoRequestButton="false">

For example above "TargetTemplate="Template.GUID" You would change from the ID of whatever template you picked, to the ID of your change request template. Once you save this management pack, you can then re-import it, and then configure the rest of the Request offering through the GUI.

• Proposed as answer by _Keith_ Tuesday, April 14, 2015 3:59 PM

So, I just ran into this problem, and I don't know if it's officially supported (probably not), but if you create a Request offering, and just pick whatever template, you can then export that management pack, and then change the template ID to be your Change Request template.

<RequestOffering ID="Offering.GUID" InstanceName="Your Service Offering Title" Title="Your Service Offering Title" BriefDescription="Description of Service offering" Status="System.Offering.StatusEnum.Draft" TargetTemplate="Template.GUID" HideGotoRequestButton="false">

For example above "TargetTemplate="Template.GUID" You would change from the ID of whatever template you picked, to the ID of your change request template. Once you save this management pack, you can then re-import it, and then configure the rest of the Request offering through the GUI.

• Proposed as answer by _Keith_ Tuesday, April 14, 2015 3:59 PM

So, I just ran into this problem, and I don't know if it's officially supported (probably not), but if you create a Request offering, and just pick whatever template, you can then export that management pack, and then change the template ID to be your Change Request template.

<RequestOffering ID="Offering.GUID" InstanceName="Your Service Offering Title" Title="Your Service Offering Title" BriefDescription="Description of Service offering" Status="System.Offering.StatusEnum.Draft" TargetTemplate="Template.GUID" HideGotoRequestButton="false">

For example above "TargetTemplate="Template.GUID" You would change from the ID of whatever template you picked, to the ID of your change request template. Once you save this management pack, you can then re-import it, and then configure the rest of the Request offering through the GUI.

• Proposed as answer by _Keith_ Tuesday, April 14, 2015 3:59 PM