Hi
We have SCOM 2012 SP1 and SCSM integrated with SCOM. When we manually create the incidents (e.g. IR21234), it shows in SCOM Console under Alerts, if you select "Ticket-ID" to view.
We would like SCOM alerts should generate tickets automatically in SCSM without manual creation.
Please advise how to setup auto generation of tickets in SCSM.