Hi all,

Just a quick one. I wanted to confirm the process when the deadline is reached on a Software Updates deployment with 'display in software center and show all notifications' selected. I'm asking the question as I want to know whether the large 'temporary notification reboot window' should automatically show or it only shows if the users clicks the 'your computer requires a restart' system tray balloon?

Process:

1. System tray balloon appears saying 'software changes are required'
2. System tray balloon appears saying 'downloading and installing software'
3. System tray balloon appears saying 'Restart required: Recently installed updates require your machine to be restarted'
4. *It is here I would like the larger temporary notification reboot window to appear but it doesn't - can I get this to show automatically?
5. Permanent notification reboot window appears and stays on the screen

From testing my thoughts are that point 4. isn't possible. Without this it seems quite easy for users to miss seeing the balloon and therefore not know that a restart is coming. I think in order to make the pending restart notice more visible I may look into how to change the system tray behavior for 'SCNotification' to 'show icon and notification' instead of 'notification only'. Any other ideas for alerting users to pending restarts? I've got a 10 hour temporary window so users may go home at night and leave work open only for the reboot to happen then.

https://slcc.service-now.com/help/kb_view.do?sysparm_article=KB0010290

Thanks as always - great forum!