SCCM Windows Updates - Client stuck on Downloading but never finishes
I am running SCCM 2007 with 200 clients. I have been sucessfully performing windows updates through SCCM without an issue for about 6 months. Recently I approved updates released in March and most of the updates installed ok, but there are two, KB938464 and KB958690, which sit on status Downloading for hours until the desktop is switched off at night. The times reach 14 hours on some machines.

I have tried to cancel the updates by removing them from the Advertisements and from the Deployment packages but they still try to run everyday on 167 of 200 desktops. If I manually go to Windows Update and install the updates the issue goes away, however, you can imagine my unwillingness to do this across 167 stations if I can avoid it.

How can I do one or both of the following:

A) Cancel the updates so they no longer want to run on the clients
B) Fix the issue so the updates download properly.

The process that I use to approve and deploy updates:

Under Site Database -> Computer Management -> Software Updates
I select the updates I want to deploy and add them to a new update list. I place a check into the box to download the files associated to the updates.
Once the update list is built I select to deploy the updates, give it a name that represents the update period
I select a template that deploys but suppresses restart in the updates.
I select a deployment package, the same one I used for all my past updates
Download from the Internet
English
Schedule
Finish.

This has worked sucessfully for months.

Thank you for any help that can be offered.
April 21st, 2009 1:50pm

Did you get a solution for this?  Same problem.
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May 20th, 2011 1:01pm

Still not, Is there any can assist on permanent solution for this. I could find this issue on many server where it has failed on patching due to this issue. Sometime I had to reinstall the client. But what I could find is, under configuration manager properties disk space for cache folder is showing 0 MB which I am unable to change it. I hope is a registry change required to unlock this or edit. Could someone assist on it?

April 21st, 2015 12:57am

I think you can use powershell command to modify the cache size

Here is the link: http://thephuck.com/scripts/use-powershell-to-change-sccm-cache-directory-cache-size/

$ColQuery = "select * from sms_cm_res_coll_SMS0005E"
 
$CollectionMembers = gwmi -computername SCCM_Server -namespace root\sms\site_SMS -Query $ColQuery |sort Name
 
foreach($comp in $collectionmembers){
    $server = $comp.name
    write-host -fore green `n`t "working on " $server
    $ccmcfg = gwmi -computer $server -Namespace root\ccm\SoftMgmtAgent -Class CacheConfig
    $ccmcfg.Location = "d:\path\to\cache"
    $ccmcfg.Size = "2048"
    $ccmcfg.Put()
 
    #stop service, sleep for 10s, start the service
    Get-Service -computer $server ccmexec | Stop-Service
    Start-Sleep 10
    Get-Service -computer $server ccmexec | Start-Service
 
    write-host -fore green `n`t "finished" $server
}

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April 21st, 2015 5:23am

You can right click on the machine or collection and choose "ConfiMgr Tools" (for collections) or "Client Tools" (for individual clients) and choose "Change Cache Size"

April 21st, 2015 11:12am

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