SCCM TS error retrieving policy 0x80072efd
Hi, another one that I cannot understand. I am building machine using CD media. I have attached the SMSTS.log LOGGING: Finalize process ID set to 856 TSBootShell 2010/11/30 08:45:15 AM 860 (0x035C) ==============================[ TSBootShell.exe ]============================== TSBootShell 2010/11/30 08:45:15 AM 860 (0x035C) Succeeded loading resource DLL 'X:\sms\bin\i386\1033\TSRES.DLL' TSBootShell 2010/11/30 08:45:15 AM 860 (0x035C) Debug shell is enabled TSBootShell 2010/11/30 08:45:15 AM 860 (0x035C) Waiting for PNP initialization... TSBootShell 2010/11/30 08:45:15 AM 872 (0x0368) Booted from removable media TSBootShell 2010/11/30 08:45:21 AM 872 (0x0368) Checking for "D:\SOURCES\BOOT.WIM" TSBootShell 2010/11/30 08:45:21 AM 872 (0x0368) Found D:\SOURCES\BOOT.WIM TSBootShell 2010/11/30 08:45:21 AM 872 (0x0368) Found config path D:\ TSBootShell 2010/11/30 08:45:21 AM 872 (0x0368) Booting from removable media, not restoring bootloaders on hard drive TSBootShell 2010/11/30 08:45:21 AM 872 (0x0368) Executing command line: wpeinit.exe -winpe TSBootShell 2010/11/30 08:45:21 AM 872 (0x0368) The command completed successfully. TSBootShell 2010/11/30 08:45:58 AM 872 (0x0368) Starting DNS client service. TSBootShell 2010/11/30 08:45:58 AM 872 (0x0368) Executing command line: X:\sms\bin\i386\TsmBootstrap.exe /env:WinPE /configpath:D:\ TSBootShell 2010/11/30 08:45:59 AM 872 (0x0368) The command completed successfully. TSBootShell 2010/11/30 08:45:59 AM 872 (0x0368) ==============================[ TSMBootStrap.exe ]============================== TSMBootstrap 2010/11/30 08:45:59 AM 1408 (0x0580) Command line: X:\sms\bin\i386\TsmBootstrap.exe /env:WinPE /configpath:D:\ TSMBootstrap 2010/11/30 08:45:59 AM 1408 (0x0580) Succeeded loading resource DLL 'X:\sms\bin\i386\1033\TSRES.DLL' TSMBootstrap 2010/11/30 08:45:59 AM 1408 (0x0580) Succeeded loading resource DLL 'X:\sms\bin\i386\TSRESNLC.DLL' TSMBootstrap 2010/11/30 08:45:59 AM 1408 (0x0580) Processor Is IA64: 0 TSMBootstrap 2010/11/30 08:45:59 AM 1408 (0x0580) Failed to open PXE registry key. Not a PXE boot. TSMBootstrap 2010/11/30 08:45:59 AM 1408 (0x0580) Media Root = D:\ TSMBootstrap 2010/11/30 08:45:59 AM 1408 (0x0580) Executing from Media in WinPE TSMBootstrap 2010/11/30 08:45:59 AM 1408 (0x0580) Verifying Media Layout. TSMBootstrap 2010/11/30 08:45:59 AM 1408 (0x0580) MediaType = BootMedia TSMBootstrap 2010/11/30 08:45:59 AM 1408 (0x0580) PasswordRequired = false TSMBootstrap 2010/11/30 08:45:59 AM 1408 (0x0580) Found network adapter "Broadcom NetXtreme Gigabit Ethernet" with IP Address 10.33.34.50. TSMBootstrap 2010/11/30 08:45:59 AM 1408 (0x0580) Running Wizard in Interactive mode TSMBootstrap 2010/11/30 08:45:59 AM 1408 (0x0580) Loading Media Variables from "D:\sms\data\variables.dat" TSMBootstrap 2010/11/30 08:45:59 AM 1408 (0x0580) no password for vars file TSMBootstrap 2010/11/30 08:45:59 AM 1408 (0x0580) Activating Welcome Page. TSMBootstrap 2010/11/30 08:45:59 AM 1408 (0x0580) Loading bitmap TSMBootstrap 2010/11/30 08:45:59 AM 1408 (0x0580) Enumerating available network adapters. TSMBootstrap 2010/11/30 08:46:04 AM 1408 (0x0580) Reading adapter informaion for "Broadcom NetXtreme Gigabit Ethernet" TSMBootstrap 2010/11/30 08:46:04 AM 1408 (0x0580) WelcomePage::OnWizardNext() TSMBootstrap 2010/11/30 08:46:14 AM 1408 (0x0580) Loading Media Variables from "D:\sms\data\variables.dat" TSMBootstrap 2010/11/30 08:46:14 AM 1408 (0x0580) no password for vars file TSMBootstrap 2010/11/30 08:46:14 AM 1408 (0x0580) Spawned thread 1492 to download policy. TSMBootstrap 2010/11/30 08:46:14 AM 1408 (0x0580) Entering TSMediaWizardControl::GetPolicy. TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Environment scope "Global\{51A016B6-F0DE-4752-B97C-54E6F386A912}" successfully created TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Environment scope "Global\{BA3A3900-CA6D-4ac1-8C28-5073AFC22B03}" successfully created TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Setting LogMaxSize to 1000000 TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Setting LogMaxHistory to 1 TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Setting LogLevel to 0 TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Setting LogEnabled to 1 TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Setting LogDebug to 1 TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Loading variables from the Task Sequencing Removable Media. TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Loading Media Variables from "D:\sms\data\variables.dat" TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Setting CS1003A9 TS environment variable TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Setting _SMSMediaGuid TS environment variable TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Setting _SMSTSBootMediaPackageID TS environment variable TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Setting _SMSTSBootMediaSourceVersion TS environment variable TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Setting _SMSTSCertSelection TS environment variable TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Setting _SMSTSCertStoreName TS environment variable TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Setting _SMSTSDiskLabel1 TS environment variable TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Setting _SMSTSHTTPPort TS environment variable TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Setting _SMSTSHTTPSPort TS environment variable TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Setting _SMSTSIISSSLState TS environment variable TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Setting _SMSTSLaunchMode TS environment variable TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Setting _SMSTSMP TS environment variable TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Setting _SMSTSMPCerts TS environment variable TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Setting _SMSTSMPPort TS environment variable TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Setting _SMSTSMediaPFX TS environment variable TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Setting _SMSTSMediaSetID TS environment variable TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Setting _SMSTSMediaType TS environment variable TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Setting _SMSTSPublicRootKey TS environment variable TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Setting _SMSTSRootCACerts TS environment variable TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Setting _SMSTSSiteCode TS environment variable TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Setting _SMSTSSiteSigningCertificate TS environment variable TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Setting _SMSTSTimezone TS environment variable TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Setting _SMSTSUseFirstCert TS environment variable TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) MP Public Certs=308201D830820145A00302010202109F7D06172919C8944B36AC7E5A9F722D300906052B0E03021D050030213111300F060355040313084354534D53503031310C300A06035504031303534D533020170D3034313132353133353032315A180F32313034313130313133353032315A30213111300F060355040313084354534D53503031310C300A06035504031303534D5330819F300D06092A864886F70D010101050003818D0030818902818100B7FDC4D59A1A4BDD89EF73BBD2C5A0E94350CC4ECED43AB281E11CD9FFE9AC1E583DF2E4E402F9AE8BA29EA351F08146F4EA88DE277570792CFD69438C0F579EBE778AF4675E933355E64FA82022E78356DC2249AA07A65B81ACDF5EE1C5B650BC1059CD6C2B1BAB107605324C9FAEE641C2A27D2C63F1A86D74A777C98DF4750203010001A317301530130603551D25040C300A06082B06010401823765300906052B0E03021D050003818100B0D7CD492FBB29B9CB37530E8B016C50063B49A2F919909122FB3676DB89ACC7676364A036E104F97BBCF8CB62A5B7D12A251BF605917115AAF2BD9094F555D3CE99687328AE02E20FCA91AE3E1BAD669B3277C53072BEB25A6898E2CADE0C391A89DA2E40C6C88175CB44DFD068442C612672B01BC4871C951CDAECD2EE9D63 TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) MP: server=ctsmsp01.engenoil.net, http=80, https=443, default=80 TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Root CA Public Certs= TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Missing root CA environment variable from variables file TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Custom hook from X:\\TSConfig.INI is TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) No custom hook found TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) No Need to create Authenticator Info TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Getting MP time information TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Requesting client identity TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Formatted header: TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) <Msg SchemaVersion="1.1" ReplyCompression="zlib"><ID/><SourceID>4A8FEE24-3ABD-432E-AAEB-AB1F2CA5A15B</SourceID><SourceHost/><TargetAddress>mp:[http]MP_ClientIDManager</TargetAddress><ReplyTo>direct:OSD</ReplyTo><Priority>3</Priority><Timeout>3600</Timeout><SentTime>2010-11-30T16:46:14Z</SentTime><Protocol>http</Protocol><Body Type="ByteRange" Offset="0" Length="306"/><Hooks/><Payload Type="inline"/><TargetHost/><TargetEndpoint>MP_ClientIDManager</TargetEndpoint><ReplyMode>Sync</ReplyMode><CorrelationID/></Msg> TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) CLibSMSMessageWinHttpTransport::Send: URL: ctsmsp01.engenoil.net:80 CCM_POST /ccm_system/request TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) Error. Received 0x80072efd from WinHttpSendRequest. TSMBootstrap 2010/11/30 08:46:35 AM 1492 (0x05D4) connect (sock, (struct sockaddr *) &SockAddrIn, sizeof (struct sockaddr_in)) == 0, HRESULT=8007274c (e:\nts_sms_fre\sms\framework\osdmessaging\libsmsmessaging.cpp,657) TSMBootstrap 2010/11/30 08:46:56 AM 1492 (0x05D4) socket 'connect' failed; 8007274c TSMBootstrap 2010/11/30 08:46:56 AM 1492 (0x05D4) hr, HRESULT=80072efd (e:\nts_sms_fre\sms\framework\osdmessaging\libsmsmessaging.cpp,7714) TSMBootstrap 2010/11/30 08:46:56 AM 1492 (0x05D4) sending with winhttp failed; 80072efd TSMBootstrap 2010/11/30 08:46:56 AM 1492 (0x05D4) Will retry in 4 second(s) TSMBootstrap 2010/11/30 08:46:56 AM 1492 (0x05D4) Retrying... TSMBootstrap 2010/11/30 08:47:01 AM 1492 (0x05D4) CLibSMSMessageWinHttpTransport::Send: URL: ctsmsp01.engenoil.net:80 CCM_POST /ccm_system/request TSMBootstrap 2010/11/30 08:47:01 AM 1492 (0x05D4) Error. Received 0x80072efd from WinHttpSendRequest. TSMBootstrap 2010/11/30 08:47:22 AM 1492 (0x05D4) connect (sock, (struct sockaddr *) &SockAddrIn, sizeof (struct sockaddr_in)) == 0, HRESULT=8007274c (e:\nts_sms_fre\sms\framework\osdmessaging\libsmsmessaging.cpp,657) TSMBootstrap 2010/11/30 08:47:43 AM 1492 (0x05D4) socket 'connect' failed; 8007274c TSMBootstrap 2010/11/30 08:47:43 AM 1492 (0x05D4) hr, HRESULT=80072efd (e:\nts_sms_fre\sms\framework\osdmessaging\libsmsmessaging.cpp,7714) TSMBootstrap 2010/11/30 08:47:43 AM 1492 (0x05D4) sending with winhttp failed; 80072efd TSMBootstrap 2010/11/30 08:47:43 AM 1492 (0x05D4) Will retry in 10 second(s) TSMBootstrap 2010/11/30 08:47:43 AM 1492 (0x05D4) Retrying... TSMBootstrap 2010/11/30 08:47:54 AM 1492 (0x05D4) CLibSMSMessageWinHttpTransport::Send: URL: ctsmsp01.engenoil.net:80 CCM_POST /ccm_system/request TSMBootstrap 2010/11/30 08:47:54 AM 1492 (0x05D4) Error. Received 0x80072efd from WinHttpSendRequest. TSMBootstrap 2010/11/30 08:48:15 AM 1492 (0x05D4) connect (sock, (struct sockaddr *) &SockAddrIn, sizeof (struct sockaddr_in)) == 0, HRESULT=8007274c (e:\nts_sms_fre\sms\framework\osdmessaging\libsmsmessaging.cpp,657) TSMBootstrap 2010/11/30 08:48:36 AM 1492 (0x05D4) socket 'connect' failed; 8007274c TSMBootstrap 2010/11/30 08:48:36 AM 1492 (0x05D4) hr, HRESULT=80072efd (e:\nts_sms_fre\sms\framework\osdmessaging\libsmsmessaging.cpp,7714) TSMBootstrap 2010/11/30 08:48:36 AM 1492 (0x05D4) sending with winhttp failed; 80072efd TSMBootstrap 2010/11/30 08:48:36 AM 1492 (0x05D4) Will retry in 22 second(s) TSMBootstrap 2010/11/30 08:48:36 AM 1492 (0x05D4) Retrying... TSMBootstrap 2010/11/30 08:48:58 AM 1492 (0x05D4) CLibSMSMessageWinHttpTransport::Send: URL: ctsmsp01.engenoil.net:80 CCM_POST /ccm_system/request TSMBootstrap 2010/11/30 08:48:58 AM 1492 (0x05D4) Error. Received 0x80072efd from WinHttpSendRequest. TSMBootstrap 2010/11/30 08:49:19 AM 1492 (0x05D4) connect (sock, (struct sockaddr *) &SockAddrIn, sizeof (struct sockaddr_in)) == 0, HRESULT=8007274c (e:\nts_sms_fre\sms\framework\osdmessaging\libsmsmessaging.cpp,657) TSMBootstrap 2010/11/30 08:49:40 AM 1492 (0x05D4) socket 'connect' failed; 8007274c TSMBootstrap 2010/11/30 08:49:40 AM 1492 (0x05D4) hr, HRESULT=80072efd (e:\nts_sms_fre\sms\framework\osdmessaging\libsmsmessaging.cpp,7714) TSMBootstrap 2010/11/30 08:49:40 AM 1492 (0x05D4) sending with winhttp failed; 80072efd TSMBootstrap 2010/11/30 08:49:40 AM 1492 (0x05D4) End of retries TSMBootstrap 2010/11/30 08:49:40 AM 1492 (0x05D4) Send (pReply, nReplySize), HRESULT=80072efd (e:\nts_sms_fre\sms\framework\osdmessaging\libsmsmessaging.cpp,2052) TSMBootstrap 2010/11/30 08:49:40 AM 1492 (0x05D4) failed to send the request TSMBootstrap 2010/11/30 08:49:40 AM 1492 (0x05D4) DoRequest (sReply, true), HRESULT=80072efd (e:\nts_sms_fre\sms\framework\osdmessaging\libsmsmessaging.cpp,5010) TSMBootstrap 2010/11/30 08:49:40 AM 1492 (0x05D4) Failed to get client identity (80072efd) TSMBootstrap 2010/11/30 08:49:40 AM 1492 (0x05D4) ClientIdentity.RequestClientIdentity (), HRESULT=80072efd (e:\nts_sms_fre\sms\client\tasksequence\tsmbootstrap\tsmediawizardcontrol.cpp,814) TSMBootstrap 2010/11/30 08:49:40 AM 1492 (0x05D4) failed to request for client TSMBootstrap 2010/11/30 08:49:40 AM 1492 (0x05D4) Exiting TSMediaWizardControl::GetPolicy. TSMBootstrap 2010/11/30 08:49:40 AM 1492 (0x05D4) pWelcomePage->m_pTSMediaWizardControl->GetPolicy(), HRESULT=80072efd (e:\nts_sms_fre\sms\client\tasksequence\tsmbootstrap\tsmediawelcomepage.cpp,280) TSMBootstrap 2010/11/30 08:49:40 AM 1492 (0x05D4) Setting wizard error: An error occurred while retrieving policy for this computer (0x80072EFD). For more information, please contact your system administrator or helpdesk operator. TSMBootstrap 2010/11/30 08:49:40 AM 1408 (0x0580) WelcomePage::OnWizardNext() TSMBootstrap 2010/11/30 08:49:40 AM 1408 (0x0580) Skipping Confirmation Page. TSMBootstrap 2010/11/30 08:49:40 AM 1408 (0x0580) Skipping Task Sequence Selection Page. TSMBootstrap 2010/11/30 08:49:40 AM 1408 (0x0580) Skipping Variables Selection Page. TSMBootstrap 2010/11/30 08:49:40 AM 1408 (0x0580) Skipping Resolve Progress Page. TSMBootstrap 2010/11/30 08:49:40 AM 1408 (0x0580) Activating Finish Page. TSMBootstrap 2010/11/30 08:49:40 AM 1408 (0x0580) Loading bitmap TSMBootstrap 2010/11/30 08:49:40 AM 1408 (0x0580) Executing command line: X:\windows\system32\cmd.exe /k TSBootShell 2010/11/30 08:51:02 AM 860 (0x035C) The command completed successfully. TSBootShell 2010/11/30 08:51:02 AM 860 (0x035C) Successfully launched command shell. TSBootShell 2010/11/30 08:51:02 AM 860 (0x035C) Executing command line: X:\windows\system32\cmd.exe /k TSBootShell 2010/11/30 08:53:58 AM 860 (0x035C) The command completed successfully. TSBootShell 2010/11/30 08:53:58 AM 860 (0x035C) Successfully launched command shell. TSBootShell 2010/11/30 08:53:58 AM 860 (0x035C) Executing command line: X:\windows\system32\cmd.exe /k TSBootShell 2010/11/30 08:58:26 AM 860 (0x035C) The command completed successfully. TSBootShell 2010/11/30 08:58:26 AM 860 (0x035C) Successfully launched command shell. TSBootShell 2010/11/30 08:58:26 AM 860 (0x035C) One thing that confuses me about the log, is that the MP is MP: server=ctsmsp01.engenoil.net, http=80, https=443, default=80 TSMBootstrap 2010/11/30 08:46:14 AM 1492 (0x05D4) CTSMSP01 is the primary site, but this machine should be reporting to a secondary MP (LOBPSMSS01). Regards,Carlo
November 30th, 2010 2:50am

from the log,it sasy "An error occurred while retrieving policy for this computer (0x80072EFD). For more information, please contact your system administrator or helpdesk " .Can yu check if there is any certificates issues or in contating with Management point ?//Eswar Koneti @ http://eskonr.wordpress.com/
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November 30th, 2010 3:48am

Hi Eswar, I am not sure as to what to check for (sorry for my ignorance) ...We dont use certificates as the site is in mixed mode. The boot media doesnt have an expiry date or certificates.. can you pls advise on what to check?
November 30th, 2010 4:14am

This behavior is actually expected. Please see the article below: ConfigMgr 2007: Primary site MP is used for the Task Sequence even when deploying OSD images to secondary sites http://blogs.technet.com/b/configurationmgr/archive/2009/04/16/configmgr-2007-primary-site-mp-is-used-for-the-task-sequence-even-when-deploying-osd-images-to-secondary-sites.aspx Below is the relevant info from that blog: Issue: During the deployment of a System Center Configuration Manager 2007 operating system image to a bare metal computer in a secondary site, the parent primary site’s management point (MP) is used while running the task sequence, even if there’s a proxy MP in the secondary site. The secondary site’s proxy MP isn’t used until the task sequence is finished. Cause: This behavior is expected. Task sequences for operating system image deployment are tied to the MP of the site that the task sequence was created in, and computers are assigned to that site as well. Consequently, computers will also use the MP for that site. This is true for both boot media and PXE initiated task sequences.
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November 30th, 2010 6:28am

Hi Try to launch a command prompt on the client and see if you can ping your SCCM server using the FQDN.
November 30th, 2010 7:42am

Hi Michael, First thing I tested. Got an IP, could ping Primary and Secondary.
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November 30th, 2010 9:09am

Okay, The reason why I asked is that I had a similar problem which was related to DNS.... :-) I got an IP-address but the client couldn't resolve my SCCM-server using the FQDN.
November 30th, 2010 9:43am

Seems like it was a network issue at the time and contacting the site. "All of a sudden" it worked (thats what the desktop engineer said). Thanks for the assistance.
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December 1st, 2010 6:59am

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