hi, Our help-desk have been upgraded to Windows 7 and installed SCCM management console, now they can't use Remote Tools on many of computers that they previously could with XP is this related to the previous post : http://social.technet.microsoft.com/Forums/en-US/configmgradminconsole/thread/a10c7d4d-7ae4-444b-b01d-66a645d6f798 thanks; George MCSA | MCTS - SCCM 2007

Hi George, I had the same problem and i installed the updated mentioned in the post and it resolved my issue. Cheers!

thanks, i will check that issues in the WSUS and see how many users got those updatesMCSA | MCTS - SCCM 2007

I ran SCCM Query for both KB's and they are both present at the same computers at all our clients, is there something else i am missing?MCSA | MCTS - SCCM 2007

Hi, What happen when you try to take control on one of computers ? Do you see an error massage or other thing ? In plus, have you checked the remotecontrol.log ?Bechir Gharbi | http://myitforum.com/cs2/blogs/bgharbi/