SCCM 2012 R2 SP1 - Client Agent Status shows Inactive

Dear Experts,

Recently, We have Deployed System Center Configuration Manager Client for more than 5000+ Desktops & Laptops (Client OS - Windows 7, 8/8.1).

Most of the Client Machines Installed with Agent and showing the Client Status as Active. Out of that 2-3% of Client Health Status shows Inactive

All of the Inactive Clients are getting reported to respective Management Points, with out any issues. 

Here, We have set up the Client Status Settings properties by Default as shown below



We noticed that based on the Client Settings which configured - Inactive Client shows based on the above Settings.

1. We do not have SCCM Client Push account on environment

2. If all of this SCCM Inactive needs to be Active - Does SCCM Client Re-installation is required for this?

As Administrator it is painful to identify by verifying the log status from each and every client Machine.

What would be the best way to fix this? Currently, We have not installed the Agent by Client Push. We have tried to install the agent by using Non-Microsoft Deployment Tool.

Currently, the Heart Beat Discovery - We Enabled with 1 Weeks - Since the Number of Clients in my Environment is more than 20K+ Devices (OS Client of Windows 7, 8/8.1)

We do not have Enabled with Site Maintenance of "Delete the Inactive Client Discovery Data"

Your advice please. All, We are looking for bringing the Client Most accurate with Active State for Optimized Environment

Re

August 23rd, 2015 1:10pm

If none of the 5 mentioned client activity status come to Server within configured 7 days(default value), server considers the client as an Inactive client but if status of one of them(say h/w inventory) comes to Server, then Server considers the client as an Active client.

Please check at console the last date and time of these 5 activities from client. Say for example, today is 24th August 2015, then the inactive clients haven't sent status of any of these 5 activities after 17th August. Just check the date and time and let me know.

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August 23rd, 2015 2:54pm

Yes Kiran,

After finding the information of Client Last Activity or Client Status which is reported more than 7 days ago. 

We have Enabled the Heart Beat Discovery on our Environment with 1 Week, and do not have the Option Enabled called "Delete the Inactive Client Discovery Data".

To have Optimized & accurate environment of SCCM Client reporting, Does this options are required to tune.

Please advice!

Regards,

August 24th, 2015 1:46am

Yes, I know this is an old post, but Im trying to clean them up. Did you solve this problem, if so what was the solution?

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September 5th, 2015 12:38pm

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