SCCM 2012 Endpoint Protection Status Update Issue on Console

Hello Dear All,

We're testing out Endpoint Protection in SCCM 2012 and would like to set up some reporting/alerts to go along with it. Unfortunately it doesn't look like SCCM is updating with accurate data from the endpoints. For example, if I launch Endpoint Protection on my computer it tells me it was updated today and has definition 1.199.413.0 but within the SCCM console my computer shows that it hasn't received definition updates in 7 days and shows my computer as having definitions 1.197.280.0 My hardware and software scans are running and have both run in the past 24 hours.

I can't see any way to force Endpoint Protection to refresh it's status information. If the reports are going to give me data that's old they won't be of any use to me. How do I go about refreshing the status info and having it auto refresh sooner than it obviously is? Running a Summarization did not help.

Regards,

Faisal Alvi

SCCM En

May 22nd, 2015 3:38am

Hi,

As far as I know, there is not a effective way to refresh Endpoint Protection status information. If the status hasn't been updated for a long time, something may be corrupt during the status transmission process. (ExternalEventAgent.log, StatusAgent.log on the client, MP_Status.log on MP)

Best Regards,

Joyce

Free Windows Admin Tool Kit Click here and download it now
May 22nd, 2015 11:22pm

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