After the recent transfer from SMS 2003 to SCCM 2007, a number of PCs (WinXP-based) experienced the following problems related to Remote Tools: 1. After installing the client, the local group ConfigMgr Remote Tools Users doesn't exist at all. 2. The group is created, but, apparently, doesn't have enough rights to DCOM, so when a remote operator who's a part of this group but doesn't have the local admin rights logs in, he gets a login/password request. Usually reinstalling the client helps, but not always on the first try, not to mention it creates a lot of problems considering the size of the organization. Are there any better ways to solve the problem?

Hi, You may check with the diagnostic WMI utility to see if it is related with the WMI components. Also, please see the following similar threads: Credentials requried when trying to connect to a client with Remote Control Agent "ConfigMgr Remote Control Users" Local Group Not Created but Client Install Reports Success more information: About the ConfigMgr Remote Control Users Group Regards, Sabrina This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Sometimes it helps just to disable the Remote tools client agent on the site level. Wait 2 hours and enable again, and give it a try. Follow me through my blog and Twitter!