Hi Everyone,

Pretty new to SBS and looking to move my client away from Exchange2010 on their SBS server to a cloud solution.

Here are my steps so you can hopefully see what I'm struggling with

1. Close Outlook

2. Run the mail configuration from Control Panel

3. Delete their existing e-mail account

4 Create a new mail account

At this stage Outlook is Automatically populated with the server details and user login information.  Obviously this is the SBS/AD/Exchange configuration and no matter what I try I can't get outlook setup to point externally to the new platform.

I can Frigg this in a few ways, such as shutting down the SBS server, this way I can manually configure the outlook client with the correct details.  problem  is that when SBS is running again it constantly wants the user to login to again and effectively takes everything off-line.  This looks like a GPO setting but I'm not sure and certainly can't find it!

So the question is what/how is Outlook automatically populated with the exchange server name & username?

Cheers.

Hi,

You have mentioned that you have moved Exchange2010 on SBS server to a cloud solution. I want to confirm with you that if it is the Exchange Online? And what is version of outlook on client

You may confirm that if the official KB 2404385 - Outlook can't set up a new profile by using Exchange Autodiscover for an Exchange Online mailbox in Office 365 - is applied to your problem:
https://support.microsoft.com/en-us/kb/2404385

Best Regards,
Eve Wang

Hi & Thanks for the reply.

I think your misunderstanding my question.

How/From where does an Outlook client pickup it's configuration detail when adding a new account?

I'm referring to the Mailserver & user account information as it's being auto populated by the some part of the SBS server in the dialogue boxes of the Outlook Application itself. My problem would be the same regardless of the target environment I'm moving to.  I could be moving it to a new Exchange server/organisation on premise, the issue would not change.

Open the Mail app in control panel > New Account > Exchange.  It's these fields I am referring to

This isn't DNS, we've not got that far for _autodoscover

Cheers.

Hi,

Sorry for my misunderstanding about your question. 

Below links might be helpful for you to know more about autodiscover service. 
Autodiscover and Exchange 2007
https://technet.microsoft.com/en-us/library/bb232838(v=exchg.80).aspx
Autodiscover service
https://technet.microsoft.com/en-us/library/bb124251(v=exchg.150).aspx
Controlling Outlook Autodiscover behavior
http://blogs.technet.com/b/kristinw/archive/2013/04/19/controlling-outlook-autodiscover-behavior.aspx

Best Regards,
Eve Wang