When trying to install the rollup update 7 on a hub/cas server, I get the following error almost immediately:
"The installer has encountered an unexpected error installing this package,. This may indicate a problem with this package. The error code is 2771."
I get the same thing when installing from a downloaded install (that I've used on other servers) or via windows update.

I also get two errors in the event log:
1. MSIinstaller - event id 10005 - same as above but adds "The arguments are:AdminTools" at the end.
2. MSIinstaller - event id 1023 - "... could not be installed. Error code 1603. Additional info is available..."(no add'l info is in the log file referenced)

I had a similar, if not exact, problem trying to install rollup update 6 and couldn't find any info then... or now. Saw one post about disabling symantec endpoint protection (which we don't use) but I tried closing our trend a/v but no diff.

Oh yeah, the server is Win2k3 R2 x64 SP2.

Any help would be appreciated.
Thanks
Frank

MSI installer error1603 is pretty generic error and it might be due to many problems.
To find more specific cause you need enable MSI verbose logging while installing UR7 with below command.
Exchange2007-KB<kb # of Rollup>-x64-EN.msp /lxv* c:\<kb # of rollup>.log

Once setup fails with error, open log file generated during this and snip the errors portion and paste it to this forum.

Besides,please download Rollup 7 from Microsoft again and then install with the command mentioned by Amit.

http://www.microsoft.com/downloads/details.aspx?FamilyID=2074fefd-fa1a-4c3e-bf72-94585e454150&displaylang=en

Regards,
Xiu

• Proposed as answer by Xiu Zhang Thursday, April 30, 2009 7:00 AM
• Marked as answer by Xiu Zhang Monday, May 04, 2009 8:26 AM

Hmmm... Logging... Who 'da thunk it... Thanks for the suggestion. :-)
Below are the all lines from the log containing error or debug.The "...." means that the previous two lines were duplicated numerous times.

The only real reference I found to the admintools error was at this link but it wasn't very helpful. http://blogs.msdn.com/windows_installer_team/archive/2005/08/17/451516.aspx

Thanks again for any help
Frank

KB960384.log:3:MSI (c) (0C:E0) [06:48:32:938]: Machine policy value 'Debug' is 0
KB960384.log:2271:MSI (c) (0C:E0) [06:48:49:657]: Baseline: Patch {E3B8F8E3-88C8-4F9B-B495-8B039EF7EF18} modified urlblockederror.aspx_ca89a4d206714a91b403f914255bfddf with full-file update.
KB960384.log:2272:MSI (c) (0C:E0) [06:48:49:672]: Baseline: First patch for urlblockederror.aspx_ca89a4d206714a91b403f914255bfddf, saving native info.
KB960384.log:2273:MSI (c) (0C:E0) [06:48:49:672]: Baseline: urlblockederror.aspx_ca89a4d206714a91b403f914255bfddf version for baseline at patch Native: , , 2194.
KB960384.log:2409:MSI (c) (0C:E0) [06:48:49:672]: Baseline: Patch {E3B8F8E3-88C8-4F9B-B495-8B039EF7EF18} modified _7B9793F8_5ACD_4ef8_83A6_46E957C909A0_error.aspx with full-file update.
KB960384.log:2410:MSI (c) (0C:E0) [06:48:49:672]: Baseline: First patch for _7B9793F8_5ACD_4ef8_83A6_46E957C909A0_error.aspx, saving native info.
KB960384.log:2411:MSI (c) (0C:E0) [06:48:49:672]: Baseline: _7B9793F8_5ACD_4ef8_83A6_46E957C909A0_error.aspx version for baseline at patch Native: , , 7083.
KB960384.log:3303:MSI (c) (0C:E0) [06:48:49:797]: Note: 1: 2262 2: Error 3: -2147287038
KB960384.log:4030:MSI (c) (0C:E0) [06:48:49:907]: Baseline: urlblockederror.aspx_ca89a4d206714a91b403f914255bfddf version for baseline at patch {E3B8F8E3-88C8-4F9B-B495-8B039EF7EF18}: , , 2194.
KB960384.log:4076:MSI (c) (0C:E0) [06:48:49:907]: Baseline: _7B9793F8_5ACD_4ef8_83A6_46E957C909A0_error.aspx version for baseline at patch {E3B8F8E3-88C8-4F9B-B495-8B039EF7EF18}: , , 7083.
KB960384.log:4458:MSI (c) (0C:E0) [06:48:50:079]: Note: 1: 2262 2: Error 3: -2147287038
KB960384.log:4459:MSI (c) (0C:E0) [06:48:50:079]: Transforming table Error.
KB960384.log:5301:MSI (c) (0C:E0) [06:48:50:266]: Baseline: Patch {8BE6F13E-5876-4968-B07C-E09C19EA3D96} modified urlblockederror.aspx_ca89a4d206714a91b403f914255bfddf with full-file update.
KB960384.log:5347:MSI (c) (0C:E0) [06:48:50:266]: Baseline: Patch {8BE6F13E-5876-4968-B07C-E09C19EA3D96} modified _7B9793F8_5ACD_4ef8_83A6_46E957C909A0_error.aspx with full-file update.
KB960384.log:5739:MSI (c) (0C:E0) [06:48:50:329]: Note: 1: 2262 2: Error 3: -2147287038
KB960384.log:6482:MSI (c) (0C:E0) [06:48:50:438]: Baseline: urlblockederror.aspx_ca89a4d206714a91b403f914255bfddf version for baseline at patch {8BE6F13E-5876-4968-B07C-E09C19EA3D96}: , , 2194.
KB960384.log:6528:MSI (c) (0C:E0) [06:48:50:454]: Baseline: _7B9793F8_5ACD_4ef8_83A6_46E957C909A0_error.aspx version for baseline at patch {8BE6F13E-5876-4968-B07C-E09C19EA3D96}: , , 7083.
KB960384.log:7028:MSI (c) (0C:E0) [06:48:50:688]: Note: 1: 2262 2: Error 3: -2147287038
KB960384.log:7029:MSI (c) (0C:E0) [06:48:50:688]: Transforming table Error.
KB960384.log:7861:MSI (c) (0C:E0) [06:48:50:891]: Baseline: Patch {FAD5369A-D8A9-4783-97E1-3DDB12DCBBAC} modified urlblockederror.aspx_ca89a4d206714a91b403f914255bfddf with full-file update.
KB960384.log:7907:MSI (c) (0C:E0) [06:48:50:891]: Baseline: Patch {FAD5369A-D8A9-4783-97E1-3DDB12DCBBAC} modified _7B9793F8_5ACD_4ef8_83A6_46E957C909A0_error.aspx with full-file update.
KB960384.log:8277:MSI (c) (0C:E0) [06:48:50:969]: Note: 1: 2262 2: Error 3: -2147287038
KB960384.log:9028:MSI (c) (0C:E0) [06:48:51:094]: Baseline: urlblockederror.aspx_ca89a4d206714a91b403f914255bfddf version for baseline at patch {FAD5369A-D8A9-4783-97E1-3DDB12DCBBAC}: , , 2194.
KB960384.log:9074:MSI (c) (0C:E0) [06:48:51:094]: Baseline: _7B9793F8_5ACD_4ef8_83A6_46E957C909A0_error.aspx version for baseline at patch {FAD5369A-D8A9-4783-97E1-3DDB12DCBBAC}: , , 7083.
KB960384.log:9676:MSI (c) (0C:E0) [06:48:51:860]: Note: 1: 2262 2: Error 3: -2147287038
KB960384.log:9677:MSI (c) (0C:E0) [06:48:51:860]: Transforming table Error.
...
KB960384.log:11134:MSI (c) (0C:E0) [06:48:52:172]: Baseline: Patch {139D78E2-E0AD-4F36-982C-3E525123C740} modified urlblockederror.aspx_ca89a4d206714a91b403f914255bfddf with full-file update.
KB960384.log:11180:MSI (c) (0C:E0) [06:48:52:172]: Baseline: Patch {139D78E2-E0AD-4F36-982C-3E525123C740} modified _7B9793F8_5ACD_4ef8_83A6_46E957C909A0_error.aspx with full-file update.
KB960384.log:12379:MSI (c) (0C:E0) [06:48:52:344]: Baseline: _70759caf7f5142ab97e6432ceedb4d2f_error.gif version for baseline at patch Native: , , 573.
KB960384.log:12380:MSI (c) (0C:E0) [06:48:52:344]: Baseline: Patch {139D78E2-E0AD-4F36-982C-3E525123C740} modified sequence value for _70759caf7f5142ab97e6432ceedb4d2f_error.gif but did not patch.
KB960384.log:13425:MSI (c) (0C:E0) [06:48:52:485]: Baseline: bc77a372b4ad4df0af79f99ab08f378f_error.gif version for baseline at patch Native: , , 1021.
KB960384.log:13426:MSI (c) (0C:E0) [06:48:52:485]: Baseline: Patch {139D78E2-E0AD-4F36-982C-3E525123C740} modified sequence value for bc77a372b4ad4df0af79f99ab08f378f_error.gif but did not patch.
KB960384.log:39957:MSI (c) (0C:E0) [06:48:59:454]: Note: 1: 2262 2: Error 3: -2147287038
KB960384.log:40915:MSI (c) (0C:E0) [06:48:59:594]: Baseline: urlblockederror.aspx_ca89a4d206714a91b403f914255bfddf version for baseline at patch {139D78E2-E0AD-4F36-982C-3E525123C740}: , , 2194.
KB960384.log:40961:MSI (c) (0C:E0) [06:48:59:610]: Baseline: _7B9793F8_5ACD_4ef8_83A6_46E957C909A0_error.aspx version for baseline at patch {139D78E2-E0AD-4F36-982C-3E525123C740}: , , 7083.
KB960384.log:41668:MSI (c) (0C:E0) [06:49:01:329]: Note: 1: 2262 2: Error 3: -2147287038
KB960384.log:41669:MSI (c) (0C:E0) [06:49:01:344]: Transforming table Error.
...
KB960384.log:42808:MSI (c) (0C:E0) [06:49:02:016]: Baseline: Patch {8AF6D17D-7066-49DB-91B7-FC9467DAF9B7} modified urlblockederror.aspx_ca89a4d206714a91b403f914255bfddf with full-file update.
KB960384.log:42856:MSI (c) (0C:E0) [06:49:02:048]: Baseline: Patch {8AF6D17D-7066-49DB-91B7-FC9467DAF9B7} modified _7B9793F8_5ACD_4ef8_83A6_46E957C909A0_error.aspx with full-file update.
KB960384.log:43253:MSI (c) (0C:E0) [06:49:03:470]: Note: 1: 2262 2: Error 3: -2147287038
KB960384.log:44280:MSI (c) (0C:E0) [06:49:03:657]: Baseline: urlblockederror.aspx_ca89a4d206714a91b403f914255bfddf version for baseline at patch {8AF6D17D-7066-49DB-91B7-FC9467DAF9B7}: Microsoft.Exchange.Clients.Owa.dll, , 2194.
KB960384.log:44328:MSI (c) (0C:E0) [06:49:03:657]: Baseline: _7B9793F8_5ACD_4ef8_83A6_46E957C909A0_error.aspx version for baseline at patch {8AF6D17D-7066-49DB-91B7-FC9467DAF9B7}: Microsoft.Exchange.Clients.Owa.dll, , 7083.
KB960384.log:44673:MSI (c) (0C:E0) [06:49:03:860]: Note: 1: 2262 2: Error 3: -2147287038
KB960384.log:44674:MSI (c) (0C:E0) [06:49:03:860]: Transforming table Error.
....
KB960384.log:46195:DEBUG: Error 2826: Control BottomLine on dialog PrepareDlg extends beyond the boundaries of the dialog to the right by 5 pixels
KB960384.log:46196:The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: PrepareDlg, BottomLine, to the right
KB960384.log:46950:MSI (c) (0C:E0) [06:49:07:688]: {E3B8F8E3-88C8-4F9B-B495-8B039EF7EF18} File: urlblockederror.aspx_ca89a4d206714a91b403f914255bfddf ValData: 2194
KB960384.log:46996:MSI (c) (0C:E0) [06:49:07:688]: {E3B8F8E3-88C8-4F9B-B495-8B039EF7EF18} File: _7B9793F8_5ACD_4ef8_83A6_46E957C909A0_error.aspx ValData: 7083
KB960384.log:47972:MSI (c) (0C:E0) [06:49:07:845]: {8BE6F13E-5876-4968-B07C-E09C19EA3D96} File: urlblockederror.aspx_ca89a4d206714a91b403f914255bfddf ValData: 2194
KB960384.log:48018:MSI (c) (0C:E0) [06:49:07:845]: {8BE6F13E-5876-4968-B07C-E09C19EA3D96} File: _7B9793F8_5ACD_4ef8_83A6_46E957C909A0_error.aspx ValData: 7083
KB960384.log:49015:MSI (c) (0C:E0) [06:49:07:923]: {FAD5369A-D8A9-4783-97E1-3DDB12DCBBAC} File: urlblockederror.aspx_ca89a4d206714a91b403f914255bfddf ValData: 2194
KB960384.log:49061:MSI (c) (0C:E0) [06:49:07:938]: {FAD5369A-D8A9-4783-97E1-3DDB12DCBBAC} File: _7B9793F8_5ACD_4ef8_83A6_46E957C909A0_error.aspx ValData: 7083
KB960384.log:50263:MSI (c) (0C:E0) [06:49:08:032]: {139D78E2-E0AD-4F36-982C-3E525123C740} File: urlblockederror.aspx_ca89a4d206714a91b403f914255bfddf ValData: 2194
KB960384.log:50309:MSI (c) (0C:E0) [06:49:08:048]: {139D78E2-E0AD-4F36-982C-3E525123C740} File: _7B9793F8_5ACD_4ef8_83A6_46E957C909A0_error.aspx ValData: 7083
KB960384.log:51574:MSI (c) (0C:E0) [06:49:08:157]: {8AF6D17D-7066-49DB-91B7-FC9467DAF9B7} File: urlblockederror.aspx_ca89a4d206714a91b403f914255bfddf ValData: Microsoft.Exchange.Clients.Owa.dll 2194
KB960384.log:51622:MSI (c) (0C:E0) [06:49:08:157]: {8AF6D17D-7066-49DB-91B7-FC9467DAF9B7} File: _7B9793F8_5ACD_4ef8_83A6_46E957C909A0_error.aspx ValData: Microsoft.Exchange.Clients.Owa.dll 7083
KB960384.log:53062:MSI (c) (0C:E0) [06:49:08:266]: Native File: _70759caf7f5142ab97e6432ceedb4d2f_error.gif ValData: 573
KB960384.log:53585:MSI (c) (0C:E0) [06:49:08:298]: Native File: bc77a372b4ad4df0af79f99ab08f378f_error.gif ValData: 1021
KB960384.log:54620:MSI (c) (0C:E0) [06:49:08:345]: Native File: urlblockederror.aspx_ca89a4d206714a91b403f914255bfddf ValData: 2194
KB960384.log:54713:MSI (c) (0C:E0) [06:49:08:360]: Native File: _7B9793F8_5ACD_4ef8_83A6_46E957C909A0_error.aspx ValData: 7083
KB960384.log:68068:MSI (c) (0C:E0) [06:49:14:360]: Note: 1: 2262 2: Error 3: -2147287038
KB960384.log:68069:MSI (c) (0C:E0) [06:49:14:360]: Transforming table Error.
....
KB960384.log:68094:DEBUG: Error 2771: Upgrade of feature AdminTools has a missing component.
KB960384.log:68120:MSI (c) (0C:54) [06:49:14:501]: Note: 1: 2262 2: Error 3: -2147287038
KB960384.log:68121:MSI (c) (0C:54) [06:49:14:501]: Transforming table Error.
....
KB960384.log:68146:DEBUG: Error 2826: Control BottomLine on dialog ErrorDlg extends beyond the boundaries of the dialog to the right by 5 pixels
KB960384.log:68147:The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: ErrorDlg, BottomLine, to the right
KB960384.log:68148:The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2771. The arguments are: AdminTools, ,
KB960384.log:68149:MSI (c) (0C:E0) [06:49:16:689]: Note: 1: 2262 2: Error 3: -2147287038
KB960384.log:68150:MSI (c) (0C:E0) [06:49:16:689]: Transforming table Error.
....
KB960384.log:68175:MSI (c) (0C:E0) [06:49:16:751]: Product: Microsoft Exchange Server -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2771. The arguments are: AdminTools, ,
KB960384.log:68178:MSI (c) (0C:E0) [06:49:16:767]: Doing action: FatalError
KB960384.log:68179:Action 6:49:16: FatalError.
KB960384.log:68180:Action start 6:49:16: FatalError.
KB960384.log:68231:MSI (c) (0C:54) [06:49:16:923]: Note: 1: 2262 2: Error 3: -2147287038
KB960384.log:68232:MSI (c) (0C:54) [06:49:16:923]: Transforming table Error.
....
KB960384.log:68257:DEBUG: Error 2826: Control BottomLine on dialog FatalError extends beyond the boundaries of the dialog to the right by 5 pixels
KB960384.log:68258:The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalError, BottomLine, to the right
KB960384.log:68259:Action 6:49:17: FatalError. Dialog created
KB960384.log:68261:Action ended 6:49:17: FatalError. Return value 2.
KB960384.log:68702:Property(C): POWERSHELL_REMOVEFILES_UNDER_EXCHANGEDIR_FIRST_STEP_PROPERTY = -exclude 'data','exchangeoab','logging','UnifiedMessaging','TransportRoles' -Force | foreach{ Get-ChildItem $_.FullName -Force -Recurse | where {-not ($_.Attributes -band 0x10) -and -not $_.FullName.EndsWith('.edb', 0x3) -and -not $_.FullName.EndsWith('.que', 0x3) -and -not $_.FullName.EndsWith('.jrs', 0x3) -and -not $_.FullName.EndsWith('.chk', 0x3) -and -not $_.FullName.EndsWith('.log', 0x3)} | where { (-not ($_.FullName.Equals($owaDir+'CustomADproperties.xml', 0x3))) -and ((-not ($_.FullName.StartsWith($owaDir+'Forms\', 0x3))) -or ($_.FullName.StartsWith($owaDir+'Forms\basic\', 0x3)) -or ($_.FullName.StartsWith($owaDir+'Forms\premium\', 0x3))) } | Remove-Item -Force;};write-output $Error;$Error.Clear();
KB960384.log:68703:Property(C): POWERSHELL_REMOVEFILES_UNDER_EXCHANGEDIR_SECOND_STEP_PROPERTY = -exclude 'voicemail', 'badvoicemail' -Force | foreach{ Get-ChildItem $_.FullName -Force -Recurse | where {-not ($_.Attributes -band 0x00000010) -and -not $_.FullName.EndsWith('.edb', 0x00000003) -and -not $_.FullName.EndsWith('.que', 0x00000003)-and -not $_.FullName.EndsWith('.jrs', 0x00000003) -and -not $_.FullName.EndsWith('.chk', 0x00000003) -and -not $_.FullName.EndsWith('.log', 0x00000003)} | Remove-Item -Force;};write-output $Error;$Error.Clear();
KB960384.log:68704:Property(C): POWERSHELL_REMOVEFILES_UNDER_EXCHANGEDIR_THIRD_STEP_PROPERTY = -exclude 'Logs' -Force | foreach{ Get-ChildItem $_.FullName -Force -Recurse | where {-not ($_.Attributes -band 0x00000010) -and -not $_.FullName.EndsWith('.edb', 0x00000003) -and -not $_.FullName.EndsWith('.que', 0x00000003)-and -not $_.FullName.EndsWith('.jrs', 0x00000003) -and -not $_.FullName.EndsWith('.chk', 0x00000003) -and -not $_.FullName.EndsWith('.log', 0x00000003)} | Remove-Item -Force;};write-output $Error;$Error.Clear();
KB960384.log:68705:Property(C): POWERSHELL_REMOVELOGFILES_UNDER_EXCHANGEDIR_FIRST_STEP_PROPERTY = -exclude 'data', 'exchangeoab', 'logging', 'UnifiedMessaging', 'TransportRoles' -Force | foreach { Get-ChildItem $_.FullName -Force -Recurse | where {-not ($_.Attributes -band 0x10) -and $_.FullName.EndsWith('.log', 0x3) -and -not ($_.FullName.StartsWith($owaFormsDir, 0x3)) } | where {(Get-ChildItem $_.DirectoryName -Force | where {$_.FullName.EndsWith('.edb', 0x3) -or $_.FullName.EndsWith('.que', 0x3)}) -eq $null} | Remove-Item -Force;};write-output $Error;$Error.Clear();
KB960384.log:68706:Property(C): POWERSHELL_REMOVELOGFILES_UNDER_EXCHANGEDIR_SECOND_STEP_PROPERTY = -exclude 'voicemail', 'badvoicemail' -Force | foreach { Get-ChildItem $_.FullName -Force -Recurse | where {-not ($_.Attributes -band 0x00000010) -and $_.FullName.EndsWith('.log', 0x00000003)} | where {(Get-ChildItem $_.DirectoryName -Force | where {$_.FullName.EndsWith('.edb', 0x00000003) -or $_.FullName.EndsWith('.que', 0x00000003)}) -eq $null} | Remove-Item -Force;};write-output $Error;$Error.Clear();
KB960384.log:68707:Property(C): POWERSHELL_REMOVELOGFILES_UNDER_EXCHANGEDIR_THIRD_STEP_PROPERTY = -exclude 'Logs' -Force | foreach { Get-ChildItem $_.FullName -Force -Recurse | where {-not ($_.Attributes -band 0x00000010) -and $_.FullName.EndsWith('.log', 0x00000003)} | where {(Get-ChildItem $_.DirectoryName -Force | where {$_.FullName.EndsWith('.edb', 0x00000003) -or $_.FullName.EndsWith('.que', 0x00000003)}) -eq $null} | Remove-Item -Force;};write-output $Error;$Error.Clear();
KB960384.log:68708:Property(C): POWERSHELL_REMOVEFOLDERS_UNDER_EXCHANGEDIR_PROPERTY = -Force -Recurse | where {($_.Attributes -band 0x00000010)} | foreach { if ($_.Exists) {if ((Get-ChildItem $_.FullName -Force -Recurse | where {-not ($_.Attributes -band 0x00000010)}) -eq $null) {Remove-Item $_.FullName -Force -Recurse;}}};write-output $Error;$Error.Clear();
KB960384.log:68843:Property(C): ErrorDialog = ErrorDlg
KB960384.log:68981:MSI (c) (0C:E0) [06:49:18:626]: Product: Microsoft Exchange Server - Update 'Update Rollup 7 for Exchange Server 2007 Service Pack 1 (KB960384) 8.1.359.2' could not be installed. Error code 1603. Additional information is available in the log file c:\KB960384.log.
KB960384.log:68984:MSI (c) (0C:E0) [06:49:18:626]: Unable to delete the file. LastError = 32

Hey all,

Having the same issue here... after searching the log, the error in question is same:

Error 2826: Control BottomLine on dialog FatalError extends beyond the boundaries of the dialog to the right by 5 pixels

ANy progress on a solution?

Hi,

Please try to backup the below registry
HKLM/SOFTWARE/MICROSOFT/EXCHANGE/V8.0/ADMIN TOOLS
Imported the same key from a working server which had RU7 installed.


If theres no work server, then please try to check event log. If we have event 1023,then please try to find (first part of GUID noted in the 1023 event ID) and then search it in Registry.

Besides, please try to find the rollups that you have installed from Add/Remove.If rollup which you have installed but you cannot find it in Add/Remove,then please try to install that rollup first and then install Rollup 7.

Regards,

Xiu

• Proposed as answer by Xiu Zhang Thursday, April 30, 2009 7:00 AM
• Marked as answer by Xiu Zhang Monday, May 04, 2009 8:25 AM

We encountered this same issue when installing RU7, when we searched for the GUID: {24B2C164-DE66-44FE-B468-A46D9D5E6B31} (based on the 1023 event below)it led us to the C:\windows\installer\{24B2C164-DE66-44FE-B468-A46D9D5E6B31} directory which contained the powershell.exe.

Upon launching powershell.exe we encountered an error asking if it was ok to run anunsigned app. So then I remembered, we recently deployed a GPO to restrict the execution of unsigned powershell scripts!!!!

Once I excluded our accounts from the restriction, we were able to successfully install RU7! Hope this helps!

Event Type:Error
Event Source:MsiInstaller
Event Category:None
Event ID:1023
Date:5/1/2009
Time:9:51:55 PM
Description:
Product: Microsoft Exchange Server - Update 'Update Rollup 7 for Exchange Server 2007 Service Pack 1 (KB960384) 8.1.359.2' could not be installed. Error code 1603. Additional information is available in the log file c:\temp\KB960384.log.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 32 34 42 32 43 31 36 {24B2C16
0008: 34 2d 44 45 36 36 2d 34 4-DE66-4
0010: 34 46 45 2d 42 34 36 38 4FE-B468
0018: 2d 41 34 36 44 39 44 35 -A46D9D5
0020: 45 36 42 33 31 7d 20 7b E6B31} {
0028: 38 41 46 36 44 31 37 44 8AF6D17D
0030: 2d 37 30 36 36 2d 34 39 -7066-49
0038: 44 42 2d 39 31 42 37 2d DB-91B7-
0040: 46 43 39 34 36 37 44 41 FC9467DA
0048: 46 39 42 37 7d 20 31 36 F9B7} 16
0050: 30 33 03

• Marked as answer by Xiu Zhang Monday, May 04, 2009 8:25 AM

Definately closer... but still not quite there.

The registry keys are identical between a working and the non-working server.

I was also able to track the guid, {24B2C164-DE66-44FE-B468-A46D9D5E6B31}, down to powershell.exe in the windows\installer folder. Running it, however, then gives me the following error message:

The image file c:\windows\installer\{24B2C164-DE66-44FE-B468-A46D9D5E6B31}\powershell.exe is valid, but is for a machien type other than the current machine.

I get this same error regardless of the execution policy set within Powershell... and I also get the same message trying to run powershell.exe from this folder old the server that I was able to upgrade to RU7. The working server has only the CA role installed, while the non-working server has both the CA and HT roles installed... if that makes a difference.

Any other ideas would be greatly appreciated.

Thanks again!
Frank

• Proposed as answer by Jineshv Wednesday, April 21, 2010 12:27 PM

UPDATE: I have posted my own version - http://restartis.wordpress.com/2010/04/21/error-while-installing-rollup-10-for-exchange-2007-sp1/

I had a similar issue with UR10 for Exchange 2007 SP1. This link (http://airtonleal.blogspot.com/2009/03/troubleshooting-microsoft-exchange.html) helped me understand the issue and successfully install UR10.

Jinesh

Hi

i have a similiar problem, did you find any solution ?

Pavel

Here same issue (error 2271) with exchange 2010 SP3 Rollup 10.

What is the solution for this issue?

I tried an workaround.

I copied all the previous RU installable files on C:\temp folder, then ran the RU7 update, which worked fine.

I used the command <RU MSP File> /LXV* <logfilename.log> to identify the error. It shows the message that it tries to find the old RU update files on C:\temp of the original directory which we installed from.

Try this solution, I used this solution for 6 server and it worked.