Report of Remote Support from SCCM 2012

Hi ,

how can i get report of remote support thorugh SCCM 2012.

i.e how many hours i connected the system to support,start time,end time etc.

i know that from audit report we can take it,but it has only the start time ,not having the finished time.

any help to get this would highly appreciated.

regards,

Najim.

May 31st, 2015 2:46am

Not sure exactly what your requirements are here, but if you only want to record use of the remote control executable on the support PC, you could set a software metering rule up against those machines for the use of cmrcviewer.exe.

You could also look at collecting the cmrcservice.log files from the clients using software inventory and see what information is included in that file.

Other than that, you are probably looking at interrogating the event viewer on the clients for the information you need.

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May 31st, 2015 5:34am

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