With Remote Control the user can absolutely see what you are doing and vice-versa so not sure what you are referring to there.

As far as Remote Assistance, once again, it's an OS level feature that you really should configure using a GPO. The configuration done by ConfigMgr, as mentioned, is very light.

Remote Assistance and Remote Control are two completely different things. The settings you've specified for Remote Control do not in any way apply to Remote Assistance. Remote Assistance is an OS level feature that ConfigMgr simply enables and does some minor configuration of by setting local registry values on the client.

If Remote Control is working, is there a reason you are also trying to use Remote Assistance?

Hello,

When I connect with Remote Desktop to the client computer I get the message:

"Another user is currently logged on to this computer. If you continue, this user has to disconnect from this computer. Do you want to proceed?"

So and when I connect, the client disconnects and the client isn`t possible to see what I am doing.

Therefore I don`t understand, how it should be possible for the client to see what I do on his computer?

And I will look in the GPO for Remote Assistance - thank you for the direction.

//EDIT

I saw in my previous post that I wrote Remote Control, I meant "Remote Desktop Connection". I am sorry for the misunderstanding

• Edited by Paul6552 2 hours 32 minutes ago

Hello community,

I have SCCM 2012 R2 with SP1 installed.

Working fine with it, but the "Remote assistance" makes me trouble. We have all Windows 7 computers. 

All systems are up to date. But there are two problems:

1. I cannot connect to all computers with Remote assistance. With remote control it is no problem. There I get the error message on the sccm server: Your offer help could not be send. Check the following: - Do you have the correct persmission on the remote computer? ... Is it turned on and is there a network problem. 

But the computer is turned on, no network problem and permission should be fine, because many others are working fine.

2. When remote assistance is working the client computer is asking the user every time "Is Administrator allowed to assist?". I have configured the settings that the user should not be asked. I should every time able to connect to the computer. So i checked the client computer "Configuration manager"-settings.

The settings are fine there:

Use remote access settings from your IT department - checked

Level of remote access allowed: Full

Allow remote control of this computer by administrators when I am away: yes

When an administrator tries to control this computer remotely: Do not ask for permission

So the settings are fine, but the client computer is still asking his user for permission.

Hopefully anybody can give me an advice

Thanks

Paul

Yes, the reason is that Remote Assistance is much more convenient to work with the people. With Remote Control I can only login do my stuff only that the user can see what I do. But I want to show him something. Or vice versa. 

So why is Remote assistance working on some computers and on some not?

And what do I have to configure on SCCM that the user will not be asked "If I am allowed to watch" and "If I can have the rights to control his keyboard and mouse"

Thank you