I keep getting Event ID 20499 "Remote Desktop Services has taken too long to load the user configuration from server \\SERVERNAME for user USERNAME" in our event logs for multiple servers that are running 2012 R2

I noticed that when this happens the user often is missing items that get applied via group policies such as desktop wallpapers and mapped drives.  

I am also using the Microsoft Remote Desktop for Mac that was release yesterday on another Mac computer and for certain users it won't launch the redirected folder that I specified when I get this Event ID 20499

Hi,

All your user using Microsoft Remote desktop for Mac, while trying to RDP to Server 2012 R2. Here for your issue providing some workaround, might this helpful.

Refer this thread, which states that you can add a new DWORD (32-bit) Value in registry, name it as DisableTaskOffload and set value data to 1 on below mention path.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters

Also you can try Get-NetOffloadGlobalSetting command, which includes Receive Side Scaling, Receive Segment Coalescing, task offload, and NetworkDirect.

Apart from that refer Troubleshooting Slow Logons article.

Hope it helps!
Thanks.

I am also using the Microsoft Remote Desktop for Mac that was release yesterday on another Mac computer and for certain users it won't launch the redirected folder that I specified when I get this Event ID 20499

The above was resolved by changing the folder that was being redirected.

I will make the changes listed in the previous comment and report back.

• Marked as answer by Dharmesh SMicrosoft contingent staff, Moderator Wednesday, October 30, 2013 1:24 AM

I am also using the Microsoft Remote Desktop for Mac that was release yesterday on another Mac computer and for certain users it won't launch the redirected folder that I specified when I get this Event ID 20499

The above was resolved by changing the folder that was being redirected.

I will make the changes listed in the previous comment and report back.

• Marked as answer by Dharmesh SMicrosoft contingent staff, Moderator Wednesday, October 30, 2013 1:24 AM

Hi,

How is everything going? Could you please tell us the present situation? If you need any further assistance, please do not hesitate to respond back.

Thanks.

on what machine is the reg key enabled.. I am seeing  an issue that some clients hang starting remote apps and some do not. 

I have 2 computers at my home on the same network and one hangs on starting the remote app and one does not

I do see the event 20499 at times in the logs as well

Remote Desktop Services has taken too long to load the user configuration from server

Hi,

All your user using Microsoft Remote desktop for Mac, while trying to RDP to Server 2012 R2. Here for your issue providing some workaround, might this helpful.

Refer this thread, which states that you can add a new DWORD (32-bit) Value in registry, name it as DisableTaskOffload and set value data to 1 on below mention path.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters

Also you can try Get-NetOffloadGlobalSetting command, which includes Receive Side Scaling, Receive Segment Coalescing, task offload, and NetworkDirect.

Apart from that refer Troubleshooting Slow Logons article.

Hope it helps!
T

I get this warning on all kind of different servers, all running Windows Server 2012 R2.

It doesn't matter if it is an DC or a member server, if it is physical or virtualized. I get the impression that this either is dependent on the environment or that it is a general 2012 R2 "feature".

The logon process via RDP seems pretty fast and there is nothing to complain about. But everytime somebody connects via RDP I get the warning message. Even when it is just a reconnect.

I tried to set the reg key mentioned above but it didn't help (did not reboot however). Tried it when the connection user is completely free of GPOs.

Any ideas what else I can try?

I get this warning on all kind of different servers, all running Windows Server 2012 R2.

It doesn't matter if it is an DC or a member server, if it is physical or virtualized. I get the impression that this either is dependent on the environment or that it is a general 2012 R2 "feature".

The logon process via RDP seems pretty fast and there is nothing to complain about. But everytime somebody connects via RDP I get the warning message. Even when it is just a reconnect.

I tried to set the reg key mentioned above but it didn't help (did not reboot however). Tried it when the connection user is completely free of GPOs.

Any ideas what else I can try?

I get this warning on all kind of different servers, all running Windows Server 2012 R2.

It doesn't matter if it is an DC or a member server, if it is physical or virtualized. I get the impression that this either is dependent on the environment or that it is a general 2012 R2 "feature".

The logon process via RDP seems pretty fast and there is nothing to complain about. But everytime somebody connects via RDP I get the warning message. Even when it is just a reconnect.

I tried to set the reg key mentioned above but it didn't help (did not reboot however). Tried it when the connection user is completely free of GPOs.

Any ideas what else I can try?

hi all, I have the exact same issue!

I am having this same problem has anyone solved it ?

I have tried alot of the things list already and none have solved this problem.

I get this warning on all kind of different servers, all running Windows Server 2012 R2.

It doesn't matter if it is an DC or a member server, if it is physical or virtualized. I get the impression that this either is dependent on the environment or that it is a general 2012 R2 "feature".

The logon process via RDP seems pretty fast and there is nothing to complain about. But everytime somebody connects via RDP I get the warning message. Even when it is just a reconnect.

I tried to set the reg key mentioned above but it didn't help (did not reboot however). Tried it when the connection user is completely free of GPOs.

Any ideas what else I can try?

hi all, I have the exact same issue!

I am having this same problem has anyone solved it ?

I have tried alot of the things list already and none have solved this problem.

I'm getting this on all my servers as well. Also I think establishin RDP sessions is taking longer than it should. I have a new 2012R2 domain in its own forrest with all 2012R2 servers and am using RDP for admin only. I have two DC:s running as VM:s

• Proposed as answer by Sjroep Friday, December 05, 2014 8:00 AM

I'm getting this on all my servers as well. Also I think establishin RDP sessions is taking longer than it should. I have a new 2012R2 domain in its own forrest with all 2012R2 servers and am using RDP for admin only. I have two DC:s running as VM:s

• Proposed as answer by Sjroep Friday, December 05, 2014 8:00 AM

I'm also seeing this on both of our 2012 R2 RDS hosts for our pilot of RDS.

Sergey's comment above, "Just wondering what an (replace with an expletive here) admin would disable all TCP/IP offloading to resolve a warning about Remote Desktop connection?!"

..makes me wonder if that fix is appropriate for this problem.

Is there anyone from the RDS MS team to comment?

Remote Desktop Services has taken too long to load the user configuration from server \\XXXXDC.trocaire.local for user XXxxxxy

I'm also seeing this on both of our 2012 R2 RDS hosts for our pilot of RDS.

Sergey's comment above, "Just wondering what an (replace with an expletive here) admin would disable all TCP/IP offloading to resolve a warning about Remote Desktop connection?!"

..makes me wonder if that fix is appropriate for this problem.

Is there anyone from the RDS MS team to comment?

Remote Desktop Services has taken too long to load the user configuration from server \\XXXXDC.domain.local for user XXxxxxy

• Edited by Eoin Ryan Sunday, April 19, 2015 9:13 AM

I'm also seeing this on both of our 2012 R2 RDS hosts for our pilot of RDS.

Sergey's comment above, "Just wondering what an (replace with an expletive here) admin would disable all TCP/IP offloading to resolve a warning about Remote Desktop connection?!"

..makes me wonder if that fix is appropriate for this problem.

Is there anyone from the RDS MS team to comment?

Remote Desktop Services has taken too long to load the user configuration from server \\XXXXDC.domain.local for user XXxxxxy

• Edited by Eoin Ryan Sunday, April 19, 2015 9:13 AM

We're also seeing the same Warning on all 6 of our 2012 R2 Session Hosts, with no obvious problems being caused to the users.

I would have to assume (as in so many other cases) that it's just a "feature" of the product which will hopefully be resolved in a future update.

Cheers for now

Russell

I concur with the skeptical sentiments of others here: there is not enough information in the accepted suggested answer here to be helpful for this issue.

Specifically, the workaround is coming from a SuperUser thread in which the OP is referring to Windows 2012 (not R2 like those of us experiencing the issue) and they explicitly state that they are not receiving any event log warnings, whereas everyone coming to this thread is here because they are seeing warnings in event log.  Moreover, the answer here is marked as an answer by the very user (moderator) who suggested it and without any confirmation from the user who experienced the issue that it was effective.

Still that does mean that it isn't a relevant suggestion, just that it requires more explanation - or at least one user to explicitly confirm that this resolves the issue without any unintended side effects.  Can anyone provide either of those?

• Edited by merv_f Friday, July 11, 2014 7:20 PM improved formatting

I concur with the skeptical sentiments of others here: there is not enough information in the accepted suggested answer here to be helpful for this issue.

Specifically, the workaround is coming from a SuperUser thread in which the OP is referring to Windows 2012 (not R2 like those of us experiencing the issue) and they explicitly state that they are not receiving any event log warnings, whereas everyone coming to this thread is here because they are seeing warnings in event log.  Moreover, the answer here is marked as an answer by the very user (moderator) who suggested it and without any confirmation from the user who experienced the issue that it was effective.

Still that does mean that it isn't a relevant suggestion, just that it requires more explanation - or at least one user to explicitly confirm that this resolves the issue without any unintended side effects.  Can anyone provide either of those?

• Edited by merv_f Friday, July 11, 2014 7:20 PM improved formatting

Same issue here on several setups.

Also on servers which aren't running RDS - but also web servers and other app servers.

Exact same issue occurring for me: 2012R2 RDS virtualised environment.

Exact same issue occurring for me: 2012R2 RDS virtualised environment.

Same here for 2 newly deployed 2012 RDS Servers

I am seeing the same issue on a Server 2012R2 file server. It's a barebones install with almost no roles or features added. The logins are blazing fast. It probably logs on in about 3/4 of a second. Reconnects are close to instant.

Does anyone know how fast a login has to be, to not trigger this message? Maybe the timeout value is in the registry (i.e. can be changed).

I would rather not turn off TCP/IP offloading, as the machine is running w/o any other issues (networking or otherwise).

I have heard that it could be a NIC card driver issue, however I have the latest for my card. Try updating and that may help some folks.

We have had the same Problem in our Environment, but we are using Citrix XenApp 7.5.

The Problem could be solved, we installed a Hotfix from Citrix (ICATS750WX64007) which should adress and solve this Issue. It did not.

So i searched for symptoms and found this post. The Hint above to not set "DisableTaskOffload" to 1, instead using 0 as the value fixed the Problem in our Environment!

Dont know if it helps here, just wanted to mention it!

• Edited by S.Finke Wednesday, July 23, 2014 8:31 AM

We have had the same Problem in our Environment, but we are using Citrix XenApp 7.5.

The Problem could be solved, we installed a Hotfix from Citrix (ICATS750WX64007) which should adress and solve this Issue. It did not.

So i searched for symptoms and found this post. The Hint above to not set "DisableTaskOffload" to 1, instead using 0 as the value fixed the Problem in our Environment!

Dont know if it helps here, just wanted to mention it!

• Edited by S.Finke Wednesday, July 23, 2014 8:31 AM

Hi,

I met the issue only on Remote Deskop, with RemoteApp to Windows 2012 R2.

In iPad, sometime it  is hanging up and ends up failure connection , but it is working fine to connect the RemoteApp in Windows 2008R2 and remote desktop to Windows 2012 R2.   

I changed the "DisableTaskOffload" already.

any hint for that issue?

Than

I solve this problem by unchecking the printers and drives option leaving only the clipboard checked at the client side.

• Proposed as answer by Tobias.Ohren Wednesday, November 19, 2014 9:07 AM

I solve this problem by unchecking the printers and drives option leaving only the clipboard checked at the client side.

• Proposed as answer by Tobias.Ohren Wednesday, November 19, 2014 9:07 AM

Hi

I had same issue on windows server 2012 R2 and i did everything but it didn't work ! so i decided to change the remote desktop port from 3389 to 3390 then start to working!! I put the port back to 3389 and working fine.

I solve this problem by unchecking the printers and drives option leaving only the clipboard checked at the client side.

Your Solutions works for me! Thanks.

Came across this thread while attempting to resolve this issue myself.

The solution that works for me is similar to Tobias, except I unchecked these option on the AD account.

("htt p:/ /1drv. ms/139c lqT" remove spaces!)

once i turned these options off and then attempted to logon again, VOIL!! speedy logons again

Hope this helps someone! I know it had me befuddled for a few hours!

I get this warning on all kind of different servers, all running Windows Server 2012 R2.

It doesn't matter if it is an DC or a member server, if it is physical or virtualized. I get the impression that this either is dependent on the environment or that it is a general 2012 R2 "feature".

The logon process via RDP seems pretty fast and there is nothing to complain about. But everytime somebody connects via RDP I get the warning message. Even when it is just a reconnect.

I tried to set the reg key mentioned above but it didn't help (did not reboot however). Tried it when the connection user is completely free of GPOs.

Any ideas what else I can try?

We also have exactly the same issue. We have a an existing and another brand new deployment with Windows Server 2012 R2 only. On both environment we see this warning on every RDP login session. The login goes very fast in a few seconds and we have no issues. We have tested this with an admin account without any additional GPOs, the warning keeps popping up. Sounds as a bug to me, that should be sorted out by Microsoft.

I get this problem too.

Install a perfectly fresh Windows Server 2012 R2, and every time you connect via RDP this error goes in the event viewer.

We are connecting only with Windows 8.1.

I've tried the potential solutions above, but none fix the problem.

Same as above, zero issues logging in to the machine and the profile loads instantly.

I think this is yet another Microsoft "bug" that logs things in the Event Viewer for the sake of it even though there is nothing wrong.

That's fine if your on a domain.

Lots of my 2012 R2's are in a datacentre on the internet on a workgroup. (Mainly web servers)

I've tried setting the local users options....everything...cannot shift that entry in event log at every logon.

Just a question on this because we too have seen the issue but it might be something really stupid.  

So before I declare my stupidity, where are the errors being reported - on the gateway itself or a specific host that's just running RDP?

Is anyone seeing this only on servers that have the Remote Access Role(s) installed?

Oh and one other thing.  It might not be relevant, but when the warning occurs, does the client temporarily lose connection?

I'm experiencing the same issue, intermittently, when remotely using two of our eight SBS 2003 network computers via Remote Web Workplace. The two SBS computers are Windows 8.1 Pro 64 bit machines.

Intermittently, the RWW connection is lost and I'm returned to the RWW page with the message "VBScript Remote Desktop Disconnected...an internal error has occurred.

When the issue occurs, the Event logs on both SBS computers contain the Event ID 20499, Remote Desktop Services has taken too long to load the user configuration from server XXXXX. The event is logged at the time the RWW connection is lost.

As the issue occurs with RDP sessions to Windows Server 2012 R2 (based on reports from others) and, in my case, SBS 2003, perhaps the common element is Windows 8.1.

• Edited by jdaniel56 Friday, February 13, 2015 1:53 PM

I'm experiencing the same issue, intermittently, when remotely using two of our eight SBS 2003 network computers via Remote Web Workplace. The two SBS computers are Windows 8.1 Pro 64 bit machines.

Intermittently, the RWW connection is lost and I'm returned to the RWW page with the message "VBScript Remote Desktop Disconnected...an internal error has occurred.

When the issue occurs, the Event logs on both SBS computers contain the Event ID 20499, Remote Desktop Services has taken too long to load the user configuration from server XXXXX. The event is logged at the time the RWW connection is lost.

As the issue occurs with RDP sessions to Windows Server 2012 R2 (based on reports from others) and, in my case, SBS 2003, perhaps the common element is Windows 8.1.

• Edited by jdaniel56 Friday, February 13, 2015 1:53 PM

I have had this problem on and off, it seems to resolve the situation if the settings for redirected ressources (drives cd usb etc) are the same in the configuration of mstsc and in AD user profiles, hope this helps!

Hello,

Have you received any new information from MS on this?

That sounds right because the RemoteApp applications launch from start to finish in less than 10 seconds. I don't understand why this timeout is set so low but it means users receiving re-directed printers or not!

Thanks !

I am just getting my cases resumed from parked now... Hopefully get some news shortly...

"Can we revive the EventID 20499 and Event ID 1152 cases we have parked now that we know we aren't going any further forward with the RDS Connection Broker case. Also do you know when we might have some maximum support-ability numbers for RDS."

My "answer" may surprise most/all of you. It's more of an observation and opinion.

For me, this issue is not a big deal, other than an annoyance of having a warning appear in the log.

Why? I have Windows Server 2012 R2 Essentials in my home office. A friend of mine owns a small business, and asked if I could set her up with a small server and 2012 R2 Essentials. I ordered her the server and Windows from Amazon, and got everything set up for her. It's running great.

Today when I logged into the server, I just happened to notice the 20499 warning in the Remote Desktop log. I found this post, among others, and some folks reported things were missing, like drive mappings.

I unchecked all the options--drive maps, clipboard, smart card--everything. And yet the warning persists.

So I decided to go back to my own home office server. Sure enough, this warning has occurred since I set up the server a year ago. Every login I've ever made has triggered it.

And I've never had a problem. My connections to the target machines work, and there's nothing missing. I can do my work and then log out or disconnect.

For others, you may be missing something on your remote connection. But for me, it is nothing more than an annoyance. It's been there for the better part of a year and I only saw it today. I take the "if it ain't broke, don't fix it."

 It's been there for the better part of a year and I only saw it today.

no comments

To MS:

please resolve this issue, I don't have problem with "too long to load the user configuration", but I have problem with dirty log in "Administrative Events".

same problem,  it's just anoying to have all these warnings in the logs

Feedback from MS:-

This is not going to be fixed in 2012 but may be fixed in vNext. Awesome. Thanks MS.

At least we didnt have to pay for the support hours as its an offical bug. They my blog about it at some point.

Thanks for that update.  How did you manage to get an official answer from MS? Sounds like you took a chance and opened a support case which they then decided not to charge for because it's a bug?

A question to all those that have decided to disable notifications of this error; do you have any alternative way to get notifications if some other problem does cause the logons to be delayed?  (other than the inevitable support tickets from users, but I'm asking for a more pro-active approach)

Their response was to use SCOM for monitoring.

The event viewer in Server Manager for RDS is useless. If you have anything above a tiny deployment your event logs will fill up with 20499's and 1152 along with other spurious error messages.

RDS in 2012R2 is NOT enterprise ready. it is Small Business ready.

I still don't understand what is the problem!?

I have virtual and physical servers 2012R2. This problem occurs only on physical machines. My remote login on both situations is super fast. I just wish to finish with this warning :). Is there any way to turn off this message?