Refresh VDW with Visio Graphics Service gives an error: "An exception occurred communicating with the Operations Manager RMS". Has worked before!
This has also been asked by me in the Sharepoint Forum, but I am crossposting here to increase my changes on a positive result. When I try to refresh the SCOM data in my Visio Drawing on Sharepoint 2010 I receive the following error message: "An exception occurred communicating with the Operations Manager RMS". This has worked before, but I had to reinstall my Sharepoint server due to circumstances and this has not worked since. The drawing does open in Sharepoint, but as soon as the first refresh takes place the message appears. I am opening this drawing with the Enterprise Administrator account of our domain, so I do not believe this is a security or permissions issue. I couldn't find any data on this error on the net, so that's why I'm posting it here. Hope you can help me out with this one, because I am out of ideas after following all steps that I could find. Regards, Arjan.
October 6th, 2010 11:28am

You should check the connection settings in the diagram, as well as the run-as account setup for the app domain the sharepoint is running in. The error is probably a good indication of the cause - the drawing (visio) is not able to communicate with the RMS. Since Sharepoint knows nothing of the term "RMS", this has to be coming from he drawing, and thus from Visio.Microsoft Corporation
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October 6th, 2010 6:35pm

Hi, Regarding this issue, I would like to share the following with you for your reference: "Visio Services was unable to load this Web Drawing" error message when you try to load a Visio web drawing that is hosted on a different SharePoint 2010 farm http://support.microsoft.com/kb/983071 Thanks.Nicholas Li - MSFT Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
October 7th, 2010 10:24am

Hi Dan, The only connection settings I can find in the diagram are the url for the SCOM server and those are correct. I'm having a bit more trouble with the term "app domain". I'm not sure where I can check "the run-as account setup for the app domain the sharepoint is running in". Do you have any pointers for me on that one? Weird thing is, when I open the drawing in Visio on the SCOM server (with the same account as I use in Sharepoint) I have no problems refreshing the data at all. Of course this is ON the SCOM server, but it is still Visio that refreshes the data with the RMS, which works OK. Regards, Arjan.
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October 7th, 2010 4:40pm

Nicholas, Thanks for your reply. Sharepoint is able to open the drawing though... it just can't refresh the data inside it. Regards, Arjan.
October 7th, 2010 5:17pm

It is possible that the COM references used by the Visio are no longer set up right. Try adding a SCOM console to the host that is running SharePoint - or loading the Authoring Resource Kit on that server. The SCOM client SDK is used to connect to the RMS. If this has become unregistered as part of re-installing your sharepoint, it is likey the issue. Did you try reinstalling the visio add-in parts on your sharepoint?Microsoft Corporation
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October 7th, 2010 6:15pm

Dan, I installed the SDK and have gotten a little further. I don't receive the error message anymore, which is good, but unfortunately, I'm not receiving valid data from SCOM either. I added an update status item in my drawing, which is bright red stating that the status update failed. SCOM is up though. What am I missing here? The "Operations Manager Read-Only Operators" role is set up correctly, so why am I not getting any data? Hope you can help some more! :) Regards, Arjan.
October 8th, 2010 10:23am

Hello Arjan, does the Visio doc update when you open it in Visio itself?
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October 8th, 2010 11:39pm

Hi Dale, I have Visio installed on the SCOM Server together with the Add-in. The updates run fine within Visio, but that could of course have something to do with the fact that it's running on the SCOM Server locally? Regards, Arjan.
October 9th, 2010 12:00pm

Hi all, Any further ideas on this one? I'm using Visio now as a temporary solution, but I'd really like to use Sharepoint again soon. Regs, Arjan.
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October 18th, 2010 2:16pm

Issue has now been solved by supplying the necessary access rights to the computer account of the Sharepoint Server on the SCOM Server.
October 21st, 2010 12:06pm

Hello Arjan, Would you mind sharing the necessary rights? I've added the user that the 'Service Application pool - SharePoint Web Services Default' is using to the read-only role in SCOM, but sill no luck. Thanks in advance.
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November 17th, 2010 8:40pm

Hello Arjan, Would you mind sharing the necessary rights? I've added the user that the 'Service Application pool - SharePoint Web Services Default' is using to the read-only role in SCOM, but sill no luck. Thanks in advance.
November 17th, 2010 8:40pm

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