Problems with Document Conversions Launcher Service and Load Balancer Service
I'm setting up a small farm with 1 db server, 1 wfe, and one for application, indexing, query, etc. OS is Windows 2008 R2, MOSS 2007 with current SP, and SQL 2005 w/SP3. I accidentally attempted to start the Document Conversions Launcher Service and the Document Conversions Load Balancer Service on the WFE server and now both are "stuck" in limbo. The Document Conversions Launcher Service has been giving a status of 'starting' for the last 6 or 7 hours. The Document Conversions Load Balancer Service is showing a status of 'error starting' (Check the server event logs for additional error information). Here are the entries from the event log: Log Name: Application Source: Windows SharePoint Services 3 Date: 8/11/2010 1:05:01 PM Event ID: 7034 Task Category: Timer Level: Error Keywords: Classic User: N/A Computer: COSPQASWEB.co.fpi.gov Description: An attempt to start/stop instance of service Document Conversions Load Balancer Service on server COSPQASWEB did not succeed. Re-run the action via UI or command line on the specified server. Additional information is below. DCLoadBalancer Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Windows SharePoint Services 3" /> <EventID Qualifiers="0">7034</EventID> <Level>2</Level> <Task>964</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2010-08-11T17:05:01.000000000Z" /> <EventRecordID>6107</EventRecordID> <Channel>Application</Channel> <Computer>COSPQASWEB.co.fpi.gov</Computer> <Security /> </System> <EventData> <Data> </Data> <Data>Document Conversions Load Balancer Service</Data> <Data>COSPQASWEB</Data> <Data>DCLoadBalancer</Data> </EventData> </Event> The second error is: Log Name: Application Source: Windows SharePoint Services 3 Date: 8/11/2010 1:05:01 PM Event ID: 3899 Task Category: Timer Level: Error Keywords: Classic User: N/A Computer: COSPQASWEB.co.fpi.gov Description: Error executing service instance (un)provisioning job. Service instance: "Document Conversions Load Balancer Service" (id "7370dd90-452a-4233-a659-d36d9bae5e26) "DCLoadBalancer"" Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Windows SharePoint Services 3" /> <EventID Qualifiers="0">3899</EventID> <Level>2</Level> <Task>964</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2010-08-11T17:05:01.000000000Z" /> <EventRecordID>6108</EventRecordID> <Channel>Application</Channel> <Computer>COSPQASWEB.co.fpi.gov</Computer> <Security /> </System> <EventData> <Data>Error executing service instance (un)provisioning job. Service instance: "Document Conversions Load Balancer Service" (id "7370dd90-452a-4233-a659-d36d9bae5e26) "DCLoadBalancer""</Data> </EventData> </Event> The status will not go back to Stopped and there is no Action option to Stop. I tried the following which told me unprovision of service failed: Stop the Document Conversions Launcher Service Click Start, click Run, type cmd, and then click OK. At the command prompt, type the following command: cd \Program Files\Common Files\microsoft shared\web server extensions\12\bin At the command prompt, type the following command to create a .txt file that contains the names of all the services, and then press ENTER: stsadm -o enumservices > <var>Drive</var>\serv.txt Note In this command, <var>Drive</var> is the letter of the drive in which you want to save the .txt file. At the command prompt, type the following command, and then press ENTER: stsadm -o provisionservice -action stop -servicetype <var>ServiceTypeName</var> -servicename <var>ServiceName</var> Note In this command, <var>ServiceTypeName</var> is the name of the servicetype that is contained in the serv.txt file. Additionally, <var>ServiceName</var> is the servicename that is contained in the serv.txt file. At the command line, type the following to reset Internet Information Services (IIS), and then press ENTER: iisreset What else can I try? I'm at a total loss and have been searching for information on this for the past 2 days. Thanks ahead of time for ANY insight you might be able to provide!
August 11th, 2010 8:18pm

Try the following, this has worked on the same problem for several people. 1. You must log in with moss admin account before running these commands in a DOS window. Execute this command Cd %ProgramFiles%\Common Files\Microsoft Shared\web server extensions\12\bin 2. Execute this command: STSADM.EXE -o provisionservice -action stop -servicetype "Microsoft.Office.Server.Conversions.LauncherService, Microsoft.Office.Server.Conversions, Version=12.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c" -servicename DCLauncher 3. Execute this command: iisreset /noforce 4. Execute this command: STSADM.EXE -o provisionservice -action start -servicetype "Microsoft.Office.Server.Conversions.LauncherService, Microsoft.Office.Server.Conversions, Version=12.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c" -servicename DCLauncher 5. Execute the command iisreset /noforce 6. Check that the status is set to Started to confirmed it has worked From http://protegeit.blogspot.com/2007/12/document-conversions-launcher-service.html Kris Wagner, MCITP, MCTS Twitter @sharepointkris Blog: http://www.sharepointkris.com/blog
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August 12th, 2010 12:09am

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