Good morning guys,

We are trying to install IE11 trought SCCM 2012 R2. Up to now it worket perfectly.
Sadly we encountered a problem trying to install IE11 on the Workstations of another Costumer.

After some Analysis we found out that the problem cause ist situated in the KB 982861.
In fact, the SCCM Deployment-Status says, that all Clients are compliant. If i check it with Powershell
it still says that Version 9 is installed.

The problem (as it seems) is the double installed KB 982861. In fact, there are two installed Updates with the Number 982861.
One ist written with the prefix KB (KB982861) and the other one without (Just numeric, 982861). Therefore it seems as it isn't possible to uninstall IE9 because of that Update.

Now if we would talk about a few devices, a manual installation would work fine for me. But we are talking about 2030 devices. All other devices (without the KB982861) are not affected by this error.

Does anyone knows how to solve this problem? Is there a way to handle it with powershell?

The command "wusa.exe /uninstall /KB:982861 /quiet /norestart" won't work. Because it will just uninstall the KB without the numeric one.

I would appreciate any help.

Kind regards

Sam