Hello! I have following problem. To clear situation: Somebody sends me an e-mail with link to word document placed in one of SharePoint libraries. All of us check our mail in MS Outlook. If I directly open the document by clicking on the link in mail(without saving it on HDD) the bottom toolbar (the horizontal one, with statistics of words, language etc, the screenshot is added with marked spot I'm talking about) is inactive, strings are gray, it shows "Words 0/0". If I save the file on hdd and run it there is no such problem. The problem doesn't seem to be serious and troublesome for users, however it has to be solved. Somehow. But I have no idea how to start. The image showing what I'm talking about. http://img37.imageshack.us/img37/5893/problemaul.jpgI forgot to add - we are working on Word 2007, SharePoint Server 2007, Windows Server 2003Best RegardsBartosz Rychlewski

1. No, it doesnt. At least for me. My boss claims he has it all the time (I will try to check it on his PC later). I've noticed it's more likely to get such bug with .doc that .docx. 2. No matter which part (or whole document)I select it's still gray. Still shows 0/0. 3. I could open the Would Count and it shows the correct numbers (while bugged). I think that looking for answer is much more complex in that case. I've tried to make some research to specify my problem more detailful. When I first opened a .docx file everything was okey, thenother .doc (this one used to be bugged for sure)and it was ok. I decided to send to myself another link from different library and new.doc file openedvia link from Outlook was bugged. I've checked things you asked for. Then I've opened another file - .docx, it loaded, everything was ok and also "unlocked" the other file it was unbugged.For me it looks quite random. It makes much harder to find a probably solution.

Hi, Thanks for your detailed description, I reproduced the issue on my computer: I create an ordinary web site in IIS (not necessarily SharePoint); Put a Word 2007 file in the site; Make a simple HTML file contain a link to the .docx file in the site I just created; Open the HTML file with IE and click the link to open the file in Word 2007; Sometimes, part of the status bar feature in Word as you mentioned is disable. I agree that this is a very elusive issue with Word. Please use this link: http://support.microsoft.com/gethelp/default.aspx?content=ph;en-us;11377 to contact Office 2007 support. And I would let you know if I get further valuable information on this issue.

Hello Bartosz,Just wondering if you made any headway on this issue? Seeing something similar and would appreciate any followup information on this problem and if a resolution was found.Thanks

This looks like a possible defect. Make sure you have Word fully updated and if it is possible please open a support case.This posting is provided "AS IS" with no warranties, and confers no rights