Hello,

I have DPM 2012 R2 server on production enviroment (OS Windows 2012 R2 Server). After install all updates from Windows Update (MS patch tuesday 2/10/2015) I have proble with DPM console. Console not started - only show window with product name and text Now loading .....

Backup jobs working OK:

How I resolve this problm ? Uninstall RU5 ?

On same server installed Operating manager agent RU5.

Thanks,

Snake AG

Add on)

DPM PowerShell not working:

PS C:\Program Files\Microsoft System Center 2012 R2\DPM\DPM\bin> get-protectiongroup
WARNING: Connecting to DPM server: name_deleted

... and hangup

Count another failed one here.  Console just hangs on launch.

Glad this was just a test box and didn't apply this to my production systems.   

When I try to close the hung console it says "You must close all dialog box before you can close the System Center 2012 R2 DPM Administrator Console".  Not sure if that is just the product window or similar to the Visual Studio patch issues as well.

We are investigating the issue, could you please let us know which language the OS and DPM are?

Moreover are you protecting BMR?

OS a DPM language is English, Locale+keyboard is Czech

(I have  DPM RU5 setup log)

I not fully understand your second question ... I dont have BMR backup DPM server.

Same problem here.

Console hanging. DPM running in a VM

Mine is Windows 2012 R2 Datacenter with DPM 2012 R2 RU5 running as a VM on Hyper-V 2008.

English language... this one was only protecting a couple SQL workloads.

I don't believe I had a BMR setup on there.  If there was it was an old inactive backup.  It was also backing up to Azure storage vault.

Hello everyone,

We are having a hard time reproducing this issue in-house, can you share the Operating System and DPM language you are running on the effected DPM Servers ?

Something get hosed in a SQL table during update?

Only error entries I see in install log are as follows:

MSI (s) (84:80) [17:16:21:846]: Note: 1: 2262 2: Error 3: -2147287038 

MSI (s) (84:80) [17:16:21:861]: Transforming table CustomAction.

MSI (s) (84:80) [17:16:21:861]: Note: 1: 2262 2: CustomAction 3: -2147287038 
MSI (s) (84:80) [17:16:21:861]: Transforming table Error.

MSI (s) (84:80) [17:16:21:861]: Transforming table Error.

MSI (s) (84:80) [17:16:21:861]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (s) (84:80) [17:16:21:861]: Transforming table Feature.
MSI (s) (84:80) [17:16:21:908]: Transforming table CustomAction.

MSI (s) (84:80) [17:16:21:908]: Note: 1: 2262 2: CustomAction 3: -2147287038 
MSI (s) (84:80) [17:16:21:924]: Transforming table Error.

MSI (s) (84:80) [17:16:21:924]: Transforming table Error.

MSI (s) (84:80) [17:16:21:924]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (s) (84:80) [17:16:21:924]: Transforming table Error.

MSI (s) (84:80) [17:16:21:924]: Transforming table Error.

MSI (s) (84:80) [17:16:21:924]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (s) (84:80) [17:16:21:924]: Transforming table Feature.

Add on)

DPM PowerShell not working:

PS C:\Program Files\Microsoft System Center 2012 R2\DPM\DPM\bin> get-protectiongroup
WARNING: Connecting to DPM server: name_deleted

... and hangup

I get the same result with Powershell as well.

All services are running too.

Property(S): SystemLanguageID = 1029
Property(S): ComputerName = BARNEY
Property(S): UserLanguageID = 1029
Property(S): UserSID = S-1-5-18
Property(S): LogonUser = SYSTEM
Property(S): MsiTrueAdminUser = 1
Property(S): AdminUser = 1
Property(S): VirtualMemory = 15732
Property(S): PhysicalMemory = 16339
Property(S): Intel = 6
Property(S): Msix64 = 6
Property(S): MsiAMD64 = 6
Property(S): ShellAdvtSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): GPTSupport = 1
Property(S): FontsFolder = C:\Windows\Fonts\
Property(S): DesktopFolder = C:\Users\Public\Desktop\
Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): MyPicturesFolder = C:\Windows\system32\config\systemprofile\Pictures\
Property(S): LocalAppDataFolder = C:\Windows\system32\config\systemprofile\AppData\Local\
Property(S): CommonAppDataFolder = C:\ProgramData\
Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(S): SendToFolder = C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\SendTo\
Property(S): RecentFolder = C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): PrintHoodFolder = C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): PersonalFolder = C:\Windows\system32\config\systemprofile\Documents\
Property(S): NetHoodFolder = C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): FavoritesFolder = C:\Windows\system32\config\systemprofile\Favorites\
Property(S): AppDataFolder = C:\Windows\system32\config\systemprofile\AppData\Roaming\
Property(S): CommonFiles64Folder = C:\Program Files\Common Files\
Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(S): ProgramFilesFolder = C:\Program Files (x86)\
Property(S): TempFolder = C:\Windows\TEMP\
Property(S): RemoteAdminTS = 1
Property(S): SystemFolder = c:\Windows\SysWOW64\
Property(S): System64Folder = C:\Windows\system32\
Property(S): WindowsVolume = c:\
Property(S): WindowsFolder = c:\Windows\
Property(S): MsiNTProductType = 3
Property(S): ServicePackLevelMinor = 0
Property(S): ServicePackLevel = 0
Property(S): WindowsBuild = 9600
Property(S): VersionNT64 = 603
Property(S): ACTION = INSTALL
Property(S): VersionNT = 603
Property(S): VersionMsi = 5.00
Property(S): VersionDatabase = 200
Property(S): PRODUCTLANGUAGE = 1033
Property(S): CLIENTPROCESSID = 1524
MSI (s) (74:24) [21:07:50:606]: Product: Microsoft System Center 2012 R2 Data Protection Manager - Update 'Microsoft System Center 2012 R2 Data Protection Manager Update - KB3021791' installed successfully.

MSI (s) (74:24) [21:07:50:778]: Windows Installer installed an update. Product Name: Microsoft System Center 2012 R2 Data Protection Manager. Product Version: 4.2.1205.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Update Name: Microsoft System Center 2012 R2 Data Protection Manager Update - KB3021791. Installation success or error status: 0.

MSI (s) (74:24) [21:07:50:778]: Note: 1: 1728
MSI (s) (74:24) [21:07:50:778]: Transforming table Error.

MSI (s) (74:24) [21:07:50:778]: Transforming table Error.

MSI (s) (74:24) [21:07:50:778]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (74:24) [21:07:50:778]: Transforming table Error.

MSI (s) (74:24) [21:07:50:778]: Transforming table Error.

MSI (s) (74:24) [21:07:50:778]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (74:24) [21:07:50:778]: Transforming table Error.

MSI (s) (74:24) [21:07:50:778]: Transforming table Error.

MSI (s) (74:24) [21:07:50:778]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (74:24) [21:07:50:778]: Transforming table Error.

MSI (s) (74:24) [21:07:50:778]: Transforming table Error.

MSI (s) (74:24) [21:07:50:778]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (74:24) [21:07:50:778]: Transforming table Error.

MSI (s) (74:24) [21:07:50:778]: Transforming table Error.

MSI (s) (74:24) [21:07:50:778]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (74:24) [21:07:50:793]: Transforming table Error.

MSI (s) (74:24) [21:07:50:793]: Transforming table Error.

MSI (s) (74:24) [21:07:50:793]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (74:24) [21:07:50:793]: Transforming table Error.

MSI (s) (74:24) [21:07:50:793]: Transforming table Error.

MSI (s) (74:24) [21:07:50:793]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (74:24) [21:07:50:793]: Transforming table Error.

MSI (s) (74:24) [21:07:50:793]: Transforming table Error.

MSI (s) (74:24) [21:07:50:793]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (74:24) [21:07:50:793]: Transforming table Error.

MSI (s) (74:24) [21:07:50:793]: Transforming table Error.

MSI (s) (74:24) [21:07:50:793]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (74:24) [21:07:50:793]: Transforming table Error.

MSI (s) (74:24) [21:07:50:793]: Transforming table Error.

MSI (s) (74:24) [21:07:50:793]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (74:24) [21:07:50:793]: Transforming table Error.

MSI (s) (74:24) [21:07:50:793]: Transforming table Error.

MSI (s) (74:24) [21:07:50:793]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (74:24) [21:07:50:793]: Transforming table Error.

MSI (s) (74:24) [21:07:50:793]: Transforming table Error.

MSI (s) (74:24) [21:07:50:793]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (74:24) [21:07:50:793]: Product: Microsoft System Center 2012 R2 Data Protection Manager -- Configuration completed successfully.

MSI (s) (74:24) [21:07:50:793]: Windows Installer reconfigured the product. Product Name: Microsoft System Center 2012 R2 Data Protection Manager. Product Version: 4.2.1205.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 0.

MSI (s) (74:24) [21:07:50:793]: Value of RebootAction property is 1
MSI (s) (74:24) [21:07:50:793]: Windows Installer requires a system restart. Product Name: Microsoft System Center 2012 R2 Data Protection Manager. Product Version: 4.2.1205.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Type of System Restart: 2. Reason for Restart: 2.

MSI (s) (74:24) [21:07:50:793]: Product: Microsoft System Center 2012 R2 Data Protection Manager. Restart required. The installation or update for the product required a restart for all changes to take effect.  The restart was deferred to a later time.

MSI (s) (74:24) [21:07:50:793]: Attempting to delete file c:\Windows\Installer\730c2.msp
MSI (s) (74:24) [21:07:50:871]: Deferring clean up of packages/files, if any exist
MSI (s) (74:24) [21:07:50:871]: Attempting to delete file c:\Windows\Installer\730c2.msp
MSI (s) (74:24) [21:07:50:871]: Unable to delete the file outside of the engine. LastError = 2
MSI (s) (74:24) [21:07:50:871]: MainEngineThread is returning 3010
MSI (s) (74:6C) [21:07:56:558]: RESTART MANAGER: Previously shut down applications have been restarted.
MSI (s) (74:6C) [21:07:56:558]: RESTART MANAGER: Session closed.
MSI (s) (74:6C) [21:07:56:558]: No System Restore sequence number for this installation.
=== Logging stopped: 10. 2. 2015  21:07:50 ===
MSI (s) (74:6C) [21:07:56:558]: User policy value 'DisableRollback' is 0
MSI (s) (74:6C) [21:07:56:558]: Machine policy value 'DisableRollback' is 0
MSI (s) (74:6C) [21:07:56:558]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (74:6C) [21:07:56:558]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (74:6C) [21:07:56:558]: Note: 1: 2265 2:  3: -2147287035
MSI (s) (74:6C) [21:07:56:558]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (74:6C) [21:07:56:558]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (74:6C) [21:07:56:558]: Post-install cleanup: removing installer file 'c:\Windows\Installer\730c2.msp'
MSI (s) (74:6C) [21:07:56:589]: Destroying RemoteAPI object.
MSI (s) (74:7C) [21:07:56:589]: Custom Action Manager thread ending.
MSI (c) (F4:8C) [21:07:56:589]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (F4:8C) [21:07:56:589]: MainEngineThread is returning 3010
MSI (c) (F4:A8) [21:07:56:604]: RESTART MANAGER: Previously shut down applications have been restarted.
MSI (c) (F4:A8) [21:07:56:604]: RESTART MANAGER: Session closed.
=== Verbose logging stopped: 10. 2. 2015  21:07:56 ===

Hello everyone,

We are having a hard time reproducing this issue in-house, can you share the Operating System and DPM language you are running on the effected DPM Servers ?

I haven't had a chance to look through my DPM logs yet

\Program Files\Microsoft System Center 2012 R2\DPM\DPM\Temp

• Edited by Muzzly1298 Thursday, February 12, 2015 5:00 PM

We are running DPM 2012R2 English on Server 2012R2.  Same problem after letting Windows Update apply RU5.  I also manually ran the update after and that didn't fix it.  Initially, the Console would open and ask me to wait while it retrieved data.  After a server reboot it just sits at the DPM splash screen saying "Now loading..."  I have to kill the task.

Watching processes, TCP view, and SQL Server logs, it looks like the syncs and restore points are working.

No errors are being logged in the SQL logs or Windows Event viewer other than the one when I kill the task.

TCP View shows 100 connections established between mmc.exe and sqlservr.exe using different ports for mmc.exe but the same port on the sqlservr.exe side.  I'm not sure, but I don't think that is normal.

I have two DPM servers that I updated yesterday morning. I always do one first, make sure the console works before I update the other because I have bitten before with this same problem.

Used both of them throughout the day yesterday, and updated the protection agents last night since they required a reboot. No problems. Now I need to remove an agent, and both of them I cannot open the console.

Both OS and DPM are US English.

Hello,

I have the same issue.

OS English US.

It is not possible to open the snap-in. The MMC starts. I can see some menu and help.

It is not possible to close the console. I have to use the task manager. It ask to close the window first (which I can't see).

It is also not possible to open the console from the workstation (remote) which is not updated yet.

The errors on the workstation are the same.

@pleiadesalcyone Question-did you install RU5 yesterday and then install other Feb 10 updates later? Might it be another new update interfering?

No, all the updates at the same time. I updated one server before the other one. I think it was DPM 2010 that I ran into the same problem of an update causing the console to not open. Now I update one and make sure everything works, then update the other when I see a update rollup.

That is what makes this one strange, I updated the protection agent on the servers I could restart during the day. Then that night, I updated the protection agent on the servers that I could only restart after hours. I think the console was useable for at least 12 hours before it broke. I updated the first server at 8AM, finished updating the protection agents around 8-9PM, then the next day around 2-3PM I couldn't get into the console.

Hi Guys

the GUI crashes issue after R5 in the following cases

Case1:

1. You have never protected the DPM servers System State, with the DPM server itself
2. You have protected some System State from other Production Servers
3. You upgrade to UR5
4. You trigger an inquiry on the DPM Server itself

Case2:

1. You have a primary DPM server protecting the System State of a Production Server
2. You have attached the primary DPM server to a secondary DPM server for Disaster Recovery
3. You upgrade the secondary DPM server to UR5
4. You trigger an inquiry on the primary DPM server in the secondary DPM server UI

Then:

1. The UI crashes, and gets hung if you start it again
2. Cmdlets are also unresponsive

Workaround:

1. Stop all DPM services (MSDPM, Access Manager, DPM Writer, DPMRA, VssNullProvider)
2. Backup your DPM DB
3. Open the SQL Server Management Studio (Either from Start Screen, or Run: ssms.exe)
4. Connect to the SQL Instance holding the DPM DB
5. Right click the DPM DB and click on New Query
6. Paste the following SQL script:

DELETE FROM dbo.tbl_IM_ProtectedObject

WHERE ProtectedObjectId IN

(

       SELECT PO.ProtectedObjectId

       FROM dbo.tbl_IM_ProtectedObject AS PO

       JOIN dbo.tbl_AM_Server AS SRVR

       ON PO.ServerId = SRVR.ServerId

       WHERE (CONVERT(VARCHAR(4096),PO.ComponentName) = 'System State' OR CONVERT(VARCHAR(4096),PO.ComponentName) = 'Bare Metal Recovery')

       AND PO.ProtectedInPlan = 0

       AND PO.ProtectedObjectId NOT IN (SELECT ProtectedObjectId FROM dbo.tbl_IM_ProtectedObjectAlerts)

       AND LOWER(CONVERT(XML,PO.LogicalPath).value(

              '(/child::ArrayOfInquiryPathEntryType/child::InquiryPathEntryType[attribute::Type="Server"]/attribute::Value)[1]',

              'VARCHAR(4096)'

       )) != LOWER(SRVR.ServerName)

)

1. Press F5 to execute
2. Start all DPM services
3. The UI and cmdlets should work normally as before

Thanks Islam

Hi Guys

the GUI crashes issue after R5 in the following cases

Case1:

1. You have never protected the DPM servers System State, with the DPM server itself
2. You have protected some System State from other Production Servers
3. You upgrade to UR5
4. You trigger an inquiry on the DPM Server itself

Case2:

1. You have a primary DPM server protecting the System State of a Production Server
2. You have attached the primary DPM server to a secondary DPM server for Disaster Recovery
3. You upgrade the secondary DPM server to UR5
4. You trigger an inquiry on the primary DPM server in the secondary DPM server UI

Then:

1. The UI crashes, and gets hung if you start it again
2. Cmdlets are also unresponsive

Workaround:

1. Stop all DPM services (MSDPM, Access Manager, DPM Writer, DPMRA, VssNullProvider)
2. Backup your DPM DB
3. Open the SQL Server Management Studio (Either from Start Screen, or Run: ssms.exe)
4. Connect to the SQL Instance holding the DPM DB
5. Right click the DPM DB and click on New Query
6. Paste the following SQL script:

DELETE FROM dbo.tbl_IM_ProtectedObject

WHERE ProtectedObjectId IN

(

       SELECT PO.ProtectedObjectId

       FROM dbo.tbl_IM_ProtectedObject AS PO

       JOIN dbo.tbl_AM_Server AS SRVR

       ON PO.ServerId = SRVR.ServerId

       WHERE (CONVERT(VARCHAR(4096),PO.ComponentName) = 'System State' OR CONVERT(VARCHAR(4096),PO.ComponentName) = 'Bare Metal Recovery')

       AND PO.ProtectedInPlan = 0

       AND PO.ProtectedObjectId NOT IN (SELECT ProtectedObjectId FROM dbo.tbl_IM_ProtectedObjectAlerts)

       AND LOWER(CONVERT(XML,PO.LogicalPath).value(

              '(/child::ArrayOfInquiryPathEntryType/child::InquiryPathEntryType[attribute::Type="Server"]/attribute::Value)[1]',

              'VARCHAR(4096)'

       )) != LOWER(SRVR.ServerName)

)

1. Press F5 to execute
2. Start all DPM services
3. The UI and cmdlets should work normally as before

Thanks Islam

That does delete the duplicate entry

Thanks for workaround !

Snake AG

The SQL Script did it! Console and PS responsive again.

Oh my god ...

I run SQL script on Sunday and console worked OK.

Unfortunately, I tried to start console today and again the same problem.

Snake AG

I ran the script and all seems well.  Thanks for the workaround!!

I did have something else peculiar that may or may not be related.  This is a new setup for us, so DPM is allowed to automatically grow the volumes.  At the same time that I could not open the GUI or PS, my DPM server stopped automatically growing volumes for the recovery points of my protected clients.  I started getting space warnings and failed recovery points.  After I ran the script and was able to open the GUI again, the volumes automatically grew on the recovery point creation.  Maybe it uses PS to grow the volumes and that was failing?

The same problem here... :-(

>I run SQL script on Sunday and console worked OK.

>Unfortunately, I tried to start console today and again the same problem.

Hi,

the script has help first, but after one day I see the same problem again

First I could see the MMC without the date. After reboot the MMC stays by loading the data again.

The Problem is not solved with the script permanentlly.

I guess I won't even bother trying this specific workaround it if only lasts for a day.

Do not install RU5 is the recommendation!

Wait for a hotfix from MS.

Do not install RU5 is the recommendation!

Wait for a hotfix from MS.

Comments from MS?

Is it possible to uninstall RU5?

Dear Anurag and Mike (MSFT),

do you have any information how to resolve this problem ?

I am ready to allow remote access to the DPM server affected by this issue (via support.microsoft.com/help)

Thanks,

Snake AG

• Edited by NeilRudds Wednesday, February 18, 2015 8:13 AM spelling

My test server survived the 24 hour window and can also enumerate the servers being backed up.  I am only using it to backup some SQL though.

Until I hear this issue is fully addressed I still plan to hold off on installing RU5 on production servers.  Hoping further info comes to light within the month or sooner.

the script is  a permanent fix,

No, the problem comes back, every day.:-(

I was also unable to connect to my DPM server with the console after RU5 was installed.  I just ran Islam's SQL query and it immediately returned to what seems like normal.  Hopefully it stays that way.

Thank you Islam Gomaa.

Alex

• Edited by alx9r Friday, February 20, 2015 1:10 AM

I must run this script every day.

Why ?

I backup DPM SQL DB on the same DPM server in one protection group - is this problem ?

Snake AG

Same for me.

I have two DPM-servers that take local backup of DPMDB every day, I remove that DB now from the protectiongroup, just a test.

I have a new installed DPM 2012 R2 server with RU5 running with no problem, no backup of the DPMDB.

Now I tried to add the DPMDB to a protectiongroup, the MMC krasch and after that the Console dont start.

The fix works, but their is problem with local DBM/DB backup...

On my installation Islam Gomaa's delete query solves the console crash problem, but the solution is not permanent.  The issue returned after a day.  Running the delete query again solved the problem again.

Alex

After running the script it solved the console problem. Then the next day the console issue came back. Need a permanent fix.

Heurka - problem solved :-)

I must run script from Islam Gomaa AND remove backup DPM DB from protection group on the afected DPM server.

• Marked as answer by SnakeAG Saturday, February 21, 2015 7:51 AM
• Edited by SnakeAG Saturday, February 21, 2015 7:52 AM

OMG... CU2 all over again.... :(

I'm also effected with the same issue here today... :(

Hello Microsoft...?? Time to pull CU5 off until fixed?

The DPM nightmare continues... :(

Chris

Hello folks -  Quick update on this thread. We are very thankful to Islam Gomaa for posting a script workaround which is working for some of you.  We are working on a releasing a product level fix and expect to get it out in the next 2 weeks. 

Regards,

Thank You Islam Gomaa :)

---

Some information about my setup:

• Issue only on the secondary DPM (Server 2012 R2, DPM 2012 R2 ru5, language: German)
• Three primary DPM (2x Server 2012 R2, 1x Server 2012, all DPM 2012 R2 ru 5, all language: German)

The secondary DPM replicates VMs, Bare Metal, SQL, Exchange, File from the three primary DPM and it backs up the DPM Database from the primary DPMs.

Secondary DPM got a Tape Library attached

---

Something unusual (maybe related - maybe not):

After I migrated my Hyper-V Clusters from Server 2012 to Server 2012 R2, I had 4 out of 7 old Hyper-V Hosts left on the secondary DPM. The Hosts were removed from primary DPM, but I am unable to remove the orphaned hosts from the secondar

Hello folks -  Quick update on this thread. We are very thankful to Islam Gomaa for posting a script workaround which is working for some of you.  We are working on a releasing a product level fix and expect to get it out in the next 2 weeks. 

Regards,

First off, thank you Islam Gomaa for fixing this when not even Microsoft could.

Secondly, maybe Microsoft shouldn't force the update on people as a required update when it clearly wasn't.  Also, don't you have Quality Assurance Testing done on your patches, or do you just create them and make them public?  It's ridiculous that this "patch" was even released - and not even as an optional update!  I am looking forward to the "fix" you release for this which will probably require a reboot of every server that has the DPM Agent installed AGAIN!  Maybe it's time to start looking for a different backup solution from a different company.

I've got a single DPM server, bare metal setup for one production server, and this happened out of the blue here as well. The SQL script fixed things fine, and I'm waiting to see if things will remain operational (thanks to mr. Gomaa).

I can say I'm, yet again, very disappointed in the way these failures get introduced, and I hope that the way this bug will be addressed won't be a repeat of the dreadful 'CSV I/O paused'-issue of 2012, that took Microsoft over 6 months to fix..

Hi,

Yes, we are in the process of validating a new fix to address this issue, as soon as we get it validated we will make it available as a permanent fix.

Hi,

Yes, we are in the process of validating a new fix to address this issue, as soon as we get it validated we will make it available as a permanent fix.

Hi Mike,

That's great news. Problem is that this kind of software needs to be accessible at all times. Luckily I did not need to perform any restores since I lost access to console.

By this Friday I need to regain access to console to make sure I have got enough tapes in my libraries.

IS IT POSSIBLE TO UNINSTALL CU5 KB3021791?

Thanks

Hi,

The workaround SQL Script should get you back in the console - so there is no need to revert back to pre-UR5 state.  If you run into the issue again before the permanent fix is released, then just re-run the script.  I know this is an inconvenience, but the permanent fix should be available soon.

Hi,

The workaround SQL Script should get you back in the console - so there is no need to revert back to pre-UR5 state.  If you run into the issue again before the permanent fix is released, then just re-run the script.  I know this is an inconvenience, but the permanent fix should be available soon.

Hi Mike,

The SQL Query has modified 22 rows in the DB but my console still does not open and gets stuck on "Now loading..."

I really need to have this fixed. It's so enjoying that Microsoft allows for this sort of issues to go through quality control procedures in a first place and then ignore users for weeks after issue gets identified!!!

Marian

We have released a hotfix with a permanent fix for the DPM 2012 R2 UR5 Console Hang post release issue.

The details are available at the below link:

Console crashes when you run an inquiry on a DPM server after you install Update Rollup 5 for System Center 2012 R2 Data Protection Manager