Problem installing FIM service
Hi, I am having a problem installing FIM 2010. When I check the install logs I get the following error Action 15:20:36: InstallServices. Installing new services InstallServices: Service: Action 15:20:36: RollbackPSExtension. Action 15:20:36: InstallPSExtension. Action 15:20:37: DeployAndPopulateDatabase. CustomAction DeployAndPopulateDatabase returned actual error code -532459699 (note this may not be 100% accurate if translation happened inside sandbox) Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action DeployAndPopulateDatabase, location: C:\Windows\Installer\MSI2697.tmp, command: installApp=FIM action=DeployAndPopulateDatabase databaseName=FIMService namespaceName="fim" datFilesInstallDir="C:\Program Files\Microsoft Forefront Identity Manager\2010\Service\Data" sqlserverName=Test-server FIMServiceAccountDomain=test FIMServiceAccountName=Fimtest SyncServiceAccountDomain=TEST SyncServiceAccountName=fimtest2 RunningUserDomain=TEST RunningUserName=testadmin RunningUserEmail= CreateDatabase=True Action ended 15:22:57: InstallExecute. Return value 3. After this error the installation rolls back. I thought it may have been security settings in SQL but the install user has Sysadmin permissions. The version of SQL is 2008 sp1. Please help! Thanks in advance
October 6th, 2010 8:56am

Hello, The problem seems to be in your Windows Installer as it appears above. Try to (re)install Windows Installer 4.5 and report back: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4Regards, John Atick
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October 6th, 2010 10:33am

Forgot to mention I am trying to install it on Windows 2008 R2. There doesn't seem to be a way to re-install Windows Installer 4.5. SQL is 2008 Sp1, the Domain is 2003. The Fim server is 2008 R2 with sharepoint 3.0 sp1
October 7th, 2010 12:24am

Do you see any other error dialog when MSI hits this problem and starts to rollback when you are installing MSI in full UI mode? Could you also check if there are any events in the event viewer?
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October 7th, 2010 3:19am

Yes I do. The following error also appears in the event log: Log Name: Application Source: Windows Error Reporting Date: 6/10/2010 3:22:55 PM Event ID: 1001 Task Category: None Level: Information Keywords: Classic User: N/A Computer: test-server.test.com Description: Fault bucket , type 0 Event Name: CLR20r3 Response: Not available Cab Id: 0 Problem signature: P1: msi2697.tmp P2: 4.0.2592.0 P3: 4b678205 P4: mscorlib P5: 2.0.0.0 P6: 4a27471d P7: 15d P8: 24 P9: System.ArgumentOutOfRange P10: Attached files: These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_msi2697.tmp_267bc276944f124df1d4ca94f2dc66abcd9e21a8_11d646da Analysis symbol: Rechecking for solution: 0 Report Id: 11a355b9-d101-11df-9152-005056b30009 Report Status: 0 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Windows Error Reporting" /> <EventID Qualifiers="0">1001</EventID> <Level>4</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2010-10-06T04:22:55.000000000Z" /> <EventRecordID>10638</EventRecordID> <Channel>Application</Channel> <Computer>test-server.test.com</Computer> <Security /> </System> <EventData> <Data> </Data> <Data>0</Data> <Data>CLR20r3</Data> <Data>Not available</Data> <Data>0</Data> <Data>msi2697.tmp</Data> <Data>4.0.2592.0</Data> <Data>4b678205</Data> <Data>mscorlib</Data> <Data>2.0.0.0</Data> <Data>4a27471d</Data> <Data>15d</Data> <Data>24</Data> <Data>System.ArgumentOutOfRange</Data> <Data> </Data> <Data> </Data> <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_msi2697.tmp_267bc276944f124df1d4ca94f2dc66abcd9e21a8_11d646da</Data> <Data> </Data> <Data>0</Data> <Data>11a355b9-d101-11df-9152-005056b30009</Data> <Data>0</Data> </EventData> </Event>
October 7th, 2010 4:01am

What kind of topology are you installing? Is this a FIM Portal/Service/Sync server on a box? With a remote SQL 2008 SP1? Or something else? Fresh install? Btw, WSS 3.0 SP2 is also available, although that shouldn't matter I think. What does the SQL Servers logs show? Regards, Thomashttp://setspn.blogspot.com
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October 7th, 2010 10:49pm

It's just a test environment as part of a POC so everything is on one box. FIM Portal/Service/Sync/SQL2008sp1/WSS3.0sp1 all on the same box. The only thing I can see in the SQL logs is Login failed for user 'TEST\sql-user-001'. Reason: Failed to open the explicitly specified database. [CLIENT: <local machine>] Login failed for user 'TEST\fim-service'. Reason: Failed to open the explicitly specified database. [CLIENT: 10.10.10.13] Error: 18456, Severity: 14, State: 38.
October 8th, 2010 12:26am

By the way, the Synchronisation service installs without any problems at all. It is just the Portal/service that is having a problem
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October 8th, 2010 12:41am

Is your browser service started? Not sure if that could help as it's an all in one install. What about they way you specify your SQL server, it's a default instance so you only use the server name?http://setspn.blogspot.com
October 8th, 2010 11:57am

Did you also say that you see other error dialog when MSI hits this problem and starts to rollback when you are installing MSI in full UI mode? If yes, what does the error dialog say? Is it same as what you see in event log? You can also run the SQL profiler to see what SQL was executing when MSI hits the problem? Let me know what you find.
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October 8th, 2010 9:40pm

What are these accounts - test\sql-user-001 and test\fim-service? Are they related to FIM installataion in any way? The log indicates that you are using test\fimtest as FIM service account, test\fimtest2 as Sync service account and the setup is run under test\testadmin account.
October 8th, 2010 9:44pm

Ignore the account names. That is the real name for fimtest and the sql service account.
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October 12th, 2010 2:47am

Raised a call with Microsoft and it turns out you can not have spaces in the logged on user account you are installing FIM with. Basically they have forgotten to " " the username.
November 1st, 2010 6:44pm

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