Hi I was caught in a same kind of issue. We had a SQL Server 2000 32-bit which is our ProClarity 6.2 .
The Client on the Server is SQL Server 2005 RTM 32-bit, which is downloaded on client Machine along with ProClarity Pro for connecting to ProClarity 6.2.
Issue:
Some users recently got new systems with windows 2007 64-bit and had issues connecting to ProClarity Pro. As some of these users are our Power users they need ProClarity Professional to Create new reports.
The issue starts downloading the download manager and fails to install download manager. Skipping the step to download manager we installed ProClarity Professional from the "Check for downloads" option and the Required Components.
Strange thing is he was able to create new reports. But, unable to open existing reports created by the same user.
@
JimF-A and
J-G-Killmer @ I am happy to hear that you solved your issue. I was looking every where for this issue.
MY question would be :
1) @
JimF-A Is the issue you faced was the same some of our users are facing.
2) @
JimF-A and
J-G-Killmer Do you have any unwanted issues happened renaming 'Install Shield' folder?
Please let me know my options and updates i have to do to make this work.
Thanks in advance.