Hello All,

I've got a weird issue I was hoping somebody could help me out with. I've setup a RDS environment with server 2012 and have a launched remoteapp for our users. I am having their printer redirected during the session. We have a couple of users that have to print from tray 3 on our Xerox. They can easily select all the settings they need but when printing it will not keep those settings and always print from tray 1 (default). What I'm finding is that if these users have that Xerox as their default printer on their local machine, while in the remoteapp session any printing preference they make wont stick when printing. Now on their local PC if I change their default printer to something else and they get back into the launched remoteapp and select their printing preferences it keeps the preferences just fine for the print job. All users are using the latest rdc 6.3.9600 and i'm not using the easy print driver from RDS settings.

Thanks!

• Edited by lzimbelman Wednesday, May 20, 2015 12:29 AM

Hi,

They can easily select all the settings they need but when printing it will not keep those settings and always print from tray 1 (default). What I'm finding is that if these users have that Xerox as their default printer on their local machine, while in the remoteapp session any printing preference they make wont stick when printing. Now on their local PC if I change their default printer to something else and they get back into the launched remoteapp and select their printing preferences it keeps the preferences just fine for the print job.

According to your description, only when Xerox is set as default printer, printer preference settings are ignored and default printer settings are used, is that correct?

If thats the case, then it is an issue from Xerox side, I would suggest you update Xerox driver or contact their support to resolve the issue.

Xerox Support & Drivers

http://www.support.xerox.com/support/enus.html

Please Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Best Regards,

Amy