Patches failing on some clients but working on others, GetEulaText Failed, hr=80240033

Hi

I have been using ADR for several months now and its been working great, deploying patches for Windows, Office etc without any issue.

Today, the ADR kicked in and has deployed patches which have worked on the majority of my PCs, however a few of them are failing. After refreshing policy, there are no patches attempted on the PC.

LocationServices is correctly seeing the SUPP, when I look in WindowsUpdate.log I see:

COMAPI Warning: ISusInternal::GetEulaText failed, hr=80240033

If I look in WUAHandler.log I can see the following:

HResult: 0x80240033 Context: uecGeneral Msg: The license terms of one more updates are unavailable..

Now, most of the client PCs are identical builds, Windows 7 with Office and I have two PCs I am looking at, one has applied the patches and one has not with the above errors. I've checked through the software updates group and there are no declined, expired or other patches that shouldn't be there. I don't understand how one PC can patch ok, presumably EULA is fine for them and another identical PC is getting errors saying its not available?

Any pointers on troubleshooting this further?

Thanks

Jonathan



February 12th, 2014 11:43am

Hi,

Can you check the wsyncmgr.log file on the site server for any sync errors.

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February 17th, 2014 9:03am

*BUMP*

I'm having the exact same problem.  wsyncmgr.log is clear - no issues there. 

From Windowsupdate.log:

2015-03-31 09:26:20:287 1572 ccc COMAPI WARNING: ISusInternal::GetEulaText failed, hr=80240033
2015-03-31 09:26:20:287 1572 ccc COMAPI WARNING: ISusInternal::GetEulaText failed, hr=80240033
2015-03-31 09:26:20:303 1572 ccc COMAPI WARNING: ISusInternal::GetEulaText failed, hr=80240033
2015-03-31 09:26:20:303 1572 ccc COMAPI WARNING: ISusInternal::GetEulaText failed, hr=80240033
2015-03-31 09:26:20:303 1572 ccc COMAPI WARNING: ISusInternal::GetEulaText failed, hr=80240033
2015-03-31 09:26:20:303 1572 ccc COMAPI WARNING: ISusInternal::GetEulaText failed, hr=80240033
2015-03-31 09:26:20:303 1572 ccc COMAPI WARNING: ISusInternal::GetEulaText failed, hr=80240033
2015-03-31 09:26:20:303 1572 ccc COMAPI WARNING: ISusInternal::GetEulaText failed, hr=80240033
2015-03-31 09:26:20:303 1572 ccc COMAPI WARNING: ISusInternal::GetEulaText failed, hr=80240033
2015-03-31 09:26:20:303 1572 ccc COMAPI WARNING: ISusInternal::GetEulaText failed, hr=80240033
2015-03-31 09:26:20:303 1572 ccc COMAPI WARNING: ISusInternal::GetEulaText failed, hr=80240033
2015-03-31 09:26:20:303 1572 ccc COMAPI WARNING: ISusInternal::GetEulaText failed, hr=80240033
2015-03-31 09:26:20:303 1572 ccc COMAPI WARNING: ISusInternal::GetEulaText failed, hr=80240033
2015-03-31 09:26:20:303 1572 ccc COMAPI WARNING: ISusInternal::GetEulaText failed, hr=80240033
2015-03-31 09:26:20:303 1572 ccc COMAPI WARNING: ISusInternal::GetEulaText failed, hr=80240033
2015-03-31 09:26:20:303 1572 ccc COMAPI WARNING: ISusInternal::GetEulaText failed, hr=80240033
2015-03-31 09:26:20:303 1572 ccc COMAPI WARNING: ISusInternal::GetEulaText failed, hr=80240033

From smsts.log:

One or more updates failed to install, hr=0x80004005 InstallSWUpdate 3/31/2015 9:26:32 AM 1392 (0x0570)
InstallUpdates(pInstallUpdate, tType, sJobID, sActiveRequestHandle), HRESULT=80004005 (e:\nts_sccm_release\sms\client\osdeployment\installswupdate\main.cpp,248) InstallSWUpdate 3/31/2015 9:26:32 AM 1392 (0x0570)
Setting TSEnv variable SMSTSInstallUpdateJobGUID= InstallSWUpdate 3/31/2015 9:26:32 AM 1392 (0x0570)
Process(pInstallUpdate, tType), HRESULT=80004005 (e:\nts_sccm_release\sms\client\osdeployment\installswupdate\main.cpp,302) InstallSWUpdate 3/31/2015 9:26:32 AM 1392 (0x0570)
Process completed with exit code 2147500037 TSManager 3/31/2015 9:26:32 AM 1540 (0x0604)
!--------------------------------------------------------------------------------------------! TSManager 3/31/2015 9:26:32 AM 1540 (0x0604)
Failed to run the action: Install Software Updates 3.
Unspecified error (Error: 80004005; Source: Windows) TSManager 3/31/2015 9:26:32 AM 1540 (0x0604)
MP server http://our.mpserver.com . Ports 80,443. CRL=false. TSManager 3/31/2015 9:26:32 AM 1540 (0x0604)
Setting authenticator TSManager 3/31/2015 9:26:32 AM 1540 (0x0604)
Set authenticator in transport TSManager 3/31/2015 9:26:32 AM 1540 (0x0604)
Sending StatusMessage TSManager 3/31/2015 9:26:32 AM 1540 (0x0604)
Setting message signatures. TSManager 3/31/2015 9:26:32 AM 1540 (0x0604)
Setting the authenticator. TSManager 3/31/2015 9:26:32 AM 1540 (0x0604)
CLibSMSMessageWinHttpTransport::Send: URL: our.mpserver.com:80  CCM_POST /ccm_system/request TSManager 3/31/2015 9:26:32 AM 1540 (0x0604)
Request was successful. TSManager 3/31/2015 9:26:32 AM 1540 (0x0604)
Set a global environment variable _SMSTSLastActionRetCode=-2147467259 TSManager 3/31/2015 9:26:32 AM 1540 (0x0604)
Set a global environment variable _SMSTSLastActionSucceeded=false TSManager 3/31/2015 9:26:32 AM 1540 (0x0604)
Clear local default environment TSManager 3/31/2015 9:26:32 AM 1540 (0x0604)
Let the parent group (Pass 3) decides whether to continue execution TSManager 3/31/2015 9:26:32 AM 1540 (0x0604)
Let the parent group (Windows Updates) decide whether to continue execution TSManager 3/31/2015 9:26:32 AM 1540 (0x0604)
The execution of the group (Windows Updates) has failed and the execution has been aborted. An action failed.
Operation aborted (Error: 80004004; Source: Windows) TSManager 3/31/2015 9:26:32 AM 1540 (0x0604)
Failed to run the last action: Install Software Updates 3. Execution of task sequence failed.
Unspecified error (Error: 80004005; Source: Windows) TSManager 3/31/2015 9:26:32 AM 1540 (0x0604)

Resync'd multiple times, with no joy.  And, we have 6 separate passes for updates - sometimes it fails on the the first one, sometimes on others....doesn't seem consistent.

 

March 31st, 2015 10:00am

Hi Jonathan,  were you ever able to find a solution to this? I'm presently facing the same issue.

Thanks

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August 22nd, 2015 11:54pm

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