Hi, I'm having some issues with the password reset addin and registration questions: Issue: i created some questions for registration in the workflow, i created 3 questions for a small test with a couple of user and machines, now i will make the same test but with a greater number of user (around 50), and also i changed the number of questions and the content of the questions... well, when i start a session with any of the users used in the first test, the password-reset-add-in never alerts me that the questions have change, and if i try to reset the password the app hangs up. If i do the same procedure with a new user it works fine.... Other thing, if i change the content of a question, for example the original question was "First name of your father?" and i changed to "Middle name of your father", the password add in doesn't alerts the user about the change, and if i put the old answers it's validated and the password reset works fine too... I find it a little odd.. My question is the following: Does the FIM client add-in alerts or display some kind of message when you change the numbers or content of the questions? Second question: How can i re-enter the answers for the questions? For example: if an user "forget" his/her answers? I could not find any info on this. Well, thanks a lot for any kind of info about these matters. Regards, Mike

For "Issue ", when you change the QA in that way, you should clear existing registration data for all users for that WF. To do so, when you edit the AuthN, in the first tab, there is a checkbox to "Require Re-registration". For "Second question ", go to the FIMPortal. On the main page, there is a "register for password reset". That said, a normal user will not "forget" his/her answers until when they want to reset password. In that case, they are going to call helpdesk anyway. Your helpdesk guy should first reset his pwd using the old process and then ask the user to re-register through the portal.The FIM Password Reset Blog http://blogs.technet.com/aho/

Thanks a lot! Very clear.. I will do that. Regards, Mike

one more thing, i want to point out that, on every user logon, MsPwdRegistration.exe will auto start (look at msconfig.exe). That exe will check against FIMService to see if the user is registered or not. And if not, it will popup the UI and initialize the registration sequence. In case you might not want the client to ping the server on every user logon, you can configure the client to cache the registration status (please refer to the deployment guide on how to do so). If you have set up the cache, since the client won't ping the server for a period of time, user will not be prompted to re-register after you check the "re-registration" checkbox. you can choose to let the user wait for a certain period of time, or to tweak the status cache configuration .The FIM Password Reset Blog http://blogs.technet.com/aho/