Password Reset Activity could not find Mv record for user.
Have set up FIM Password Reset as per instructions. Registered successfully for password reser, however when i tried to reset password and enter new password, password reset fails with the error ""An error occurred when trying to reset your password, please contact the helpdesk for assistance." On FIM 2010 server i got the below FIM application log error (Event ID:3): "Password reset activity could not find MV record for user" Any help to resolve the issue much appreciated. Thanks in advanceTek-Nerd
November 15th, 2010 1:42pm

as the error message say, is the user that's trying to perform password reset in the MV? (MV = Metaverse of FIMSync)
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November 16th, 2010 4:40am

Thank you nTony, Where can i check if the user in MV or not? IF not, how can i add users in MV? RegardsTek-Nerd
November 16th, 2010 10:44am

Hi, To be sure the User is in the MV and in the target directory you want to reset the password you can use the Synchronization Service Manager console on the server hosting FIM Synchronization Service You can use the Metaverse Search tab to verify the user exist in the MV (using filter is recommanded if you have a lot of object in the MV) Once the object is found in the MV you can double click on it to edit property of the object in the MV and appreciate the connection in differents CS for this object in the Connector tab Hope this help Fabrice
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November 16th, 2010 11:05am

If you've logged onto the portal and registered as a user other than the installation account then unless you've scripted the ObjectSid attribute into FIM you should have the user in the MV as you would have provisioned them into FIM from HR and/or AD. Is it possible you don't have a Domain attribute in the MV? The WMI stuff looks up the CS object using AccountName and Domain. Re. your other question. You add users to the MV by projecting them into the MV. This is done in one of two ways: via FIM SRs using the "provision in FIM" checkbox and via classic configuration, i.e. definining projection in the MA itself. Have you defined synchronisation rules to bring data into FIM?
November 16th, 2010 5:03pm

If you've logged onto the portal and registered as a user other than the installation account then unless you've scripted the ObjectSid attribute into FIM you should have the user in the MV as you would have provisioned them into FIM from HR and/or AD. Is it possible you don't have a Domain attribute in the MV? The WMI stuff looks up the CS object using AccountName and Domain. Re. your other question. You add users to the MV by projecting them into the MV. This is done in one of two ways: via FIM SRs using the "provision in FIM" checkbox and via classic configuration, i.e. definining projection in the MA itself. Have you defined synchronisation rules to bring data into FIM?
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November 16th, 2010 5:03pm

Thank you All, I can see users in MV search, but still not able to reset password. By the by i have SQL 2008 R2 as backend, is this an issue?Tek-Nerd
November 17th, 2010 4:19pm

Tek-nerd. Some additional info: http://setspn.blogspot.com/2010/09/fim-sspr-fun-facts.html And my post actually references a forum post here (my source) which in turns references: Password Reset Activity could not find MV record for user http://social.technet.microsoft.com/Forums/en-US/ilm2/thread/cb085b40-f379-4ea2-9645-5bf8370ff634 The answer from capriole This is caused by using an AD MA account name which exceeds 16 characters. All FIM functions apart from the Password Reset WMI call handle this correctly, but the PW reset call does not, and does not produce a specific error message. Workaround is to use shorter account name. So how long is your AD MA account name? P.S. If you start a new forum post it really pays off to check the suggested relevant topics based on the subject you enter. Unless you did this, then forget my remark. http://setspn.blogspot.com
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November 17th, 2010 4:56pm

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