Hi. We're working on a Password Resetpilot with FIM RC1.We are able to initiate the FIM Add-in from the server logon screen, then reset the password. But were not able to initiate the FIM Add-in from any client computer, the application ask to talk to helpdesk or administrator and nothing is logged on event viewer. Using the same user in both procedures. The server and the client computers are in the same network (no firewalls). Windows Firewall in server and client computers are off. Any ideas?Thank you

Let me guess, for registration, you see the welcome screen, but when you click the client, you see an error; for reset, you click on the Reset Password link and see an error right away? If yes, open FIMService config file C:\Program Files\......\Microsoft.ResourceManagement.service.config search for externalHostName attribute. if you see localhost, that will cause this error because the client is trying to talk to localhost to get a token. That should be a resolvable hostname

Your guess is correct. Followed your instructions andis working now! Thank you for your prompt help!Just one point: I did not find any instruction in the documentation about this configuration, do you plan to include this in the final documentation?Thank you again.

Hm, it's actually in the installation guide During setup, there is a screen that ask what is the address of the webservice and default is localhost. We have fixed that so the default will be empty by RTM

I am experiencing something similar.Whenrunningc:\Windows\System32\MsPwdRegistration.exefrom the FIM servers consoleit functions the test user accounts are able to register for and reset their passwords. However from the remote windows vista x64 machineregardless of howit is launcheditreturns:A service proxy exception was encountered while running the PasswordReset application.Error Text: An unexpected error has occured. Please contact helpdeskor your administrator.Error Code: 40007Ichecked the Microsoft.ResourceManagement.service.config file; the externalHostName was set to the servers shortname, which is resolvable from the server and the workstation. There was the following 2 references to localhost: <system.serviceModel> <services> <service name="Microsoft.ResourceManagement.WebServices.ResourceManagementService"> <host> <baseAddresses> <add baseAddress="http://localhost:5725" /> </baseAddresses> </host> </service> <service name="Microsoft.ResourceManagement.WebServices.SecurityTokenService"> <host> <baseAddresses> <add baseAddress="http://localhost:5726" /> </baseAddresses> </host> </service> </services> </system.serviceModel>which i changed to the hostname, butthe error still occurs.It isn't showing anything in the event log on the server or the client.Ido currently only have 1 remote machine to test with so it could be it.Any ideas would be great.

When do u exactly see that error? 1. Right after you launch "MsPwdRegistration -all" 2. A while after you launch 3. After clicking next on the welcome screen (but before any gate) or ... try net stop FIMPasswordReset & net start FIMPasswordReset see if that fixes the problem if not, try to get the client side log by 1. Locate the config file under C:\Program Files\Microsoft Forefront Identity Manager\2010\Password Reset Client Service 2. Uncomment that section 3. change Warning and Error to verbose 4. restart FIMPasswordReset repro it check event logThe FIM Password Reset Blog http://blogs.technet.com/aho/

after launching mspwdregistation, it occurs immediately (<.5 second), nothing is clickedi've tried restarting the services; and restarting the server and the workstation.I will try enabling the client side logging many thanks

The only bug that i am aware of that will give you such error message within 1sec when you launch "MsPwdRegistration" (without the -all flag) can be resolved by restarting FIMPasswordReset service on the client. If that doesn't do it for you, capturing the client log will be a good start :)The FIM Password Reset Blog http://blogs.technet.com/aho/

Hi Anthony,*sigh* what a waste of 3 hrs :PIt was indeed the problem you were describing.net stop FIMPasswordResetnet start FIMPasswordResetc:\Windows\System32\MsPwdRegistration.exe -alland s'all good. Strange that a restart of the machine didn't resolve it.thanksandrew

well, restarting the server won't solve the problem. Restarting the client might help, on condition that the server is in a ready state.The FIM Password Reset Blog http://blogs.technet.com/aho/