Password Reset: An error occurred when trying to reset your password
Hi, I am trying to test password reset using FIM. I have registered a user for password reset. However I am getting an error message when I get to the stage of resetting the password ("An error has occurred when trying to reset your password, please contact the helpdesk for assistance"). I have gone through some of the suggestions here and run the scripts to set WMI and DCOM permissions. The error message that I am getting on the server is Password Reset Activity ould not find Mv record for user. I have checked using WBEMTEST and when I run the query WQL:SELECT * FROM MIIS_CSObject WHERE (Domain='UL' AND Account='09000099') or (FullyQualifiedDomain='UL' AND Account='09000099') or (Domain='UL' AND UserPrincipalName='09000099') or (FullyQualifiedDomain='UL' AND UserPrincipalName='09000099') it returns one result MIIS_CSObject.Guid="{F2C2C485-1607-4031-892D-430D5872A72F}". At this point I am stuck.
August 19th, 2010 9:03am

run WBEMTEST as the fimservice service account is the fimservice service account in the FIMSyncPasswordSet group? it looks like it, but can u double check
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August 19th, 2010 11:04am

running WBEMTEST as the fimservice accounts returns the same MIIS_CSObject.Guid. The fimservice account is included in the FIMSyncPasswordSet group
August 19th, 2010 11:52am

can u post the complete error including full stack trace?
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August 19th, 2010 12:21pm

From the event viewer I can see that it runs the following: WQL:SELECT * FROM MIIS_CSObject WHERE (Domain='UL' AND Account='09000099') or (FullyQualifiedDomain='UL' AND Account='09000099') or (Domain='UL' AND UserPrincipalName='09000099') or (FullyQualifiedDomain='UL' AND UserPrincipalName='09000099') Then it produces an error Password Reset Activity could not find Mv record for user. There doesn't seem to be anything associated with these errors
August 19th, 2010 12:42pm

No clue then. I assume you have already verified that the user is in the MV? (which i assume yes) At this point, i am cluelessThe FIM Password Reset Blog http://blogs.technet.com/aho/
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August 19th, 2010 3:26pm

I just ran into the same issue. In addition to a Metaverse object for the user, it must be connected to a connector space object in the AD MA. I'm not sure if that WMI query is searching for that, or the MV object. If you're using the Sync Engine to populate the Portal, then I wouldn't expect that you'd run into this issue, however if you're using Powershell, perhaps in a lab environment..... You'll need to configure appropriate join rules or use the Joiner tool to create a manual join.
September 5th, 2012 2:38pm

did you find a solution to this problem
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October 28th, 2012 9:46am

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