PDF Files Not Rendering Properly in Office Web Apps

Hello,

Recently we noticed quite a few PDF files that used to be displayed properly in Office Web Apps now display garbage characters.

The PDF files are not corrupted because:

  • If we open them in Adobe Reader, they display OK.
  • If we open them in browser (IE or Chrome) but bypassing Word Web Apps, they display OK.
  • If we open them in Word Web App, although the characters don't display OK, we can still do FIND in the document and the result are displayed properly on the left side.

It also doesn't seem like fonts are the problem as some other PDFs that use the same font can be displayed properly in Word Web Apps.

Has anyone else encountered this issue?

Regards
Conway


  • Edited by Conway Liu Tuesday, September 01, 2015 2:31 AM Should say Word Web App instead of Office Web App
August 31st, 2015 10:29pm

Hi Conway,

You can upload the PDF with issue in your OneDrive and provide a link here, then we can test the file in our environment to see if the issue can be reproduced.

And new CUs should have fixed many issues in SharePoint, so it is recommended to install the CUs for SharePoint for a better performance.

Thanks,

Victoria

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September 2nd, 2015 1:33am

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